Abhishek X’s Post

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Co-founder at Placement Hub | Entrepreneur, Marketer, Growth Strategist | Co-founder at ALTHRM and Placement Hub

We are hiring !!! Job Title: Customer Relationship Executive (CRE) Salary- Upto 25k + Handsome incentive Expr- Min 1 Year Communication- Fluent english Job Overview: As a Customer Relationship Executive (CRE). you will play a crucial role in ensuring positive customer experiences and fostering long-term relationships with our valued clientele. Your primary responsibilities will include conducting feedback calls, reaching out to new customers, assisting with inquiries, and providing support throughout the service process. While technical expertise is not required, effective communication skills and a passion for delivering exceptional customer service are essential for success in this role. Key Responsibilities: 1.     Conduct Feedback Calls: ·        Reach out to customers three days after their vehicle's delivery to gather feedback on their experience. ·        Listen attentively to customers' feedback, address any concerns or issues they may have, and document their responses for further analysis and improvement. 2.     Outreach to New Customers: ·        Proactively contact new customers to introduce them to BASCA Motor Works and promote our service packages. ·        Effectively communicate the benefits of choosing BASCA for their automotive needs and provide assistance in scheduling appointments or consultations. 3.     Provide Customer Support: ·        Assist customers with inquiries and requests, demonstrating patience and empathy in all interactions. ·        If faced with technical queries beyond your expertise, politely ask the customer to stay on the line while you connect them with one of the owners for expert consultation. 4.     Greet and Assist Visitors: ·        Welcome new customers visiting the workshop and ensure they feel valued and attended to from the moment they arrive. ·        Assist with necessary paperwork and guide customers through the service initiation process, maintaining a friendly and professional demeanor at all times. For more information contact us at 8700372929

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