Cordial’s Post

USING BCG? DON’T GET LEFT BEHIND IN THE AI REVOLUTION. Boston Consulting Group (BCG) has been a powerhouse in strategy and innovation, but in today’s fast-paced world, traditional methods aren’t enough. AI isn’t just the future; it’s the present. Our latest blog dives deep into how AI is transforming customer engagement at BCG, pushing the boundaries of what’s possible in consulting. We’re talking about more than just buzzwords—this is about leveraging cutting-edge technology to deliver unmatched value, streamline operations, and stay ahead of the competition. If you’re serious about maximizing your impact and keeping BCG at the forefront, you need to read this. 👉 Ready to revolutionize your consulting game? Read the blog to find out how! #sales #AI #consulting #innovation #BCG

🚀 Attention Sales and RevOps Leaders! Explore how AI is reshaping sales with our latest article. Discover how Gyaan's innovative AI solutions revolutionize lead prioritization, personalized engagement, and forecasting accuracy for sales teams worldwide. 🔗 Read now: https://lnkd.in/gdRYq5Ux Don't miss out on unlocking the future of sales success. Dive in and join the conversation! #AIinSales #Gyaan #SalesLeadership

Nic is an old friend and he's exactly right about using AI in Customer Success. AI helps you succeed when it's used to enhance the capabilities of the humans in your company. I'd love to give you a demo of what we've been able to accomplish in the last year in this area. Drop me a message, and let's see how AI can supercharge your workforce! #slalom

Loyalty programs are ripe with opportunity for AI applications, but success hinges on the right strategy. CMOs can unlock this potential by focusing on business outcomes, knowing what's achievable for their organization, and encouraging cross-functional collaboration. Learn about the strategies to improve the loyalty program experience.

The hot take on this is that the emerging trend towards embracing AI in the service sector is hardly unexpected. The media buzz and excitement about AI's potential to 'revolutionize' service delivery, enhance customer satisfaction, and reduce the labor costs involved, it's not surprising to see some organizational leaders who are skeptical or cautious about the cost and rapid pace required for implementing this strategy. It's important to recognize that deploying effective self-service systems is not a straightforward task for most products. It demands considerable time and effort to ensure that the customer journey is streamlined, minimally frustrating, and maximizes satisfaction. :)

🚨 AI is About to Replace Customer Success Managers – Here's the Truth 🚨 In the age of AI and automation, many argue that machines will soon take over human roles, including Customer Success Managers (CSMs). But here’s my bold statement: AI can NEVER replace a CSM. And here’s why: Empathy and Emotional Intelligence: AI can analyze data, but it can’t genuinely understand customer emotions, fears, or motivations. CSMs build trust and relationships through empathy—something no algorithm can replicate. Complex Problem-Solving: Customers are unique, and so are their challenges. CSMs navigate complex situations, think critically, and devise tailored solutions. Can AI handle nuanced human interactions? I don’t think so. Strategic Insight: A great CSM doesn't just react—they proactively strategize to drive customer success. They foresee potential issues, anticipate needs, and craft personalized success plans. AI might predict trends, but can it create and execute a strategic vision? Doubtful. Human Connection: Let’s face it—people prefer talking to people. When stakes are high, customers want assurance from a real person who understands their journey. Can AI offer that sense of partnership and dedication? Absolutely not. Cultural Sensitivity: Global businesses thrive on understanding diverse cultures and communication nuances. CSMs navigate these intricacies with finesse. AI, with its one-size-fits-all approach, falls short in this realm. Sure, AI can assist with data analysis and routine tasks, but replacing the human element of customer success? That’s a stretch. The essence of a CSM lies in their ability to connect, understand, and adapt—qualities that remain distinctly human. What do you think? Can AI truly replace the multifaceted role of a Customer Success Manager? Or is the human touch irreplaceable in ensuring customer success? Let’s discuss! 🤓 Dave Houghton Pernille S. Christensen Angelica Brodin Alexandra Drottler #CustomerSuccess #AI #HumanTouch #Empathy #StrategicThinking

