As Housekeeping Appreciation Week draws to a close, I’ll take a punt that 80% of GMs have not acknowledged their Head Housekeeper this week.🤬
I am connected with many Head Housekeepers in my professional network and I follow 100s of hotels. The posts I have seen this week celebrating the hard work of housekeeping teams have mostly come from other housekeepers.
This has led me to wonder if GMs are unaware of this important week.
🍂Once a year, at the end of the summer season, housekeeping takes a moment to reflect and pat themselves on the back.
Head Housekeepers evaluate the season, team performance, guest scores, relationships with other departments, budget adherence, and the level of support and appreciation from their GM.
Do not underestimate the importance of that last one!
This is also the time when HHKs decide whether they want to return for another season.
A small gesture of appreciation can have a significant impact and does not have to be expensive.
🍔It could be a meal for two in the restaurant.
🏩a complimentary night's stay in a partner hotel.
a spa treatment.
⛳a round of golf.
or a gift like flowers, chocolate, wine, whisky, or perfume - something you know your HHK would appreciate.
I look forward to my feed being flooded with smiling HHks tomorrow. 💐💐💐
If your HHK does decide to leave, feel free to contact me for their exit interview/handover plan.
If you have had a revolving door of HHKs I can help provide insights on how to retain their replacement.
#GM
#GMs
#Hotels
#Hotelsandresorts
#caravanparks
#tourism
#Housekeeping
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4wMe encanta