Teller I

Summary: Under limited supervision, performs a wide variety of assigned teller tasks associated with the processing of member transactions such as deposits, withdrawals, loan payments, posting of transactions, credit union checks, and other member transactions, either in-branch or mail. Strictly follows internal controls and procedures related to handling, accepting, and securing coins, currency, checks and negotiable instruments.

Essential Duties And Responsibilities

Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements.

Verifies and documents member identity when required.

Verifies authenticity of all negotiable items.

Accepts and applies payments to appropriate member loan(s).

Cashes checks and pays out cash after verification of signatures and member balances.

Enters members' transactions into computer to record transactions and issues computer generated receipts.

Maintains all forms for transactions when necessary.

Receives, processes, sorts, and distributes all incoming and outgoing courier and U. S. mail, maintaining any logs and/or records, if required.

Places hold on accounts for uncollected funds as required per our check hold policy.

Obtains and verifies cash from cash machine, vault teller, or vault as needed.

Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen; secures cash drawer.

Keeps management informed of situations relating to risk management and loss prevention.

Explains, promotes, and/or sells products or services that meets the members’ needs and refers member to appropriate department for additional information or services as needed

Maintains sufficient knowledge of products and services to consistently provide a consultative environment to members.

Promotes new programs and distributes literature to interested members.

Provides prompt, quality member service.

Accepts updated member information as needed or as requested by members.

Handles member research by determining the member’s need, completing research forms and forwarding to the proper department.

Assists members with safe deposit boxes, if required.

Provides support to branch management and Member Consultants as needed.

Supports branch management in Credit Union promotions and attaining branch goals.

Assists with support functions including answering phones, filing, mailroom duties, and other miscellaneous projects.

Exercises awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.

Ensures compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.

Performs all other related duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

High school diploma or general education degree (GED). Three months’ cash handling experience in a customer service environment; or equivalent combination of education, experience or training. Financial institution experience preferred. Hmong, Punjabi, or Spanish speaking preferred.