Here’s a conversation I had with a VP of Customer Success this morning: Me: “AI?” VP: “For the love of god, please don't say it. I can’t hear that word one more time” Look, I get it. AI is as hyped as “The Cloud” was in the early 2000s. Everyone’s heard it, everyone’s used it, and everyone’s simultaneously amazed and underwhelmed by the capabilities. And for Customer Success, nothing beats a human being talking to another human being. So CS leaders are naturally worried about losing the “human” element as they figure out how to eke out 1% more NRR from a CS team that is already understaffed and underappreciated. But CS leaders who EMBRACE the change get that this isn’t about removing humans, it’s about enhancing their time. CSMs, tell me you don’t want this: - Hyper-Personalized Experiences: AI analyzing your customer data to deliver tailored recommendations, content, and support, and making every interaction feel like it was designed just for them. - Proactive Issue Resolution: AI identifying potential issues before they escalate, letting you PROACTIVELY reach out and offer solutions. No more “waiting to hear the issue” from your client. - Data-Driven Insights: Tired of guessing whether or not your customer is churning? Reading into every hesitation, every missed call, every abbreviated email? AI can uncover hidden patterns and trends in your customer data, so you can see the issue in a dashboard rather than a magic 8 ball. CS Leaders, if you're not already using AI to enhance your Customer Success practice, now's the time to start exploring the possibilities. Trust me, your CSMs and your customers (and your bottom line) will thank you. #customersuccess #AI #customerjourney #customeronboarding

This legit is mind-blowing as a sales leader.🤯 I use it everyday now. Imagine having all call recordings, emails, CRM notes for your deals - all summarized in a way to glance at the key details - so you can focus on moving them forward. Here are some of my go-to prompts: "Catch me up on this deal" "Run a MEDDPICC review and identify gaps to focus on" "What are next best steps to progress this deal" "What does the paper process look like" "What are potential roadblocks or risks that may derail this deal" Just the tip of the iceberg my friends...

𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗦𝗮𝗹𝗲𝘀 𝗧𝗲𝗮𝗺𝘀 𝘄𝗶𝘁𝗵 𝗔𝗜: 𝗔 𝗚𝗮𝗺𝗲-𝗖𝗵𝗮𝗻𝗴𝗲𝗿 𝗳𝗼𝗿 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿𝘀 𝗼𝗳 𝗦𝗮𝗹𝗲𝘀 📈 In the dynamic world of sales, time is invaluable. Directors of Sales continuously seek ways to boost team productivity and effectiveness. Artificial Intelligence (AI) provides a powerful solution, handling the plethora of administrative tasks that burden sales professionals and transforming the sales process. 𝟭. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗻𝗴 𝗥𝗼𝘂𝘁𝗶𝗻𝗲 𝗧𝗮𝘀𝗸𝘀 📊: AI excels in taking over repetitive tasks like data entry, scheduling meetings, and managing emails. This automation allows sales teams to focus on what truly matters—engaging with clients and nurturing leads that contribute directly to closing deals. 𝟮. 𝗘𝗻𝗵𝗮𝗻𝗰𝗶𝗻𝗴 𝗟𝗲𝗮𝗱 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 🔍: AI-driven tools analyze extensive data to identify and prioritize high-potential leads. This capability enables sales teams to concentrate their efforts on engaging the most promising prospects, thereby boosting efficiency and success rates. 𝟯. 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 🎯: AI enhances customer interactions by personalizing communication based on individual data. This approach not only improves the customer experience but also increases sales chances by delivering highly relevant messages. 𝟰. 𝗙𝗼𝗿𝗲𝗰𝗮𝘀𝘁𝗶𝗻𝗴 𝗦𝗮𝗹𝗲𝘀 𝗧𝗿𝗲𝗻𝗱𝘀 📈: AI equips sales directors with the ability to predict future market dynamics and sales trends. This foresight allows for informed strategic planning, keeping the sales team proactive and ahead of market shifts. 𝟱. 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 🤖: AI also plays a pivotal role in training new sales reps by analyzing performance and providing real-time feedback. This accelerates the effective scaling of sales practices across the team and shortens the productivity ramp-up time for new reps. Integrating AI in sales operations offers significant competitive advantages. It not only enhances team efficiency but also opens up opportunities for improved sales outcomes. AI is setting a new standard in sales leadership by freeing up valuable time and equipping sales directors with sophisticated tools for analysis and engagement. #𝗦𝗮𝗹𝗲𝘀𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 #𝗔𝗿𝘁𝗶𝗳𝗶𝗰𝗶𝗮𝗹𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 #𝗗𝗶𝗴𝗶𝘁𝗮𝗹𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 #𝗦𝗮𝗹𝗲𝘀𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 #𝗔𝗜𝗧𝗼𝗼𝗹𝘀

Loyalty programs are ripe with opportunity for AI applications, but success hinges on the right strategy. CMOs can unlock this potential by focusing on business outcomes, knowing what's achievable for their organization, and encouraging cross-functional collaboration. Learn about the strategies to improve the loyalty program experience.