Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.
Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.
The Nurse Program Supervisor is responsible for clinical administrative supervisory work in the coordination of program services, quality assurance and personnel services within the department. Work involves the identification and implementation of program policies and procedures as directed by standard operating and program specific procedures. Work is performed with latitude for independent judgment, and action is reviewed by the Program Manager and Director of Clinical Services through conferences, reports, and observation of results obtained.
Responsibilities
Responsible for performance management and leadership, including but not limited to, coaching, mentoring clinical subordinates (in-person and virtually), employee counseling, employee performance appraisals, conflict resolution, and schedule adherence
Liaison between Program Manager and Team; keeing team abreast on all aspects concerning the Program(s)
Plans daily schedule, assigns tasks and ensures daily goals are met
Submit daily and weekly reports to Program Manager(s) regarding productivity data of team and individual level
Provide organization and direction for daily clinical support according to scope of services provided in the statement of work
Evaluate and monitor Program(s) needs, identify unmet needs and provides recommendations for internal process improvement and workflow efficiency
Follow program guidelines and assists with the implementation of process improvements
Problem solves issues with autonomy and serves as first line of escalation to clinical staff regarding complex clinical situations to communicate to patient and health care providers
Assist with preparation of and participation in client audits
Communicates and coordinates with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions
Routinely conducts quality assurance activities through reviews, meetings, reports, observation of results, according to standard operating procedures, program specific procedures, and regulatory compliance
Evaluate the quality and effectiveness of clinical services and to identify areas of opportunity for improvement
Oversee required training, licensure, and competencies of clinical staff
Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
Participate in and conduct team meetings
Assists in hiring clinical staff
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
Ensure all SOPs are followed with consistency
Other responsibilities, as assigned
Qualifications
Registered nurse and 4 years minimum of clinical experience; 3-5 years leadership experience
Extensive knowledge of various clinical diseases and therapeutic drug classes
Broad knowledge of clinical licensure rules, regulations, and compliance considerations
Impeccable communication skills
Initiative and strong work ethic critical
Confident in supervising a team professionally, consistently, and fairly
Able to lead within a fluid and dynamic environment
Skilled to change tasks and prioritize in a fast-paced environment consistently and constantly
Excellent problem-solving and decision-making skills required
Attention to detail
Strong organizational skills
Why work at Mercalis?
Diversity, Equity, Inclusion & Belonging is paramount to our culture and success. Our dedication to DEI&B is both organic and intentional
Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)
We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)
We monitor the market to ensure we offer competitive salaries and benefits.
401K w/ 5% matching; day-1 vestment period
15 days PTO
8 Holidays + 2 Floating Days
Health/Dental/Vision/Life; Coverage Day-1
Gym Reimbursement
Volunteer Hours
This is not an exhaustive list of benefits.
Benefits are subject to change.
Some positions require onsite presence and/or structured hours/shifts.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Pharmaceutical Manufacturing
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