Ankur Grover’s Post

We debunk misconceptions to reveal that CX goes far beyond customer service.  💡🚀 What other myth would you add? Leave your comment 👇 #CX #WeMakeDigitalHuman #UserCenter

Federal Executive Forum Customer Experience (CX) Strategies in Government Progress and Best Practices 2024: Learn how top government CX experts are profiling customer experience success and visions for the future The post Federal Executive Forum Customer Experience (CX) Strategies in Government Progress and Best Practices 2024 first appeared on Federal News Network. @Poseidon-US #FedearlNewsRadio #News

I have no clue where to start improving our customer experience. No sweat, here are 7 ideas to start today: 1. Listen closely to customer feedback ↳ Act on one feedback point per week 2. Streamline your purchase process ↳ Try removing or simplifying steps 3. Grab a customer experience book ↳ Improve your knowledge of CX 4. Understand customers & colleagues ↳ Ask a colleague to visit a customer 5. Make the company talk like a human ↳ Read the website as if you were a customer 6. Customer-Centric leader by example ↳ Showcase the behaviors you want to see 7. Make it easier for customers to contact you ↳ How easy it is to find your contact details ↳ How easy is it to buy, ask, or cancel something Customer Experience is as hard as you want it to be. #customerexperience #CX #customerservice

According to CX Expert “Ruby Newell-Legner”, an unresolved negative experience is so impactful that it would take 12 positive customer experiences to negate its effects. And the companies that are at growth stage or those which have just started can suffer a lot. Offer your customers, the end-experiences they want with ReplyCX across all your messaging platforms. Sign-up for a free trial and deliver the happy results. Link- https://lnkd.in/eDjjAV3m #cx #whatsappmarketing #positiveexperience

Federal Executive Forum Customer Experience (CX) Strategies in Government Progress and Best Practices 2024: Learn how top government CX experts are profiling customer experience success and visions for the future The post Federal Executive Forum Customer Experience (CX) Strategies in Government Progress and Best Practices 2024 first appeared on Federal News Network. #FedearlNewsRadio #News

With #CX customer experience now more than ever the lifeblood of sustainable, profitable and successful brands, it’s more important than ever to understand what drives customer experience and how to improve it by gathering customer feedback – what is referred to as the #VoiceOfTheCustomer. The critical question for any brand owner is: how are you gathering this critical feedback? If your sole focus is on quantitative data in the form of metrics and measures, you could be missing out on the ‘contextual gold’ that lies in having real conversations with your customers. Read my latest blog on why conversations with customers are key to unearthing the real drivers behind your CX… https://lnkd.in/dskwfhZw #CX #VOC #ConversationsWithCustomers

Want to learn how Votacall delivers the best Customer Experience in the biz? Well you're in luck because we give our CX Blueprint for success in our latest webinar which is live on our website ready to be viewed! Hear from Erik Davis - Votacall's Support Manager + Customer Experience Liaison - on how we keep the a$$es in the seats! Link to the on-demand webinar is in the comments #cx #customerexperience #customersuccess

“What are the best ways to demonstrate a commitment to customer experience?” This is where I use a practice called "Closing The Loop" where in all entry points that we use to obtain customer feedback such as surveys and support channels, whenever a feedback is received and acted upon, that is communicated to the customer either individually or as a general public announcement. "Closing The Loop"! It does not matter how much customer feedback we take, if we do not "act" on them and "show" that we acted on them. What most organizations lack is on the latter. Most organization do "act" on the feedback but fails to effectively "show" to the customers that such was done. This enables the creation of customer loyalty as well and helps organizations reach the "golden standard" of CX. #customerexperience #CX #premiumbrandcustomerexperience

With #CX customer experience now more than ever the lifeblood of sustainable, profitable and successful brands, it’s more important than ever to understand what drives customer experience and how to improve it by gathering customer feedback – what is referred to as the #VoiceOfTheCustomer. The critical question for any brand owner is: how are you gathering this critical feedback? If your sole focus is on quantitative data in the form of metrics and measures, you could be missing out on the ‘contextual gold’ that lies in having real conversations with your customers. Read my latest blog on why conversations with customers are key to unearthing the real drivers behind your CX… https://lnkd.in/dSae2duB #CX #VOC #ConversationsWithCustomers

Is Your Competition Serving the Full Cake? Think your customer service is the only ingredient in a great customer experience? Think again! Customer experience is the entire journey your customer takes with your brand, from the moment they discover you to after they make a purchase. It's the sum of all their interactions – not just with customer service, but with every department in your business. A single bad experience with any department can leave a customer feeling like they're missing a slice of the cake. Maybe it's a confusing website, a slow delivery process, or an unintuitive product design. These all chip away at the overall satisfaction your customer feels. Here's how to ensure your customers get the full, delicious cake: 🔵 Foster communication and collaboration between departments. Everyone should understand how their role impacts the customer journey. 🔵 Focus on customer feedback: Actively listen to what your customers are saying and use their insights to improve every touchpoint. 🔵 Empower your employees: Equip your team to go the extra mile and resolve customer issues efficiently. By creating a unified CX culture, you won't just meet your customers' expectations, you'll exceed them, making them loyal brand advocates. Let's discuss how to ensure your customers are getting the full slice! #customerexperience #CX #customerservice