1UP Floors’ Post

🌟 Client Success Spotlight: Texas Hill Country Olive Co. 🌟 Ever felt like your customer support is running on empty? Texas Hill Country Olive Co. did too—until they partnered with us! 🚀 In just a few short weeks, we transformed their overwhelmed customer support system into a seamless, efficient operation. 📞💬✉️ Curious about how we did it? We travelled to Texas Hill Country Olive Co, and asked them what their Ethos Support experience was. 🌿 👉 Watch our video case study:

Hey, Everyone – Sally here! 👋🏻 Ensuring your team has what they need to succeed is important. It's also vital that your team receives the necessary support to provide exceptional service to the customer. So, how do you develop a strong and successful customer team? Here is what I’ve found in my career. Excellent customer service and outreach teams have these 9 essential elements ➡️ https://bit.ly/3OLP6xf

Thrilled to be hopping on a plane today to be with the amazing team of Lloyd Companies in South Dakota! I'll be giving my "Customer Service Survival Guide" workshop for their teams. I LOVE giving doing this talk because: 1) Serving today's customer is NOT easy. (Did someone say, "Preach!"?) 2) I intentionally designed it to feel different than other customer service trainings and talks, and to go deeper in some areas. 3) Even though I cover the idea of customer service differently, the team will have some meaty practical strategies that they can implement right away 4) I love helping people help others! Let's go! 🛫

In such a challenging market DO the basics right ✅ I have always stated that #speed #service #fleixibility are the vital tools when assisting our customer looking for funding 💰 William Whitehouse-Hyde has completely bought in to this model myself and Brad G. have banged on about for the last 6 months 🤣 6 months in and already standing out! Top work William Whitehouse-Hyde 👏 #funding #commodity #topwork

Excellent PM who truly represents our core values at NAS.

Customer Service is everyone's responsibility. I have found that the only real differentiator between competitors is their customer service. Products can become so competitive that they become undiscernible if you remove the branding. And when something goes wrong, what do you think people remember the most? How they were treated by customer service. If your service is horrible, that will be remembered, and possibly reflect your bottom line. That is why everyone needs to deliver wonderful customer service, as each person we encounter, on some level or another is our customer. They may be our co-worker, our boss, or our direct report, but they are all customers as well. Southwest Airlines focuses on hiring nice people, as they can train all the skills, but found they cannot train someone to be nice. This says a lot about good customer service, as it is delivered by nice people. If everyone in the organization is being nice and giving good service to everyone else, its a strong win for the entire organization. And makes it a better place to work or volunteer at. Look at the legendary heroes of great customer service, Nordstrom, American Express, Viking Cruises, and you will see companies with a strong customer base and happy people. Serve others well, and win!

From day to day I always strive to create the best experience for our customers. It is feedback like this that makes it all worth it. Ensuring that we go that extra step to provide a service so the customer feels valued every single time, no matter how big or small a deal may be. ✅ Thank you to everyone who has helped on my journey so far, whether that be the team here at Penumbra, lenders or customers- it never goes unnoticed. 😊 #assetfinance #brokerage #penumbra #funding

Customer Service is everyone's responsibility. I have found that the only real differentiator between competitors is their customer service. Products can become so competitive that they become undiscernible if you remove the branding. And when something goes wrong, what do you think people remember the most? How they were treated by customer service. If your service is horrible, that will be remembered, and possibly reflect your bottom line. That is why everyone needs to deliver wonderful customer service, as each person we encounter, on some level or another is our customer. They may be our co-worker, our boss, or our direct report, but they are all customers as well. Southwest Airlines focuses on hiring nice people, as they can train all the skills, but found they cannot train someone to be nice. This says a lot about good customer service, as it is delivered by nice people. If everyone in the organization is being nice and giving good service to everyone else, its a strong win for the entire organization. And makes it a better place to work or volunteer at. Look at the legendary heroes of great customer service, Nordstrom, American Express, Viking Cruises, and you will see companies with a strong customer base and happy people. Serve others well, and win!

In my experience as a customer support specialist, I've learned that the smallest gestures often leave the biggest impact. Going that extra mile isn't just about solving problems; it's about making someone's day a little brighter. From anticipating needs to offering personalized solutions, every interaction is a chance to show dedication and genuine care. Consistency is the backbone of exceptional service. It's not just about one great experience; it's about consistently exceeding expectations. When clients know they can rely on you, it builds trust that lasts a lifetime. So here's to those extra steps, those late nights, and those moments when we make someone smile. It's not just about doing our job; it's about making a difference, one customer at a time.

When you’re job description starts off with all about the company. You’re yelling to the world you are not customer focused first.