Genesis Aka ’s Post

Want to stay ahead in sales? Focusing on customer experience (#CX) is key! It can boost revenue by 10-15%, and nearly half of customers are willing to pay more for great service. Check out how prioritizing CX can drive profits: https://hubs.li/Q02Lm4Rv0 #SalesStrategy #BusinessGrowth

Frustrating customer experiences are relatable, but they shouldn’t be. Want to trade in 'ugh'😒 for 'ahh'🤩 in your CX? Message us! #customerexperience #cx #customersatisfaction

In today’s competitive business landscape, customer experience (CX) is no longer a differentiator; it’s necessary. A positive CX can turn one-time buyers into loyal brand The post Is Your CX Driving Customers Away? appeared first on CXService360. https://lnkd.in/dzYzthdv Is Your CX Driving Customers Away?

In an era where time is as valuable as money, businesses face immense pressure to streamline operations and enhance customer interactions. Optimizing customer service is not just about reducing wait times but ensuring that every change brings measurable improvement. This focused approach ensures initiatives deliver real value, ultimately leading to higher productivity and better customer experiences. #CustomerService #CX #AcquireBPO 

Customer service journeys are complicated — they’re inefficient, costly and deliver poor customer experience (CX). Learn how to enable better self-service containment and improved CX in our live webinar: https://gtnr.it/3XtL8ya #GartnerCSS #CustomerService #CustomerExperience #Webinar

As customer expectations continue to rise, brands must keep up with the ever-changing landscape of customer experience. "Speed, as in delivery and response times, is an essential part of customer experience, and it will only increase as the companies and brands that get it right put pressure on all the others." As shared last week in part one of Customer Service and CX Predictions for 2024, your organization is being compared to your customers best customer service experiences - and delivering on customer expectations for fast delivery and response times is key. Check out Forbes' ten Customer Service and CX Predictions for 2024 part two for more #customerservice #CX #2024predictions https://lnkd.in/gSjPzUDB

Providing exceptional customer experiences has become a critical competitive advantage in this ever-changing business landscape.  As technology advances, the future of customer experience (CX) looks promising. Today’s customer demands smooth, personalized, and efficient customer service interactions at every touchpoint. How can businesses thrive in this era of heightened customer expectations? Share your thoughts below! 👇 #CXRevolution #CustomerExperience #PersonalizationMatters

As business competition races higher, delivering outstanding customer experiences is becoming essential. But how can businesses develop CX that drives deep customer loyalty? Download our infographic to learn the secrets to creating crazy loyal customers: #CX #CXStrategy https://hubs.ly/Q02mflsN0

As businesses move into 2024, customer experience (CX) is becoming a priority over low pricing strategies. Customers are showing a willingness to pay more for exceptional experiences, leading many subscription-based businesses to focus on offering enhanced and gratifying CX. This shift indicates a growing trend where creating effective CX strategies is becoming more important than simply competing on price. #CustomerExperience #BusinessStrategy #SubscriptionModel #PricingStrategy #CXFocus #ValueOverPrice #MarketTrends

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Providing a better customer experience takes into consideration the entire customer journey and every customer touch-point. It identifies new customers through awareness, consideration, and purchase, aims to retain customers, and drives word-of-mouth through the post-purchase phase. #customerexperience