B&B HOTELS Italia’s Post

In un settore fatto di persone che lavorano insieme per offrire un’esperienza, la definizione di cliente e fornitore è un concetto che non ci appartiene più. #ospitalità  #serviziospitalità   #serviziperhotel #servizioutsourcing #housekeeping  #outsourcing  #hospitality  #bestsourcing #hotelpartner

Calling all #hotels, #spas and #HotelandSpa #suppliers ! Ready to join the movement towards sustainable wellness and future-proof your business? Now's your chance! Register for a consultation and join Sustainable Wellness and FuturePlus today! In an era where wellness and sustainability are more important than ever, being part of a community that prioritises these values is not just advantageous – it's essential for long-term success. Sustainable Wellness and FuturePlus is paving the way for a brighter, greener future in the hospitality industry, and we want YOU to be a part of it. Why join Sustainable Wellness and FuturePlus? 1. Network with Like-Minded Professionals: Connect with other hotel spas and suppliers who share your passion for sustainability and wellness. Share insights, collaborate on projects, and learn from each other's experiences. 2. Access to Resources and Support: Gain access to a wealth of resources, tools, and best practices to help you implement sustainable initiatives in your business. Our team of experts is here to support you every step of the way. 3. Be part of a growing network: Stand aside your competitors and peers aligning your business with values that matter to today's consumers. Being part of Sustainable Wellness and FuturePlus demonstrates your commitment to sustainability and stands you next to your competitors as equals with a common goal. 4. Education and Training: Stay ahead of the curve with exclusive workshops, webinars, and training sessions focused on sustainable practices, wellness trends, and business innovation. 5. Collective Impact: By joining forces with other industry leaders, you'll have a greater impact on driving positive change in the hospitality sector and beyond. Don't miss out on this opportunity to be part of a community that's shaping the future of wellness and sustainability in the hospitality industry. Register for a consultation today and take the first step towards a brighter, more sustainable future for your business and our planet! Make your appointment here if you are a Spa and Wellness business, Hotel or Supplier https://lnkd.in/ebC3WHHn #SustainableWellness #FuturePlus #HospitalityIndustry #Sustainability #WellnessCommunity #JoinUs #RegisterNow

 ☕ Il tuo staff può gestire le richieste degli ospiti nel tempo di un caffè! 🛎️Riduci i tempi di risposta 🛎️Soddisfa i tuoi ospiti 🛎️Ottimizza il lavoro del tuo staff Guarda il video e scopri come Tab Concierge rende tutto più semplice e veloce 👇 #tabconcierge #staff #reception #guestexperience #roomdirectory

Why do many hoteliers struggle with their wellness offering? It's a mindset problem. They fall victim of one or more of the three common fallacies around wellness in hospitality: 📌 False Perceptions → Leads hoteliers to believe that wellness is not lucrative → so they don't fully explore the option. 📌 False Economies → Leads hoteliers to stretch their resources too thinly → mistakenly thinking they're saving money 📌 False Profits → Leads hoteliers to think they're making more profits → in reality, the gain in short-term profits comes at the cost long-term growth These common fallacies have led traditional hoteliers down unhelpful paths: → underinvesting in their wellness offering → treating wellness as an amenity → using their wellness offering a compensation tool However, the forward-thinking and innovative hoteliers view the same wellness offering in a different light. Here are some of beliefs these forward-thinking hoteliers have around wellness: → ‘It’s why our guests come to us.’ → ‘My sales team don’t sell the hotel in bits and pieces; they sell the entire hotel.’ → ‘I’d rather fix the problem than com- pensate angry guests.’ 📌 The end result? They have highly profitable wellness offerings. They understand that wellness generates not only direct revenue, but also substantial indirect revenue through higher: → occupancy → average rates → average spend → length of stay → .... Question: 👉🏼 Have you ever fallen victim to any of the above common fallacies? #wellness #wellnessinhospitality #hotels ____ Want to learn how to avoid falling victim to the above 3 common fallacies? Get unlimited access to my first viritual wellness summit: Wellness in Hospitality Spotlight: From Insignificant to Prominent. ↓ Join 4,900+ views ↓ Link in the comments ___

