AlexaPartners Private Limited’s Post

Pls refer

core diagnostic

opportunities

Hello, netwok , Job Description:  Job Title: Key Account Manager - Fintech and Banking.4 +years Bangalore Key Responsibilities: 1 Account Management: - Manage a portfolio of key accounts, ensuring client satisfaction and retention. - Serve as the main point of contact for key clients, addressing any issues or concerns promptly. - Develop and execute account strategies to meet clients' business objectives. 2. Client Engagement: - Build and maintain strong relationships with key decision-makers and stakeholders. - Conduct regular client meetings to review progress, gather feedback, and identify opportunities for upselling or cross - selling. - Provide strategic advice and solutions based on clients’ business goals and industry trends. 3. Sales and Revenue Growth:  - Achieve sales targets and revenue growth objectives within the assigned accounts.  - Identify and pursue new business opportunities within existing accounts.  - Develop and implement account plans to drive business growth. 4. Cross-Functional Collaboration:  - Work closely with internal teams, including sales, product development, and customer support, to deliver exceptional service  and solutions.  - Coordinate with project managers and delivery teams to ensure the successful execution of client projects. 6. Reporting and Analysis:  - Monitor account performance, analyze key metrics, and prepare regular reports for management.  - Provide insights and recommendations based on data analysis to improve account management strategies and client  outcomes. connect to usha@jyopa.com , prefered Locals -Bangalore

Good opportunity

Location - Navi Mumbai Position: Assistant Manager (AM) Experience Required: Minimum 24-36 months in an Assistant Manager role within the Customer Service domain. Job Description: Primary Responsibilities: Team Management and Performance: Oversee and drive the performance of multiple teams on the floor. Ensure staff availability aligns with Workforce Management (WFM) guidelines. Manage attrition and shrinkage across assigned teams. Provide superior customer experience by addressing all customer and client escalations according to defined Turnaround Times (TAT) and processes. Mentor and assist new hires to develop the skills needed for career progression. Metrics and Compliance: Drive key client metrics and Service Level Agreements (SLAs) within the teams, ensuring daily targets are met. Develop and implement an Early Warning System for key process metrics and create solutions for identified risks. Highlight areas of concern to the leadership team for timely support. Attend operational and quality meetings as per client schedules. Participate actively in weekly, fortnightly, and monthly performance reviews. Staffing and Recruitment: Manage staffing levels through recruitment and cross-skilling of resources as opportunities arise. Maintain a knowledge repository for processes and ensure documentation is updated with changes. Operational Excellence: Demonstrate expertise in the domain and resolve issues promptly. Drive client and customer experience through effective Operations, Quality, and Compliance frameworks. Exhibit analytical skills to generate data around key business drivers for decision-making. Handle escalations with knowledge of sales and retention. Generate Management Information Systems (MIS) reports and provide business insights. Technical Competencies: Computer Proficiency: High proficiency in using computers. Basic knowledge of operating systems (e.g., Windows) and mobile platforms. Basic understanding of browsers (e.g., MS Internet Explorer). Expertise in knowledge base, CRM, and other applications. Process Knowledge: Familiarity with policies, procedures, confidentiality, business ethics, transaction flow, and documentation requirements. Understanding of different customer types and their service eligibilities. Product Knowledge: Knowledge of product entitlements and ability to resolve sales and refund inquiries. Understanding of product features, basic installation/uninstallation procedures, and customer account-related information. Familiarity with product-specific workflows and support scopes. Soft Skills: #AssistantManager #CustomerServiceManagement #TeamLeadership #OperationalExcellence #CustomerExperience #PerformanceManagement #WorkforceManagement #AttritionManagement #ServiceLevelAgreements #MetricsDriven #EscalationManagement #QualityAssurance #CustomerServiceJobs #ManagementRoles #TeamPerformance #RecruitmentAndStaffing #ProcessImprovement #ComplianceAndQuality #DataAnalysis #LeadershipSkills

Hello Dear Connections!! #hiring #hiring #hiring Position: Product Manager Rural Business Banking Location: Mumbai CTC: 15 LPA Role/Job Title: Product Manager - Rural Business Banking Business: Rural Banking Function/ Department: Rural Business Banking Place of work: Mumbai Roles & Responsibilities: Designing new products &/or process (from conceptualisation to launch and subsequent monitoring). Evolving existing products / process, addressing gaps and taking corrective measures Evaluating performance of all products on various parameters, like geo penetration, pricing, early delinquency, profitability. Understand the reason for inconsistency, problem and take corrective action. Competition benchmarking, keeping a track of market trend and peer offerings. Ensure to impart regular training to front end team including initial onboarding kit. Monitoring the sourcing and portfolio pricing trend. Highlight the areas where pricing is declining and engage with concerned team for taking feedback. Constant monitoring the entire portfolio – timely renewals, timely closure of covenants & deferrals, churning level in the account, servicing of dues. Separate and detailed monitoring to be ensured for newly onboarded accounts Monitoring the inventory flow, conversion rates and TAT WhatsApp 9827743226

Good Opportunity

For enthusiasts interested to make real Impact