Avantive Solutions’ Post

A small issue within a set of #data could lead to a tainted customer experience, and subpar customer experiences lead to a failure in retention. To avoid having customers switch to another provider, insurers need to cover all the bases within their data and employee interactions. Learn about a real customer experience instance that reflects the importance of solid data and customer experience delivery:

Customer Experience (CX) encompasses all business efforts to prioritize and manage customer interactions. From an IT standpoint, this involves seamless order fulfillment across e-commerce and retail outlets, unified customer-channel communication, and a comprehensive view of the customer journey. However, IT often takes a backseat in CX projects, despite its potential to enhance system integration and user interface for optimal customer engagement.</div><div class="read-more"><a href="https://lnkd.in/gT_tpNQb" class="more-link">Continue reading</a>https://lnkd.in/ganYayvG

My take on the recent WSJ article on CX: Chatbots shouldn't be blamed for impacting customer experience. Technology for technology's sake done in silos does not work. An effective end-to-end customer experience design is key to getting it right. A blend of people, process, and technology when orchestrated with CX Design, backed by Data is key to getting it right. It's also not a one and done activity - requires effort to keep it relevant to the changing customer expectations and changing trends! Would love to hear others' perspective on this! #CXDesign #CX #CustomerExperience

Improving customer experience: 3 strategies to get ahead in 2024... #customerexperience #instoreexperience #retailmarkerting #retaildesign https://lnkd.in/gDM24k4z

A small issue within a set of #data could lead to a tainted #customerexperience, and subpar customer experiences lead to a failure in retention. Learn about a real customer experience instance that reflects the importance of solid data and customer experience delivery: #Acxiom

"What people say about us today is more impactful than what we say about ourselves." A new episode of Amazing Business Radio is out! We have David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer experience. “Ridiculously easy” is the new standard. The true competitive advantage lies in delivering a frictionless and convenient customer experience. Quality products and services are the minimum requirement for any business. However, what sets a company apart is how easy and convenient it makes the customer experience. Competing solely on quality is no longer enough. It’s crucial to focus on providing a seamless and hassle-free experience for the customers. Plus, Shep and David share their favorite tips from Ridiculously Easy to Do Business With, such as “be ridiculously easy to see,” “ridiculously easy to reach,” and more. Tune in! https://lnkd.in/g8cBjzDB #customerservice #customerexperience #CX #customerconvenience #ShepHyken

Customer experience (CX) refers to the overall interactions a customer has had with a brand right from the point of awareness to purchase to loyalty or churn. Customer is King. Businesses that prioritize CX understand that satisfied customers are more likely to return, spend more (58% more for a superior experience), and recommend the brand to others. This can lead to increased revenue and sustainable growth. Delighted to have completed this course by Moody's Analytics

A small issue within a set of data could lead to a tainted customer experience, and subpar customer experiences lead to a failure in retention. To avoid having customers switch to another provider, insurers need to cover all the bases within their data and employee interactions. Learn about a real customer experience instance that reflects the importance of solid data and customer experience delivery:

According to McKinsey, businesses prioritizing customer experience see revenue increases 📈 of up to 10-15% than those that don't. However, the customer landscape is dynamic, constantly evolving with new expectations and demands. Treating CX enhancement as an ongoing commitment rather than a one-time endeavor allows organizations to adapt to changing customer needs and preferences. By continuously refining and optimizing the customer journey, businesses can stay ahead of competitors, nurture customer satisfaction, and drive advocacy. Want to learn more about the best practices and frameworks to enhance CX? Read here: https://lnkd.in/dM6i82K6 #cxstrategy #customerjourney #customercentric #Quinnox #AccelerateSuccess

The Effortless Experience Summary Conquering the New Battleground for Customer Loyalty Matt Dixon , Nick Toman , & Rick DeLisi - a data-driven book reveals the key pillars of a low-effort customer experience that drives loyalty. It provides practical frameworks & templates for implementing an effortless #CX strategy https://lnkd.in/gaZKDi9q