Sales Assistant - Rodeo Drive

LOEWE is one of the world’s major luxury houses, founded in 1846 in Spain. Today the Maison is under the creative direction of Jonathan Anderson, who has envisioned and crafted a bold new chapter for LOEWE, translating a prismatic and eclectic range of art influences into the medium of fashion.

LOEWE’s legacy of craftsmanship remains the living soul of the house, reflected in its ongoing commitment to supporting modern art, craft and design around the world.

LOEWE is seeking a Sales Assistant to support its Rodeo Drive team. This is a non-selling role which will be responsible for supporting the sales process by processing client transactions, dealing with repairs, exchanges/returns and responding to incoming calls from clients.

Proven customer service skills and experience as a cashier are required. Applicants should have excellent interpersonal and communication skills, a strong understanding of client service needs and outstanding clienteling skills, particular attention to details and ability to multitask in a multifaceted environment.

Responsibilities & Tasks:

• Accurately process client transactions on the POS system
• Collect client information accurately in database
• Verify the price of merchandise as necessary
• Wrap and bag merchandise ensuring the highest standards
• Process returns/exchanges/refunds following the Company policies
• Process all staff sales
• Answer phones and ensure proper customer follow-up
• Register opening/closing, cash reconciliation
• Process all E-reservation and consignments transactions in the system
• Assist VIC/BA clients when the Client Advisor is not in-store to support with the sale
• Take care of all the repairs in the store from beginning to end, collaborating closely with warehouse and HQ
• Support store management with special ad hoc projects as needed
• Maintain inventory in an efficient, clean, secure, and organized fashion
• Support sales staff when merchandise is needed, and tidying up after a sale if necessary
• Support BOH team to maintain packaging levels and notify management of replenishments needs
• Ensure that all merchandise is ticketed
• Effectively participate in the timely preparation and completion of all inventories and cycle counts
• Maintain an active role in the inventory reconciliation process
• Support with all CRM activities as well as tracking of assets sent to the stores
• Assist in general housekeeping and the maintenance of the store image
• Exemplify the core values of the brand when assisting customers

Qualifications & Skills:

• Committed and driven for results
• Service orientation with a consumer focus
• Problem-solver
• Computer literate, including excellent knowledge of Microsoft packages (Word and Excel)
• Previous experience in a similar role and in a retail setting preferred
• Excellent numeracy skills
• Strong verbal and written communication skills and excellent organizational skills
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Employee benefits: At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The compensation for this position ranges from $18 - $23 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.