Agency for Healthcare Research and Quality’s Post

Patient narratives-feedback from patients in their own words -can help improve patient experience and organizational learning, according to two new AHRQ-funded studies. The first study, published in Health Services Research, examined an online reporting tool designed to interpret patients' narrative feedback in 22 ambulatory practice sites. Use of the tool, which included AHRQ's CAHPS Clinician & Group Survey with Narrative Item Sets, improved scores for office staff interactions and wait time, but provider listening scores slightly declined. In the second study, published in Health Care Management Review, researchers explored how sharing patients' stories could improve healthcare in nine primary care clinics over a year. #PatientCare https://lnkd.in/epYxz4Dk

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