Help Desk Support Specialist

MTX Group Inc. (MTX) is seeking a motivated Help Desk Support Agent to join our team. MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health, and economics. MTX improves decision-making with speed and quality. We are committed to advancing society and creating a better quality of life for our MTX team, our customers, and society.

Responsibilities:

• Handle inbound customer calls, chats, and email and make outbound calls where applicable
• Handle incoming trouble tickets and triage them accordingly
• Perform user management set up on Salesforce to add, deactivate, reactivate users, modify user permission sets, and assist with MFA set up
• Provide a high level of customer service driving customer satisfaction
• Accurately document and report problems to technical staff for resolution
• Ability to troubleshoot and communicate resolutions effectively
• Additional responsibilities, as required

What you will bring:

• Customer Service skills
• Exceptional verbal and written communication skills
• Ability to take feedback and execute accordingly
• Positive Attitude
• Diligent Multi-tasker
• Ability to work well independently
• Ability to stand and sit for sustained periods of time, at least 50%
• Close visual acuity to perform an activity such as: preparing and analyzing data; transcribing/typing; viewing a computer; extensive reading

What we offer:

• Health (medical, dental, vision) benefits
• 401k
• Access to the leadership team
• The chance to work in a fast-paced environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact
• Monthly All Hands company meeting

MTX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.