🌟 Revolutionising Wellness Travel! 🌟 Have you noticed how luxury hotels are transforming into wellness havens? 🏨✨ This exciting trend is bridging the gap between hospitality and healthcare, offering guests not just a stay, but a holistic health experience. Take the Four Seasons Hotel Westlake Village, for example. They’ve partnered with CURE Medical to offer advanced medical services, from executive physicals to brain mapping and sleep studies. This collaboration provides a seamless blend of luxury and comprehensive healthcare services, setting a new standard in wellness travel. Meanwhile, destinations like Sofitel Dubai The Palm and The Londoner are introducing sleep-focused amenities and personalised health consultations, ensuring guests can rejuvenate both physically and mentally during their stay. At Sirona, we champion the integration of preventive medicine into everyday life. These innovative hotel partnerships align perfectly with our mission to promote longevity and holistic health. Here’s why this trend is so transformative: 1. Convenience: Access top-notch medical and wellness services without leaving your hotel. 2. Personalised Care: Tailored health programs designed to meet individual needs. 3. Holistic Approach: Combining luxury with health for a comprehensive wellness journey. 💬 What do you think about these wellness-focused hotel services? Have you experienced them? Share your thoughts below, and check the links in the comments!👇 #Longevity #WellnessTravel #PreventiveMedicine #HealthCare #Hospitality #Innovation #SironaWellness

Il costo di un fornitore è solo un numero sul preventivo, mentre il valore di una relazione in outsourcing è determinato dall’esperienza di servizi e soggiorno del cliente in hotel. #ospitalità #servizioutsourcing #housekeeping #hotelpartner #bestsourcing

Today, Kristie Goshow shows us how to stay connected with cultural trends that matter. Listen now: https://lnkd.in/gn8vxTyw A few takeaways... 1) Embrace "Futurology": Invest time in understanding and forecasting long-term trends, looking 15-20 years into the future, to build resilience and prepare your hospitality business for upcoming changes. 2) Stay Connected to Cultural Trends: Regularly observe and research cultural shifts, such as the increasing importance of wellness and mental health, to ensure your offerings remain relevant. 3) Innovate Beyond Traditional Services: Recognize that traditional hospitality wellness offerings like massages and facials may be enough in the future. Consider how you can support holistic wellness and cater to the evolving needs of your guests. 4) Explore Technology for Guest Well-being: Devices and apps may help guests track their health and wellness during their stay, ensuring your environment supports their well-being. 5) Address Loneliness and Social Needs: Create spaces and opportunities for guests to connect with others, similar to the "green basket" concept in grocery stores that was mentioned, to combat loneliness and enhance their experience. 6) Consider Cross-Industry Inspiration: Look to other industries, such as healthcare, for innovative ideas that can be adapted to hospitality, recognizing the similarities in how service is provided. 7) Explore Partnerships with Healthcare: Imagine future scenarios where hospitality services could be integrated with healthcare, such as offering recovery and respite stays covered by medical insurance. 8) Adapt to Demographic Shifts: Pay attention to how younger generations prioritize wellness and make decisions based on health-conscious behaviors, and adjust your services to meet these expectations. 9) Think Systemically: Understand how different trends, signals, and platforms intersect and evolve, and consider how your hospitality business fits into the bigger picture to identify new opportunities. 10) Stay Agile and Open to Change: Be willing to adapt your business model and services to meet emerging needs and expectations, recognizing that the ability to pivot quickly can be a significant competitive advantage. If you want to be relevant and stay relevant, this is an episode you won't want to miss: Listen to Kristie talk more about all of this today on the Hospitality Daily Podcast on Spotify or Apple Podcasts -- If you enjoyed this... 1) Leave a comment below on what stood out to you from this 2) Share this with your network 3) Follow Hospitality Daily here on LinkedIn so you don't miss more stories like this Thanks! - Josiah

