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#hiring CRM & Customer Success Manager, North America, New York City, United States, fulltime #jobs #jobseekers #careers #NewYorkCityjobs #NewYorkjobs #ITCommunications Apply: https://lnkd.in/gJwVb_qa Job Description The CRM & Customer Success Manager will support the North American business by enhancing and optimizing the relationship between Givenchy Beauty and its customers. This role will focus on analyzing, managing, and growing Givenchy Beauty's customer experience for our owned ecommerce, but also supporting the overall client journey for North America. CRM Strategy & Development Develop Givenchy Beauty's CRM strategy and annual action plan to support business needs with clear goals and measurements, for both US and Canada. Define consumer journeys based on segmentations and client behaviors to identify touchpoints for improved engagement Identify, explore, and manage partnerships/opportunities to expand customer database to acquire new clients Build & execute strategies to grow Givenchy Beauty CRM database to maximum volume, focusing on quality of data, with focus on conversion and customer retention to grow business Plan, forecast, and track all CRM POSM/tools to support initiatives and drive engagement. Collaborate with cross-functional teams to integrate CRM initiatives into overall omni-business plans. Design and execute integration of CRM data in offline channels for Canada, rolling into current CRM programs Educate internal teams on CRM tools to broadcast knowledge and build consumer centricity throughout omnichannel teams Loyalty Program Management Lead the end-to-end implementation of the new Givenchy Beauty Loyalty Program rollout, collaborating with local & HQ partners to ensure the successful deployment of all program components. Develop and execute comprehensive loyalty program strategies to drive customer loyalty, retention, and brand advocacy. Build & implement communication plans to promote the loyalty program, and identify opportunities for program improvement and optimization based on data-driven analysis. Own Day-to-day program monitoring & maintenance, while continuously incorporating mid and long-term strategies to drive sustainable growth and achieve business objectives. Database, Customer Segmentation & Analysis Define customer segments based on demographics, behavior, and preferences Develop & manage reporting based on consumer profiles & shopping patterns, and implement strategies to enhance the customer experience at every stage of the journey. Analyze data to measure the effectiveness of CRM channels, and provide actionable insights to drive continuous improvement and customer lifetime-value Consolidate & analyze wholesale partner data where applicable to better define customer segments & unify the client experience Feed performance media, site merch teams, product owners with key insights to ensure mos

#hiring Business Liaison - Merchandising, New York City, United States, fulltime #jobs #jobseekers #careers #NewYorkCityjobs #NewYorkjobs #ConsultingCorporateStrategy Apply: https://lnkd.in/gCShdVpc Cognizant is a large IT consulting firm that uses modern technologies to transform business processes from the ground up. We are seeking a well-rounded Merchandising Business Liaison with a proven track record in retail operations. They must be skilled at collaborating with cross-functional teams, particularly site merchandising, marketing, and digital support, to ensure seamless project delivery. Additionally, they will need strong leadership skills, capable of managing and mentoring a team while maintaining a focus on achieving strategic objectives. This role is fully onsite in New York. Role Responsibilities Cultivate and maintain strong relationships with vendors to ensure a reliable and efficient supply chain. Negotiate favorable terms and agreements to optimize pricing, delivery schedules, and overall teamwork. Supervise and optimize operations related to digital content, promotions, and pricing. Stay ahead of industry trends and competitor activities to provide insights for merchandising decision-making. Recommend adjustments to product offerings based on market demands and customer preferences. Serve as a liaison between merchandising teams, vendors, and other internal partners. Ensure clear and timely communication of product specifications, pricing changes, and any relevant updates. Apply data analytics tools to assess product performance, sales trends, and overall merchandising effectiveness. Generate regular reports and present findings to support data-driven decision-making. Collaborate with other teams, including marketing, sales, and product development, to align merchandising strategies with overall business objectives. Contribute to the development and execution of merchandising plans. Address and resolve any issues or challenges related to vendors, product quality, or supply chain disruptions. Implement proactive measures to anticipate and mitigate potential challenges. Ensure vendor compliance with quality standards, ethical practices, and regulatory requirements. Conduct regular quality assessments and implement corrective actions when necessary. Collaborate with finance teams to manage budgets related to merchandising activities. Identify cost-saving opportunities and implement strategies to improve ROI. Identify opportunities for process improvement within the merchandising function. Proactively seek feedback from stakeholders and implement enhancements to optimize efficiency and effectiveness. Project Ownership: Take charge of the end-to-end project delivery lifecycle, ensuring the timely and accurate release of digital content, promotions, and pricing in both preview and production environments. Team Leadership: Lead and mentor a team of operations

