Today's customer has abundant choices and he/she is well informed about those choices. In the restaurant industry, aquiring a new customer is just the beginning of the customer engagement journey. You need to have exemplary data driven retention management platform to keep your customer visting week after week.
Did you know we have two million plus PizzaExpress Club members? With a strategy that pivots away from traditional ‘deep discounting’ mobile app models, the PizzaExpress Club instead delivers greater value through free rewards every time members dine. If you’re interested in learning more about our Club, including how this mindset broke conventional loyalty scheme norms, then click below to read our Digital & Loyalty Director Arslan Sharif's piece in Restaurant Magazine. https://lnkd.in/eyvrhuJt
Loyalty scheme... Good. More sophisticated reward system... Better. We do like our instant gratification, we humans!
Partnership Manager @ ThirstySprout - Hire Top-Tier AI, Fintech, E-commerce & Healthcare Technical Talent Quickly.
9moFor restaurants, if you gave your customer a top-notch food and experience on their frist 3rd visits, there is a higher chance of you getting a loyal customer and strong WOM