Aayush Saxena’s Post

Just one of the many customer references Cognigy is powering to reduce cost while optimizing CX. Let’s find out what it could do for your business….

📣 Cognigy's CX Disruptors is back with Season 3: Impact Series. This season, we'll hear insights from our customers about how implementing Conversational AI has impacted their customer and agent experiences.    First up, we have Lippert, a leading supplier of components to the Caravanning, Marine, and Rail industries.    Phillip Dougherty, AI Product Manager at Lippert, shared how they have automated tasks like part price, availability, and order status inquiries, reducing costs and improving efficiency. Implemented as a 24/7 solution, Lipperts AI Agents allow customers to get the information they need without waiting on the phone, significantly shortening interaction times and cutting costs by about 80%.    Subscribe to the series for more videos here: https://hubs.la/Q02G0dBG0   Join the conversation on the future of contact centers! Share your thoughts on balancing tech and human touch in the comments below! 👇    #CXDisruptors #CustomerExperience #Cognigy #AI #CAI #CX #GenerativeAI 

Exciting Times for AI: Crazy Potential and Responsible Adoption 🚀 Its incredible to see how AI is shaping our world. Some key insights from the recent Forbes Advisor article, "24 Top AI Statistics & Trends In 2024." The article highlights the tremendous growth and impact of artificial intelligence across various sectors. With the AI market projected to reach a staggering $407 billion by 2027 and an expected 21% net increase in the United States GDP by 2030, it's clear that AI is driving significant economic growth. Businesses are recognizing the potential of AI to make us more productive, improve customer relationships, and streamline operations. The rapid adoption of ChatGPT, gaining 1 million users within just five days of its release, demonstrates the growing demand for AI-powered solutions. Additionally, the anticipated growth of the self-driving car market, with 10% of vehicles expected to be self-driving by 2030, showcases the transformative potential of AI in the automotive industry. However, as we embrace the benefits of AI, it's crucial to address consumer concerns regarding misinformation and ensure responsible AI adoption. Building trust through transparent and ethical AI practices will be key to fostering public confidence and driving sustainable growth. As industry professionals, it's our responsibility to navigate these challenges and harness the power of AI to drive innovation, improve efficiency, and create value for businesses and consumers alike. What are your thoughts on the current state and future potential of AI? How is your organization leveraging AI to drive growth and address industry challenges? Share your insights in the comments below! 💡 https://lnkd.in/g4yM6mMB #ArtificialIntelligence #AITrends #ResponsibleAI #InnovationInAI #FutureOfAI

"Unlock the Power of Every Conversation with Duplicity AI 💬✨ In the digital age, every conversation with your customers is a chance to build relationships, trust, and ultimately, success. But how do you ensure no opportunity slips through the cracks? Enter Duplicity AI - your 24/7 AI-powered assistant, designed to handle, nurture, and optimize every interaction. Whether it's answering queries, providing support, or engaging potential leads, our AI ensures your business is always there, always ready. Transform your customer conversations into meaningful connections and watch your business grow. With Duplicity AI, it's not just about responding; it's about engaging, understanding, and delivering. Ready to revolutionize your customer interactions? Let's talk AI. Get started today ➡️ www.duplicity.ai #DuplicityAI #PowerOfConversation #AIAssistant #EngageAndGrow"

The Future of AI in Business As we step further into 2024, AI is no longer just a buzzword—it's a driving force behind real business transformation. Tools like ChatGPT and other AI systems are reshaping industries by improving efficiency, enhancing customer experiences, and unlocking new insights from data. But beyond automation, we’re seeing AI take a more strategic role in decision-making processes. From predictive analytics that anticipate market trends to personalized customer interactions powered by AI, the possibilities seem endless. However, with these advancements come questions: Will AI supplement human intuition or replace it? How do we ensure ethical use of AI in decision-making, especially when the stakes are high? In my view, the most significant impact of AI in 2024 will be its role in empowering leaders to make faster, data-driven decisions, while also helping companies to scale solutions more efficiently. But this raises another question—are we ready to fully trust AI’s role in high-stakes decisions? For many, the answer may still be a cautious "not yet." What are your thoughts? How do you see AI shaping decision-making in your industry? Are there any specific areas where you believe AI will have the most profound impact this year? Let’s discuss! 👇 #AI #BusinessInnovation #FutureOfWork #DecisionMaking #TechTransformation

"AI-first" is a new way of thinking about how businesses operate. But what does that really mean? An AI-first approach means integrating artificial intelligence into the core of your contact centre operations. It’s about making AI the engine that drives smarter decisions, enhances customer interactions, and streamlines everyday tasks. But let’s be clear — AI doesn’t replace the human touch in customer service. Instead, it amplifies it. By handling the data-heavy work, AI frees up your contact centre team to focus on what they do best: connecting with customers on a deeper, more personal level. An AI-first contact centre is one that’s always learning, evolving, and getting better with every interaction. As AI processes more data, it becomes faster, smarter, and more accurate, helping your business stay ahead of the curve. Is your contact centre ready to embrace an AI-first strategy? #AI #ContactCentre #CX #Innovation