DVA is not associated with this job posting Growth & CRM Marketing Manager, VaynerCommerce USA https://lnkd.in/ghsTWZ9e What You Will Do: You’ll be responsible for developing and implementing email/SMS marketing programs to help our clients scale their business as well as support other holistic growth initiatives. You’ll develop email, and SMS communications for promotional, life-cycle, and transactional emails and work with the Growth team members to implement best practices in marketing communications and data. Responsibilities: Responsibilities will vary depending on the accounts to which this role is staffed, but will typically include: Retention Channels (Email / SMS / Direct Mail) Partner with growth lead and creative team to brief, build, and optimize highly relevant, targeted, and personalized email marketing programs at scale, including behavioral triggers, lifecycle series, sales promotions, customer engagement, retention, and transactional emails. Report on retention performance during client meetings with a focus on optimizations and strategies envisioned and deployed Help to set up A/B tests, methodologies, hypotheses, and more. Send campaign previews to stakeholders/clients and update campaigns with appropriate feedback. Manage day-to-day maintenance of automated flows. Optimize for user segmentation and content personalization by identifying user attributes, behavior, and preferences. #interview #wearehiring #jobvacancy #applytoday #newjob #opportunity #jobhiring #jobposting #workfromhome #werehiring #cfbr #education #sales #recruitmentagency #customerservice #jobopp #jobfair #jobhunting #recruiters #jobopenings #staffingagency #careerchange #bhfyp #employmentopportunities #motivation #entrepreneur #careeropportunities #dreamjob #marketing #helpwanted

6 months ago we signed a client who was struggling to profitably scale their D2C brand. Before working with us: - They were averaging around $40,000 in email-attributed revenue - They were achieving an average of 2.1 ROAS - They were stuck for ideas & couldn't find ways to scale - Their top & bottom of funnel strategies were not aligned as they were working with different agencies for each stage In the first 90 days of working with them: - They were averaging around a 4.8 ROAS across all paid media channels - They were achieving over $100,000 in email-attributed revenue - The morale in the office had been boosted and work became enjoyable again (their words not mine) - They were able to begin the hiring process for a new Marketing Director and expand their team Are you a Health & Wellness eCommerce brand and want to find out how we were able to help them achieve this? Send me a DM today and I'll send over the info! #emailmarketing #ecommercestore #ecommerce #retention #digitalmarketingagency

Jobseekers, we are in need of Marketing Manager and Marketing Assistants! Job description Sales Coordinate with the sales team for product and promotion highlights monthly as well as to be updated with the best sellers and problematic items. Conduct periodic online store visits to gather information and check brand performance, especially versus competition. He/she must be able to thresh out any problems the store may be encountering in terms of layout placements, promotions, etc. He/she must be able to make the necessary recommendations in order to improve the business. Market Share Must know the market share of the brand at any given time. In order to determine brand shares, he/she should be able to gather information from sources such as account comments and reports, research surveys, and the like. Provide recommendations on how to defend market share and continue to monitor all competitive programs and activities. Advertising Assists the brand in creating brand positioning by planning and executing initiatives to reach the target audience through appropriate channels (social media, etc.) Assists the brand in monitoring expenses on a monthly basis to be able to efficiently monitor the brand’s expenditure. Activations and Promotions Assists in formulating, overseeing, and evaluating all types of activations and promotions (online stores). Coordinate with the person concerned to ensure that all details pertinent to the activations and promotions are properly implemented. Digital / Online Platforms (Social Media) Creates a monthly social media calendar with complete details (peg, product highlight, caption, etc) Schedules and posts content on all social media platforms Generates analysis or insights on all social media platforms on a monthly basis Must know the trends and hypes on all social media platforms and applies to the brands if applicable Researches and updates the brand on the new features or programs of social media platforms Yearly Marketing Plan – in strict coordination with Brand Manager and Sales Manager Weekly Marketing Report - pending projects/activities with the corresponding status Evaluation Report – post a report of each activation/activity

