Vice President of Operations

Are you a talented operations leader with a customer-focused mindset? Are you looking for your next role to be the place where you spend your career, loving what you do and the people you work with? Do you want to be part of an employee-owned and entrepreneurial business, that feels like a family? We are looking for a strategic thinker, with strong team leadership skills and the ability to get your hands dirty to support the team. If this is you, we want to talk to you!

Our Ideal VP Of Operations Is

• A strategic thinker: Sees the bigger picture and can translate that into day-to-day effectiveness.
• A team leader: Recognizes the talents of the team and leads them to be stronger together, with clarity and alignment.
• Customer-focused: Leads the team with a focus on the customer experience and engages our customers to support the sales cycle.
• A problem-solver: Capable of simplifying complex problems and identifying clear alternatives.
  
  

Our VP of Operations is a key member of the Shaffer Distributing Leadership Team, responsible for strategic leadership of operational functions of the division. The VPO leads the Operations Teams that deliver best-in-class day-to-day execution in the areas of warehouse, inventory control, purchasing, logistics, installations, parts and technical service. The VPO has direct involvement in the leadership and management of large-scale projects and delivering ongoing best-in-class customer support. This is an entrepreneurial role, leading talented individuals and elevating the team.

Primary Responsibilities Of This Role

• Operations Team Leadership, Management and Accountability
• Operations Core Process Communication, Customer-focus and Continuous Improvement
• SalesPad (ERP) System Oversight and system Workflow management
• Internal and customer-facing project management
• Distributing team safety standards and compliance
• Departmental P&L performance
  
  

This role oversees the Operations leadership team which is responsible for the following:

• Warehouse Management and Inventory Control for Equipment and Parts Inventory
• Inventory Purchasing and order fulfillment
• Freight, logistics, delivery and installation
• Customer technical and parts support and training
• Equipment preparation and repair
• Company facilities, trucks, vehicles and asset management
  
  

Required Qualifications

• Champion for our Core Values
• Minimum of 5 years Operations Leadership experience
• Understanding of P&L statements
• Able to manage large projects
• Professional attitude, excellent interpersonal skills and able to multitask
• Strong organizational skills, communication skills and attention to detail
• Technically proficient in Microsoft Office suite of products
• Able to lift up to 50 lbs. and use material handling equipment
• Able to periodically travel, 25%
  
  

Preferred Qualifications

• 8-10 years of Operations Leadership experience
• Experience with EOS (Entrepreneurial Operating System)
• Experience managing people in a small to mid-sized business
• Experience with eCommerce
• Previous experience operating a forklift or driving a straight truck
  
  

Why Shaffer

Shaffer Distributing, established 95 years ago, stands as a national leader in the family entertainment center, arcade and vending equipment distribution industry. As a relationship-focused company, we have earned a superior reputation with major industry customers, vendors, and competitors. With a solid foundation and a growth mindset, we've achieved significant growth in the last 5 years. Our success is rooted in our people, who have created a family-oriented, transparent, and caring environment. We cherish longevity, value work/life balance, and take pride in doing the job right. At Shaffer Distributing, we care deeply about our people and customers, and we live by our core values. We are a 5 th Generation family business, owned by our employees and focused on the next generation of success!

Benefits

• Health & Wellness: Medical, Dental, and Vision plans to prioritize your well-being.
• Financial Security: Life insurance and 401(k) with 4% company match to secure your future as well as tools and access to advisors to secure your financial future
• Stock Ownership – 100% employer funded, no cost to you
• Paid time off and holidays
• Paid volunteer time
• Company paid STD/LTD insurance
  
  

Shaffer is an equal opportunity employer and will give consideration to all qualified applicants without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

If you're ready to unleash your potential and be part of a dynamic team, Shaffer is the place for you. If this is something you’re interested in please apply today!