Vice President, Insights & Analytics

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Brightspeed is seeking a highly experienced and strategic Vice President, Insights & Analytics to join our dynamic Marketing & Sales team. In this role, you will be instrumental in shaping our data strategy and driving insights that inform business decisions. You will have a strong background in analytics, data-driven decision-making, and the ability to leverage advanced techniques to predict future trends and behaviors.

If you are a strategic thinker with a passion for data and a proven ability to drive business results, we'd love to hear from you!

As Vice President, Insights & Analytics, your duties and responsibilities will include:

Data Strategy and Insights

• Define and execute the sales and marketing analytics strategy for Brightspeed
• Shape and promote a culture of data-driven decision-making across the organization
• Lead the exploration and adoption of new technologies and methodologies in data analytics and measurement

Predictive Analytics

• Utilize advanced techniques to predict future trends and behaviors
• Analyze customer data to understand behavior, improve customer experience, and reduce churn

Data Visualization and Reporting

• Develop and maintain dashboards, reports, and visualizations that provide actionable insights to stakeholders.
• Define and monitor key performance indicators (KPIs) to assess the effectiveness of initiatives.

Customer Insights

• Analyze customer data to understand behavior, preferences, and trends.
• Oversee qualitative and quantitative research to gather insights about consumer needs and preferences.

Market Analysis

• Monitor and analyze market trends, industry developments, and competitor activities.
• Conduct competitive benchmarking to identify opportunities for differentiation and growth.

Leadership and Collaboration

• Collaborate with cross-functional teams to integrate analytics into all aspects of the business
• Provide strategic direction and mentorship to the analytics team
  
  

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Marketing, Business, Data Science, or a related field; MBA or advanced degree preferred
• A minimum of 10 years of experience in marketing analytics, data science, or a related field, with at least 5 years in a leadership role
• Proven track record of defining and executing successful data strategies
• Strong expertise in advanced analytics techniques, predictive modeling, and data visualization tools
• Experience in the telecommunications industry is highly desirable
• Excellent analytical, problem-solving, and decision-making skills
• Strong leadership and team management abilities
• Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice