Berkley One (a Berkley Company)’s Post

🌟Recognizing objections isn't just about responding on the spot; it's about integrating them into your process AND messaging for seamless communication and understanding. Clients tend to have the same core objections each time and by now, you know what they are! Make sure you and your staff are prepared to handle them before your PNC enters the room. #ScaLawble #Lawyerlife #Legalinsight https://lnkd.in/dgAU_97X

In the words of a satisfied client:

In the words of a satisfied client:

The customer's always right... about needing a human touch! Let's explore the importance of heartfelt connections in business, especially during times of disillusionment. #HeartfeltBusiness #CustomerConnection https://oal.lu/1NaYk

The growing trend of increased customer hostility has meant that the ability to effectively resolve conflicts has become an essential skill. We are proud to launch the 'WorldHost Dealing with Conflict' training, equipping employees with the strategies to handle anger, abuse and conflict, and de-escalate situations. Read more: https://ow.ly/vkGr50QKFXS #customerservice #workplacetraining #conflictresolution

Are your customer facing teams prepared to handle distressing and suicidal customer conversations? Our Managing Suicidal Customer Conversations course covers: ✅ Understanding suicide ✅ Risk Factors and indicators ✅ Responding empathetically ✅ Responding in an emergency ✅ The importance of signposting ✅ Looking after yourself 🗣️ "Whilst the topic is difficult, I found the course very engaging and the soft skills taught will definitely help in my role. In my opinion Helen was the perfect person to deliver this content." Join our next course on Wednesday 31st January 2024 by clicking below 👇 https://lnkd.in/eeP3A_3x #SuicidePrevention #EmpathyInAction #TrainingThatMatters #CustomerSupport #CustomerServiceTraining #CrisisIntervention #PositiveCustomerExperiences #MentalHealthMatters

An unfortunate situation with an unhappy customer over the weekend got me thinking about people pleasing. While it's natural to want everyone to be satisfied with our products or services, sometimes it's just not possible. However, what we can control is our response and commitment to resolve issues swiftly and effectively. It's a reminder that in business, as in life, prioritizing genuine care and proactive solutions over simply trying to please everyone is key to building lasting relationships and maintaining trust. #CustomerService #ProblemSolving #BusinessMindset

When you must share bad news, communicate it quickly. Uninformed customers who know or feel something is wrong could become frustrated. Sharing information may not solve the problem, but it gives the customer a sense of control, simply because they have knowledge of what’s happening. Be quick and be honest. Like pulling off the Band-Aid, bad news may hurt for a moment, but your customers (and employees) will appreciate you more. Read more: https://lnkd.in/gG-zzfjX #customerservice #customerexperience #customercommunication #ShepHyken

If this is you today, your customers are collectively telling you something. Enquiries are always going to be part of supporting customers, but if the volumes are high, ask yourself: - Did we provide enough information to help the customer? - Were there any surprises that you could have warned them about? - Could you have laid out the charges in a more transparent way? While no-one likes an increase, it’s particularly frustrating for customers when the information available to them is not to a good standard. Much of the mistrust between RPs and customers is associated with a lack of transparency, making the same mistakes, and feeling ‘done to’. Every enquiry is a learning opportunity for your team and your organisation, and information that will make everyone happier if you understand and action it. Don't waste the opportunity to hear what your customers are telling you. #ServiceCharges #SocialHousing #CustomerExperience #FailureDemand

Worried your questions will go unanswered? Not at Occams Advisory! Watch our Deputy CEO David King, explain our commitment to 24/7 client support. We believe in clear communication and fast response times, no matter the time of day. Key points from the video: 1. Always approachable: Reach out by phone, email, or through our support team. 2. 24/7 coverage: Someone is always available to answer your questions. 3. Never feel abandoned: We take your concerns seriously and prioritize prompt responses. 4. Immediate answers: Aiming for immediate responses, within a couple of hours at most after hours. Learn more about us here: https://bit.ly/3LOq5Qw Have a question? Don't hesitate! We're here to help. #clientfirst #247support #financialplanning #peaceofmind P.S. Share this video with someone who could benefit from our responsive approach!