Revenue Operations Manager

The Team & Role

As a Revenue Operations Manager, you will report to the Senior Director, Revenue Operations within the Insights team. You'll support the revenue organization with both analytical and strategic needs. You will provide crucial insights to help support company goals along with identifying and resolving operational challenges. The Revenue Operations Manager will be a strategic planner, prioritizing tasks and deadlines. You will have exceptional problem-solving skill sets and the experience to forecast and budget. This role will be a highly-visible position to collaborate across the company to help create strategies influencing internal and external customers.

The SevenRooms Revenue Operations team is the heartbeat of our revenue organization. We are a diverse, global team working to help our customer-facing teams meet our goals through creative problem-solving, data and deep product knowledge. We are a group of curious problem solvers who work cross functionally to move initiatives forward.

What You'll Do

• Analyze business performance data and provide feedback in the development and maintenance of KPIs for the Revenue Organization departments (Sales & Customer Success)
• Create, manage, and report monthly revenue reporting providing insights enabling our Revenue Organization leaders to make key business decisions; provide opportunity for areas of improvement across our Revenue Teams
• Manage weekly forecast calls along with providing accurate pipeline analytics across all regions for Sales, Customer Success and Onboarding
• Support quota design, targets, headcount planning, budgets and development with a focus on data modeling while working with our Finance team
• Analyze and communicate weekly and monthly progress against OKRs, KPIs; provide areas of improvement across our Revenue Teams.
• Work with our Data Team to ensure data integrity is maintained by instilling data quality standards across all data related activities
• Work in collaboration with Sales, Customer Success and Onboarding to develop and drive KPIs, metrics and change management
• Work cross functionally with Marketing, Sales, Customer Success and Onboarding to document and establish processes and workflows based on our requirements
• Analyze the prospect to customer funnel to find bottlenecks in process and increase funnel velocity
• Partner closely with the Salesforce Systems Team to develop workflows in Salesforce and other operational tools to ensure support for sales productivity, reporting, and dashboards
• Other projects and ad hoc requests as assigned
  
  

Who You Are

• Strong experience with Salesforce, Looker, Tableau, Microsoft Office, and G-Suite with an emphasis on Excel on Google Sheets and Slides.
• Organize and analyze large sets of data while telling the story behind insights making it easy for the end-user to make decisions
• Self-motivated and have a high attention to detail
• Strong knack for data visualization and modeling
• Team player capable of high performance and flexibility in a fast paced environment
• Proven track record of developing and implementing change management and process improvements through skilled project management abilities
• Strong interpersonal and cross-collaboration skills with a passion for people, data, strategy and process
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  
  

What We Offer

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
• Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
• The salary range for this role is $110,000-$120,000 USD. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Spring Health, Carrot, and Headspace.
• Employee programs and recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You'll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you're a part of our team.
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.
  
  

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

• Inc. Best Workplaces (2023, 2022, 2020)
• Inc. 5000 (2023, 2022)
• Ragan’s Platinum HR Awards Finalist (2022)
• Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
• Built in Best Place to Work NYC - Midsize Companies (2023, 2022)
• VentureFizz Unique PTO (2022)
• Forbes Best Startup Employers (2022)
  
  

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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