Team Leader, Customer Experience & Outreach
Team Leader, Customer Experience & Outreach
Crate and Barrel
Dallas, TX
See who Crate and Barrel has hired for this role
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
A day in the life as a Team Leader, Customer Experience & Outreach...
- Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
- Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
- Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
- Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
- Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
- Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
- Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
- Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
- Your sense of personal style with a discerning eye and passion for design and home furnishings
- Strong communication and interpersonal skills
- High school diploma/GED or equivalent
- 1+ years customer service or retail experience
- Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
- Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Retail
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