🚀 How AI is Changing Customer Service! 🚀 Hi Everyone! 👋 I just read a great article by Sheila Sanz Barrio from Sabio Group and had to share it! 📖✨ 🌟 Highlights: 1️⃣ Better Service: AI helps brands like Vodafone and AXA give more personalized and efficient customer service. 📊🤖 2️⃣ Big Investments: AI models cost a lot, but they boost productivity and save money in the long run. 💸📈 3️⃣ Trust Matters: Using AI responsibly is key. It should support, not replace, human interaction. 🛡️🤝 The article shares insights from industry leaders at Disrupt 2024, Sabio Group’s big event. 🌐💡 👉 Why It’s Important: At Scorebuddy, we’re always looking to innovate. Knowing these trends helps us deliver top-notch QA solutions and better customer experiences. 💼🔍 Check out the full article here. https://lnkd.in/edF7ddSJ It’s a must-read if you’re into the future of customer service and AI! 🌟📲 What do you think about AI in customer service? Let’s chat! 🤔💬 #CustomerService #AI #Innovation #CustomerExperience #TechTrends #Scorebuddy

𝐀𝐈 𝐚𝐧𝐝 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 These tools work together to help businesses do things better and faster. Let's see how they team up to make tasks easier. 1. 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧: When AI and automation are used together, they can make businesses perform better. This is because they complement each other's abilities. 2. 𝐔𝐬𝐢𝐧𝐠 𝐀𝐈'𝐬 𝐁𝐫𝐚𝐢𝐧𝐩𝐨𝐰𝐞𝐫: AI can think like humans. It's good at analyzing lots of information quickly and making smart decisions. 3. 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐧𝐠 𝐑𝐨𝐮𝐭𝐢𝐧𝐞 𝐉𝐨𝐛𝐬: Automation is great at doing repetitive tasks without making mistakes. This frees up people to focus on more important things. 4. 𝐖𝐡𝐞𝐫𝐞 𝐓𝐡𝐞𝐲 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫:   - 𝑯𝒂𝒏𝒅𝒍𝒊𝒏𝒈 𝑫𝒂𝒕𝒂: AI can understand big amounts of data, while automation helps organize it.   - 𝑯𝒆𝒍𝒑𝒊𝒏𝒈 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔: AI can chat with customers instantly, while automation takes care of things like sending out orders.   - 𝑷𝒆𝒓𝒔𝒐𝒏𝒂𝒍𝒊𝒛𝒊𝒏𝒈 𝑬𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆𝒔: AI can learn from how customers act, and automation makes sure that personalized experiences reach the right people. By using both AI and automation, businesses can improve how they work. They can grow faster and stay ahead of their competitors. It's like having two helpful friends working together to make things run smoothly and efficiently. #ai #artificialintelligence #automation #workefficiency  #data #personalizedexperiences #chatbots #automatingwork 

As #AI continues to reshape industries, it's no surprise that logistics is embracing its transformative power. At Urbify, we're already harnessing AI in customer support to enhance interactions and streamline processes. 🧑💻 The AI tools we us provide real-time grammar and spelling checks, ensuring every interaction is professional. Automated response tools guarantee swift answers, reducing wait times and improving overall experience. With AI, we've boosted support capacities 10 times, handling inquiries efficiently. This technological leap not only ensures no message goes unanswered but also keeps services affordable. 🚀 Our AI chatbots handle initial contact, swiftly addressing inquiries, while our dedicated team steps in fully informed when human touch is needed. 💛 We believe it makes a lot of sense to keep up with the times, to engage intensively with the topic of AI and to keep abreast of the latest trends. What is your opinion on the topic, how much will it change the way we work in the future? Let us know in the comments ⤵️ #UrbifyDelivers #Logistics #LogisticsSolutions #AI #ArtificialIntelligence #AITools #Retail #Retailer #SameDayDelivery #Logistik #Transport

Welcome to the future, where AI chatbots have evolved. It's time to think bigger - envision AI Agent teams. Gone are the days when AI chatbots simply responded to queries. The digital landscape is transforming, and with it, our approach to artificial intelligence. Imagine a team of AI Agents, each specialized in different tasks, working in harmony to provide solutions that are not just accurate but also remarkably intuitive. This isn't just about enhancing customer service. It's about revolutionizing it. AI Agent teams can analyze data in real-time, predict trends, and even make decisions that keep businesses several steps ahead of their competition. They're not just programmed to respond; they're designed to think, learn, and grow. Imagine a world where businesses operate with unprecedented efficiency, where customer satisfaction is not just met but exceeded in ways we haven't even imagined yet. That world is not far off. Embrace the shift. Start exploring how AI Agent teams can transform your business today. Ready to lead the revolution? Let's discuss, how we can an AI Agent team work for you? Let me know in the comments. 🤝 #MrAlohaAI #GetSkillsAI #AIAgents