Our SVP, Operations supports all call center sites in a designated region, this role is anEXPAT Opportunity in the Philippines. You will be tasked with improving site profitability while protecting existing market share and supporting operational performance via managing KPI's and creating a platform for our future growth. A main component of this role is identifying and developing high potential leaders within the organization. Advocates for brand protection, including compliance and security, and reinforces ResultsCX operating model.
Only those interested in EXPAT opportunity in Philippines with previous BPO experience apply.
In This Role You Will
Manage a team Vice Presidents, Senior Directors, Directors and other Operations roles to foster teamwork and cooperation among the site/account operations and corporate departments
Maintain effective team and interpersonal relationships across all functional groups in the organization
Establish clearly defined targets for operational success
Provide continual communication and coordination of functional activities to departments so that external and internal targets are exceeded
Strategize with Account Operations Leaders on strategic account plans driving overall performance for the organization
Increase profitability and payroll margins in your region
Improve overall site KPI attainment, regional cost to acquire
Assess, hire, promote, and develop a strong team within operations organization and maintain a virtual bench for all key positions and a succession plan for your role
Identify and escalate threats appropriately, responding to reputational risks within the sites or partnerships
We are looking for someone who:
Minimum 12 years progressive management and successful leadership of operational teams.
EXPAT Philippines Opportunity
Bachelor’s Degree in Business, Finance, or related field of study
Strong financial and strategic planning experience
Call center, BPO or other direct marketing experience a must
Understands the business to accomplish goals in a timely, productive and fiscally responsible manner
Able to grasp concepts and effectively communicate them to team
Strong verbal and written communication skills as well as Detailed-oriented
Able to work effectively in a constantly changing environment
About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Seniority level
Executive
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Outsourcing and Offshoring Consulting
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