Reporting to the Director of Training and Development, the Field Training Coordinator is responsible for implementation, assessment, reporting, supporting, and troubleshooting all store hourly employee training and development programs. Supporting the new store opening process takes priority over all other responsibilities and becomes the primary focus when a new store is launched.
About Us
Starbird is a Bay Area born company and the nation’s first super-premium fast-food concept. Starbird is blazing trails in the fast-food industry by challenging industry conventions and serving feel good crispy chicken. While on a relentless pursuit of deliciousness, Starbird creates food people can feel good about eating. All the food is fresh, scratch-made, created with trustworthy ingredients and served by passionate team members. Starbird makes accessing their five-star flavor easy with an omni-channel technology experience and seamless online and in-store ordering. Starbird’s hospitality mission is to create a positive, memorable experience and connection with every single guest. Our service standards match our food, super-premium. We are growing rapidly, and we’ll be adding additional locations in both the Bay Area and Southern California this year. To help fuel this growth, we are looking for amazing people who have the passion for the work we do here and to join our movement.
Our Culture
Our team members are the lifeblood of our organization. We select team members that exhibit our company values and have a positive attitude and disposition. We believe in promoting from within our organization and helping our employees to build their skills. To encourage self-growth within our organization, Starbird provides an educational enrichment program and a language learning program for all our employees. Whereas many companies give generously to worthy community-focused organizations, we focus our philanthropic efforts on the development and futures of all our beloved team members.
Requirements
Duties and Responsibilities
Support new store opening process from the pre-planning stages through the post-opening support period
Manage Certified Trainer Program
Assist with keeping all store operations training materials up to date
Subject Matter Expert (SME) for all operational procedures in restaurants including prep and cooking procedures, food safety guidelines, shift management process, guest experience steps of services, speed & accuracy of service; POS operations; supporting software including skill development software (LMS); inventory management tools; labor and scheduling tools; guest feedback; guest reward applications; etc
Assist with Certified Training Store Program
Supports company rollouts of new product and service launches, LTO’s, etc
Regularly provides feedback on training effectiveness and makes recommendations for improvement of program delivery
Assist with New Manager Training Program
Assist with Career Path Program
At the request of and under the direction of District Managers, assist with the following:
Audit restaurant line checks
Audit restaurant prep lists and order guides – par review
Support improvement of persistent negative guest review feedback
Analyze all health inspections & work with GM’s on corrective action plan if needed
Perform build re-certifications with all Leads, Supervisors, RMs, and GM’s
Work with culinary team and ops on all LTO’s
Perform routine QA assessments as directed
Qualifications
English/Spanish bilingual required
High School Diploma; Associates degree or higher desirable
3-5 years of experience as a Quick Serve Restaurant Manager, General Manager, or equivalent
Strong understanding of Food Safety Management
Proven experience as a trainer or operations manager responsible for the training of others
Ability to work a variety of scheduled hours including nights, weekends, holidays, and must be able to travel and lodge away from home for up to 3 weeks at a time
Competent with Google Suite and Microsoft Office applications
Comfort and competence with specialized computer-based applications and systems such as LMS, ATS, CRM, etc. highly desirable
Understanding of instructional design and adult learning theory a plus
Ability to speak in public forums and facilitate training sessions to various audiences.
Ability to work independently
Able to stand 8 hours at a time
Ability to bend, stoop and lift up to 50 lbs.
Must possess valid driver’s license, proof of insurance, and access to reliable vehicle that can reliably support regional travel on a regular basis
Competencies
Dealing with ambiguity
Interpersonal savvy
Motivating others
Planning and organizational skills
Presentation skills
Priority setting
Problem solving
Analytical skills
Process management
Time management
Written communication
Self-Starter
Sense of Urgency
Excellent verbal communication
Resourcefulness
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Information Technology & Services
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