Operations Coordinator

OUR COMPANY

Teacher absences result in vast amounts of lost learning time for students, particularly in under-resourced schools. Kokua solves this problem by bringing together a growing network of passionate guest educators who are dedicated to leveraging this time with students. With the pandemic only exacerbating teacher shortages across the country, Kokua is on a mission to help schools expand the pool of teachers available to meet the academic, social, and emotional needs of students. We believe that proximity is power and one role model can change a life forever. Join a dynamic, driven team looking to make a lasting impact for youth.

Kokua was started in Chicago in 2011 by former teachers and now services nearly 500 schools. We were recognized on the Forbes 30 Under 30 Education list and we have exciting growth plans ahead in the coming years. This is where you come in.

YOUR ROLE

Kokua’s Operations Coordinators are passionate about supporting children, have a “whatever it takes” mindset, and are extremely detail oriented and organized. You have a growth mindset, and exceptional interpersonal skills to easily establish rapport and respect with team members, school contacts, and teachers. You exhibit a high level of professionalism and grace, and represent Kokua in a reputable way.

This is an entry level position with a salary range of $48,000-51,000 per year. This role is currently remote, but preference will be given to candidates in the East Coast area due to the hours and context required to succeed in this role.

The hours for this role are:

• 8am-4pm Monday-Thursday
• 8am-2pm Friday
• 6pm-8pm Sunday

YOUR RESPONSIBILITIES

Manage data systems

Update and regularly review dashboards and other systems data. Efficiently and concisely communicate data across teams. Maintain meticulous records and ensure that 100% of stakeholders receive communication within 24 hours. Master our internal systems including Zendesk, Salesforce, Frontline, Paylocity to best support stakeholders with support inquiries.

Create a welcoming environment

You bring a positive energy to the team and inspire those around you through your work and dedication. Respond to questions from stakeholders in a timely manner. You are responsible for setting a positive tone with Guest Teachers and school partners in a fast paced environment, and can find creative strategies to retain, engage and optimize Guest Teachers. You are charismatic, compelling, and have the ability to network and provide the highest levels of customer service. You are warm, friendly, efficient, and detail oriented!

WHO YOU ARE

• A self starter, organized, pays attention to detail; proactive; pleasant and fun to work with.
• Strong team player willing to do whatever it takes to get the job done. No job is too big or too small.
• Motivated, Hungry, wants to make an impact.
• Able to work across functions and teams within the organization.
• Efficient communicator (written and verbal); responds quickly and ability to type 60 wpm efficiently

QUALIFICATIONS

• Bachelor’s or equivalent work experience
• Bilingual in English/Spanish preferred
• 0-2 years of work experience or professional internships
• Strong written and verbal communication skills
• Proficiency with Excel, Google Docs, Outlook, Salesforce
• Preference given to candidates located in the East Coast area

Everything we do is driven by the belief that every child, given the proper learning environment, has a unique and powerful gift to share with the world. We believe that exposing children to positive adult influences exponentially increases the likelihood of this outcome. If you’re looking for impact, and hungry to grow within a rapidly growing organization, we encourage you to apply!