Senior Business System Analyst

As the Senior Business Systems Analyst, you will be an integral part of a dynamic, global team that builds and supports shared infrastructure and services to meet the operational needs of our internal and external customers. Your primary business stakeholders will be the Customer Success Group (CSG), a team dedicated to global enablement of our customers by bridging the skills gap in the market and empowering customers through learning programs. Your role will involve working on the new Unified Credentialing Systems to further CSG's business objectives and ensure their success.

In your role as the Senior Business Systems Analyst, you will be instrumental in the end-to-end certification test and implementation process. From the onset, you will be expected to participate in requirement gathering and documentation actively. You will be involved in multiple project work streams, delivering high-quality work and partnering with global and cross-functional business stakeholders to ensure business objectives and functional requirements are met.

As a Senior Business Systems Analyst, you will facilitate workshops to capture detailed requirements and business processes. Your deliverables include story mapping, user story writing, including acceptance criteria. You will collaborate closely with other work streams, including internal partner groups, vendors, and professional consultants, to ensure the system is designed and built according to business requirements and specifications. As part of the implementation process, you will be responsible for working with developers to hand-off requirements, demo build to stakeholders, qualify QA issues against requirements, plan UAT, draft test scenarios, and facilitate UAT. You will also contribute to the Change Management / User Adoption strategy, planning, and execution. Additionally, you will assist in developing a post-implementation and continuous improvement strategy to ensure a smooth transition of the new LMS to the production support team.

Primary Responsibilities

Unified credentials project is complex and fast paced. The scope of this position will evolve. Your typical responsibilities will include:

Rapidly establish an understanding of both the current state and future needs of Credentials at Salesforce.

Gain a solid understanding of business use cases and requirements for the new Unified credentials solution.

Collaborate with key business stakeholders to capture and validate business objectives and requirement details.

Manage communications and coordinate discussions between internal and vendor Product Managers and business stakeholders.

Work closely with internal and vendor Product Managers to interpret and clarify business requirements and feedback for the technical team.

Actively participate in solution design, representing the end-user perspective in discussions with Product Managers, Solution Architects, and Engineers

Collaborate with internal business teams, IT teams, and vendor teams to ensure that ongoing business requirements align with product functionality and that business needs and expectations are met with the end solution.

Coordinate testing (with business stakeholders), including drafting test scenarios, facilitating demos, UAT, and sign-off.

Create and coordinate the sharing of business requirements, technical documentation, and results

Provide training to key business stakeholders.

Serve as the first level of support for business users during Hypercare.

Assist in the development of post-implementation support strategy & transition plan for the support team.

Professional Experience/Skills Required

10+ years' experience as a business system analyst or comparable roles.

BS/BA Degree in Information Technology or equivalent industry experience

Strong analytical and technical skills in information technology

Certification domain experience is a plus.

Experience working in salesforce product eco-system.

Experience working on global implementations.

Experience working with both business and technical teams, participating in solution design, working with globally distributed development and testing teams in different time zones.

Strong interpersonal and relationship building skills.

Self-starter with 'get it done' attitude and a strong sense of team spirit, Able work quickly and accurately under pressure and time constraints.

Ability to deliver results with large-scale, cross-functional teams in a fast-paced agile environment.

Excellent oral and written skills, confident communicator with ability to explain complex issues and solutions in a clear, concise fashion to technical and non-technical audiences.

Ability to work under pressure, highly adaptable and well organized; Ability to shift directions quickly when priorities change.