[Customar Care] [Hotel] Un'esperienza memorabile non si limita al comfort della camera o alla bellezza del panorama. Nel settore alberghiero, un customer care eccellente è l'ingrediente segreto per conquistare il cuore degli ospiti e fidelizzarli. Perché è così importante? I clienti soddisfatti diventano ospiti, tornano e portano nuovi clienti.  Un ospite che si è sentito coccolato e valorizzato non solo tornerà a soggiornare nel vostro hotel, ma ne parlerà bene ad amici, parenti e colleghi, diventando un vero e proprio ambasciatore del vostro brand. Un buon customer care può trasformare un problema in un'opportunità.  Se un ospite ha un problema durante il suo soggiorno, un customer care efficiente e proattivo può risolvere la situazione in modo rapido e soddisfacente, trasformando un'esperienza negativa in un'occasione per dimostrare la vostra attenzione e il vostro impegno. Il customer care è un investimento, non un costo. È importante comprendere che il customer care non è un costo superfluo, ma un investimento che ripaga nel tempo in termini di fidelizzazione, aumento del fatturato e rafforzamento della brand reputation. Come si crea un customer care eccellente? Formazione del personale.  Il personale dell'hotel, dalla reception al ristorante, deve essere formato per interagire con gli ospiti in modo professionale, cordiale e empatico. Comunicazione efficace.  Ascoltare le esigenze degli ospiti, rispondere alle loro domande e richieste in modo tempestivo e trasparente è fondamentale per creare un rapporto di fiducia. Il massimo del top è arrivare ad anticipare le esigenze e i bisogni dell'ospite. Personalizzazione.  Offrire un servizio personalizzato, che tenga conto delle esigenze e dei desideri di ogni singolo ospite, fa la differenza e crea un'esperienza memorabile. Risoluzione dei problemi.  In caso di problemi, è fondamentale intervenire tempestivamente e con efficacia per trovare una soluzione che soddisfi l'ospite. Canali di comunicazione multipli.  Offrire agli ospiti la possibilità di comunicare con l'hotel attraverso diversi canali, come telefono, email, chat e social media, facilita l'interazione e la risoluzione di eventuali problemi. In un settore competitivo come quello alberghiero, un customer care eccellente può fare la differenza. Investire in questo servizio significa costruire relazioni durature con i clienti, aumentare la fidelizzazione e rafforzare il successo del vostro hotel. Il tuo hotel investe in questo ambito? Viene fatta la giusta formazione? #customercare #hospitality #fidelizzazione #brandreputation #turismo #reception

Secondo un sondaggio di GBTA | Global Business Travel Association, il 54% dei dirigenti alberghieri in località remote ha segnalato difficoltà a trovare fornitori sufficientemente diversificati per soddisfare le proprie esigenze di approvvigionamento. Costi di approvvigionamento più elevati, catene di approvvigionamento complicate, trasporti inaffidabili e infrastrutture tecnologiche inadeguate si aggiungono alla sfida, rendendo difficile mantenere le operazioni senza intoppi. Il software Procure-to-Pay (P2P) per l'ospitalità può fungere da alleato fondamentale, offrendo una soluzione integrata che comprende tutto, dalla gestione dei fornitori all'elaborazione delle transazioni e al monitoraggio della conformità. Leggi l'articolo completo sul nostro blog per scoprire come possiamo aiutarti a gestire le complessità dell'approvvigionamento alberghiero, sia che tu stia operando in una città vivace o in una località più remota: ➡️ https://lnkd.in/ecndjTzv #FutureLog #procuretopay #hoteltechnology #hospitalitytechnology GBTA | Italy

🎧 Listen in on an enlightening discussion on the future of wellness and travel in 2024. In this episode from All Things Fitness and Wellness, host Krissy Vann and Emlyn Brown, Accor's Global Senior Vice-President of Wellbeing Strategy, Design, and Development sat down to discuss the transformative shifts reshaping the health and hospitality sectors. Emlyn brought his expertise to the forefront as the conversation dove into the key trends driving innovation in corporate wellness travel. This included active nutrition and the cuisine Accor is pioneering to advance sustainability in corporate hospitality. Additionally, mindfulness enhanced by technology, and the innovations we are leveraging to encourage balanced practices for corporate guests to relax during their travels. Also discussed is social wellbeing, aging well, optimizing sleep and athlete-inspired wellness. These trends are fundamental changes in the corporate hospitality landscape. To learn more, listen to the podcast here: https://lnkd.in/efRPVJNg #Accor #Hospitality #Wellness