Service Advisor
Service Advisor
Jim Norton Toyota of OKC
Oklahoma City, OK
See who Jim Norton Toyota of OKC has hired for this role
Are you a people person that enjoys working in a fast-paced team environment? Do you appreciate excellent customer service? Do the mottos “Make Today Great” and “Do It Now” describe your attitude?
Then we want to talk to you!
We are looking for highly motivated team members who are eager to learn in the dynamic world of automotive sales and service.
The Norton Family has been handling Oklahoma’s automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement! All you need is the same commitment to excellence we have for our customers!
Benefits
Compensation is competitive and based on experience
Then we want to talk to you!
We are looking for highly motivated team members who are eager to learn in the dynamic world of automotive sales and service.
The Norton Family has been handling Oklahoma’s automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement! All you need is the same commitment to excellence we have for our customers!
Benefits
Compensation is competitive and based on experience
- Competitive compensation and bonus opportunities
- Medical, Vision, Dental
- 401k
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Drive Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- The physical requirements of the position are Light to Medium Work.
- Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
- Constant: Standing, walking, talking, hearing, and typing.
- Frequent - Repetitive motion.
- Occasional - Balancing, kneeling, crouching, pushing, pulling, lifting (:15-20 lbs.)
- This position is subject to inside and outside environmental working conditions including but not limited to: temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Motor Vehicle Manufacturing
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