Aakanksha Bhisikar’s Post

☀️ Summer is here, and while we all love traveling and soaking up the sun, AI Agents are supporting operations to keep up with the season's demands. 🌴 Frontier Airlines talks about how asynchronous chat allows the support agents to handle multiple conversations simultaneously, supported by their AI colleagues leading to increased efficiency and significant cost savings. 💼📈 "Cognigy's AI Agent has exceeded our expectations, taking the lead in our customer communication. It manages multiple chat conversations at once, allowing us to handle the challenges of annual growth and operational fluctuations with ease.” 📊🚀" says Leonardo Declich, Director of CX Transformation at Frontier Airlines Read the full story of how an AI Agent is transforming customer experiences at Frontier Airlines here: https://hubs.la/Q02GdFnZ0 #CX #Efficiency #Conversational AI #BusinessGrowth #travel #airlines

Feeling really proud of what our team brought to #EnlightSantiago! Gil Rosen, our CMO, had some powerful discussions with CMOs about the future of #GenAI in #telco, and how it’s set to transform operations and enhance customer experiences. Mauricio Ramos from Latam Airlines also shared some great thoughts on how #AI is becoming central to so many industries, including aviation, highlighting its potential to drive efficiency and improve customer satisfaction. These kinds of conversations really show how committed we are to pushing boundaries and exploring what’s next in telecom. Exciting times ahead! #Amdocs #Innovation #CustomerExperience #LatamAirlines #AmdocsLife #MakeItAmazing #LiveAmazingDoAmazing

Could we see a return to the golden ✨ age of travel? That's the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don't just require impressively engineered aircraft, however - CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience - check out the on-demand webinar to learn how to: ✈️Bring employees and conversational AI together in your customers' channel of choice ✈️Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CustomerExperience #AI #CustomerJourney

Could we see a return to the golden ✨ age of travel? That's the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don't just require impressively engineered aircraft, however - CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience - check out the on-demand webinar to learn how to: ✈️Bring employees and conversational AI together in your customers' channel of choice ✈️Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CustomerExperience #AI #CustomerJourney

🌟 Revolutionizing Roadside Assistance: A Success Story with AAA 🚗✨ At SmartAction, we're proud to have partnered with American Automobile Association (AAA) to transform the roadside assistance experience for their 61 million members. 💡 Case Study Insights: Facing spikes in call volumes during inclement weather, AAA deployed our virtual agent to answer every roadside call promptly. The result? Reduced wait times and a remarkable 66% decrease in operating expenses, benefiting both AAA and their members. 🔗 Read the Full Case Study: Dive into how SmartAction's AI-powered virtual agent reshaped AAA's roadside assistance. https://lnkd.in/gfv3g57s 🚀 Industry Impact: Roadside assistance businesses often face similar challenges during high call volumes. SmartAction's AI solutions are tailor-made to optimize customer interactions, minimize wait times, and reduce operational costs. 🛣️ Elevate Your Roadside Assistance: Whether it's handling every call promptly or improving operational efficiency, our AI-driven solutions pave the way for exceptional member experiences. 🔍 Let's Connect: Discover how SmartAction's expertise can transform your roadside assistance services, delivering efficiency and satisfaction alike! #RoadsideAssistance #AIinCustomerService #SmartActionSuccess #CaseStudy Aaron Acree Noah Snyder Jon Langley Christopher A. Lee

🚀 Customer Success Story: Lufthansa Group When the pandemic reshaped travel, Lufthansa turned to Cognigy’s AI platform to meet the surge in customer needs. Amidst changing regulations and high expectations, they needed a solution that could scale fast. The Answer? 🤖 AI-powered agents from Cognigy. Passengers could easily manage rebookings, find travel info, and get refunds—all in multiple languages. The Impact? 📈 16 million conversations annually 💬 375,000 interactions on peak days ✅ Higher customer satisfaction and efficiency By automating routine queries, Lufthansa elevated its customer service, turning challenges into opportunities. 🌟 👉 Discover the full case study here: https://hubs.la/Q02Lr7w_0 #CustomerSuccess #AI #Lufthansa #Innovation #CognigyAI

Our client is a competitive #airline industry, where staying ahead requires relentless innovation. Their digital transformation journey serves as a testament to success, utilizing AI and ML to revolutionize operations, elevate customer experiences, and propel business expansion. Challenges Faced: ->Operational Inefficiencies: Manual processes and #siloed systems led to inefficiencies in flight scheduling, maintenance, and crew management. ->Customer Expectations: Rising #customer expectations for personalized experiences and real-time communication placed pressure on the airline to deliver seamless service. Data Overload: With vast amounts of #data generated daily from various sources, extracting actionable #insights proved challenging. Solutions Provided: ->Predictive Maintenance: By implementing #AI-driven predictive maintenance models, we anticipated mechanical issues before they occurred, reducing downtime and improving fleet reliability. ->Dynamic Pricing: ML #algorithms were deployed to analyze market demand and competitor pricing in real-time, enabling the airline to optimize pricing strategies and maximize #revenue. ->Personalized Customer Service: AI-powered #chatbots and #virtualassistants were introduced to provide personalized recommendations, handle inquiries, and streamline the booking process. Benefits Achieved: ->Improved Operational Efficiency: Predictive maintenance reduced unscheduled maintenance by 20%, leading to a significant decrease in flight delays and cancellations. ->Revenue Optimization: Dynamic pricing algorithms increased revenue by 15% through better pricing strategies and targeted promotions. ->Enhanced Customer Satisfaction: Personalized customer service improved satisfaction scores by 25%, with 30% fewer customer complaints and faster response times. Despite the remarkable success, this digital transformation journey wasn't without its challenges. However, we successfully overcame critical hurdles such as ensuring #dataprivacy and #security, as well as upskilling the workforce. As the industry continues to evolve, leveraging advanced technologies will be essential for airlines to thrive in the digital age. Thank you for taking the time to read! If any of these points align with your current situation, feel free to schedule a one-on-one meeting using the link provided in my bio. :-) Paramount Software Solutions, Inc Farm To Plate Future Food Cast #airline #digitaltransformation #ai #ml #chatbots #virtualassistants #dataprivacy #security #customerexperience

Ready, set, innovate! 🚥 Auto Enthusiasts, let's inject our week with some #MondayMotivation dynamism. Our focus: Peter Drucker's words, "Quality in a service or product is not what you put into it. It is what the customer gets out of it." Today's automotive landscape is all about exceeding customer expectations. Share your best practices for delivering unparalleled value amidst industry trends like AI, electrification, and digital customer experiences. Let's discuss in the comments! Drive into a week full of world-class customer value creation! 🌟 #Innovation #fixedops

Customer frustration due to extended wait times, limited self-service options, and the need for personalization can greatly affect brand loyalty. A leading airline tackled this challenge head-on by implementing a unified contact center solution powered by AI. This resulted in a significant improvement in customer experience, including: 🎯 78% of informational calls were resolved through self-service in the IVR, reducing wait times and frustration. 📞 Reduced call abandonment rates, making it easier for customers to get the help they need, when they need it. 🌀 Seamless agent transitions with complete customer context, ensuring faster resolution times and a smoother overall experience. ✨ Personalized experiences, tailoring interactions to individual needs for a more satisfying customer journey. Here's how our AI solution modernized the airline’s customer experience ⬇️ #Airlines #TravelExperience #CustomerExperience #RozieAI

Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint