Solid reporting today from Erica La Sala in Beauty Independent drilling into Ulta's recent earnings and specifically, its loss of market share YTD in prestige beauty.
Ulta's CEO points to cannibalization from 1,000 new prestige points of sale around the country but has a clear plan to win back and fortify market share, although not much was said about the in-store experience which could be a miss. With Amazon growing it's Prestige assortment and TikTok Shop increasingly relevant, shoppers need a reason to make the trip to the store and specifically to Ulta.
An important piece of that comes in the form of increased EMV, as consumers are discovering and learning about brands on social. The portfolio of brands carried also drives interest (or not) in the retailer, particularly for younger consumers. Ulta's Spark program has introduced fantastic exclusive brands to its assortment, and leaning into this -- with an assortment that is differentiated and compelling enough to make consumers choose Ulta over another channel -- will be key in winning back market share.
Related, it seems to me that Ulta is not getting its fair share of mind among consumers -- Sephora's insane growth in EMV, driven by fervent consumers, the Sephora Squad and its brand partners, is a masterclass in how to generate excitement and drive shoppers to the store (thank you Erica for including my thoughts on these two points!)
I 100% believe this is a blip and that Ulta can win back that market share, and Kimbell has an actionable plan to make it happen. Prestige beauty needs multiple viable channels to address the needs and wants of consumers, and Ulta is a lynchpin in that landscape.
Thinks {about the} outside of the box. Sustainable Packaging for Cosmetics - Skincare - Fragrance - Specialty Food - Cannabis and more.
6moWell deserved Jeanne Marie Chavez and team about-face beauty!