Cynet Systems

Service Writer

Cynet Systems Dallas, TX

Job Description:

Responsibilities:
  • Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
  • Analyze customers needs, gather pertinent information, and open work orders.
  • Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
  • Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability.
  • Reviews plans with the Service Supervisor/Team Lead prior to customer contact.
  • Works with the Service Supervisor and/or Team Lead to schedule job assignments.
  • Develops positive relationships with key customers.
  • Resolves customer concerns regarding Clients' or distributor warranties.
  • Explain charges to customers.
  • Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
Must Have:
  • Customer service experience.
  • Schedule appointments, process orders, monitor delivery and handle customer complaints.
  • Their duties include working with computers and building and maintaining relationships.
Prior Experience:
  • Customer Service experience is required.
  • If they have any prior experience with the auto industry that is a added bonus but not required.
Education:
  • High School diploma or equivalent.
  • Seniority level

    Entry level
  • Employment type

    Contract
  • Job function

    Other
  • Industries

    Information Technology & Services

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