Job Description:
- Responds to Tier 1 network support requests.
- Provides exceptional customer service.
- Communicates effectively with teammates and customers of varying levels of technical expertise.
- Responds to all break/fix requests associated with network resources.
- Assists with configuration and deployment of new/replacement network hardware and communications infrastructure.
- Maintains up-to-date project and architecture documentation.
- Maintains up-to-date inventory and maintenance records.
- Monitors network resources for faults and traffic anomalies.
- Resolves connection issues between users and resources.
- Maintains detailed change history of network changes.
- Supports ITS Field Maintenance with communications implementation and troubleshooting.
- Supports team efforts to improve cybersecurity controls and defenses.
- Supports team efforts for threat hunting and mitigation.
- Manages time and resource constraints.
- The Network Administrator installs, configures, and supports an organization's local area network (LAN), vast area network (WAN), and Internet system or a segment of a network system.
- Maintain network hardware and software.
- Monitor the network to ensure network availability to all system users and perform necessary maintenance to support network availability.
- May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.
- Coordinate the development, implementation, and maintenance of a local area network or vast area network.
- Maintains the network's physical and logical structures, including network connections.
- Maintains network support software, analyzes user support statistics, and recommends appropriate measures.
- Installs, tests, and maintains network hardware and software.
- Prepares and analyzes statistics on network utilization and availability.
- Organizes training courses and provides user support and training in the use of available hardware, software, and utilities.
- Performs tuning and capacity planning activities to enhance the performance of the network resources.
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Seniority level
Entry level -
Employment type
Contract -
Job function
Information Technology -
Industries
Information Technology & Services
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