Position: E-Commerce Manager/Digital Marketing Manager Exp: Min 4 and above Qualification: Any Graduate The role of an E-Commerce Manager is crucial in driving the company's online sales growth, ensuring a positive customer experience, and staying ahead in the competitive e-commerce landscape. To fulfil the requirement, we are looking for a passionate candidate with 4-10 years of E-commerce experience a strong analytical skills. The candidate will be responsible for managing the marketplace e-commerce portfolio. Responsibilities: 1. Strategy Development: Develop comprehensive digital marketing strategies that align with our business goals, including brand awareness, lead generation, and customer retention. 2. Campaign Management: Plan, execute, and optimize digital marketing campaigns across various channels such as social media, search engines, email, and display advertising. 3. Team Leadership: Lead and mentor a team of digital marketing specialists, providing guidance, support, and feedback to ensure high performance and professional development. 4. Content Creation: Oversee the creation of engaging and relevant content for our digital channels, including website, blog, social media, and email marketing, to attract and retain customers. 5. SEO and SEM: Manage search engine optimization (SEO) and search engine marketing (SEM) efforts to improve our website's visibility and drive organic and paid traffic. 6. Analytics and Reporting: Monitor, analyze, and report on key performance metrics to track the effectiveness of digital marketing campaigns and identify areas for improvement. 7. Collaboration: Collaborate with cross-functional teams, including product development, sales, and customer service, to ensure alignment and integration of marketing efforts. 8. Budget Management: Develop and manage the digital marketing budget, allocating resources effectively to maximize ROI and achieve business objectives. Qualifications: 1. Strong leadership skills with the ability to inspire and motivate a team. 2. In-depth knowledge of digital marketing channels, tools, and techniques, including SEO, SEM, social media, email marketing, and content marketing. 3. Analytical mindset with proficiency in using data-driven insights to optimize marketing campaigns and drive business results. 4. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization. 5. Experience in the healthcare or wellness industry is preferred, particularly with herbal or Ayurveda products. Please share your resume at hrbp@ehs25.com Feel free to tag anyone who might be a great fit for this role or share this post to spread the word! #hiring #immediatehiring #jobs #growth #career #immediatejoiners #delhincrjobs #noida #ghaziabad #jobopenings #marketing #digital #ecommerce #jobseekers #jobopeneings

#hiring Senior Program Launch Director, Chicago, United States, fulltime #jobs #jobseekers #careers #Chicagojobs #Illinoisjobs #SalesMarketing Apply: https://lnkd.in/g88EQE_d 1240 North Avenue, West Chicago, IL, 60185, USA Looking for an expert ready for a large-scale transformation of large CRM client. This role will play a key part in their transition from multiple communication streams to a more customer centric communication strategy touching creative, measurement, technology, and many other aspects of the omnichannel marketing mix. Deep understanding of CRM, technology and automotive are required.50% Operational Excellence Tech and Account CoordinationCoordination between multiple Technology, Account, analytics, and creative teams during the launch and roll out of a "customer first" enterprise-wide CRM program in the automotive industry. This role will collaborate and keep all teams on-track in this large-scale program that will likely scale 3+ years. The program will be on the forefront of customer intelligence, CRM technology, personalization, and cross-tier activation. There will also be constant coordination with other agencies and clients to drive omnichannel activation based on customer data. This leader must add stability, organization and communication to a process that relies on multiple stakeholders to be aligned and engaged.Must have skills: Deep understand of CRM, Automotive customer journey, Automotive tiers, excellent program management skills, understand of the underlying technology of CRM, Identity, Personalization, digital and data driven decision making.30% Operational Excellence Client and Team Delivery and ImplementationWe are looking for an experienced leader who can add process, strong delivery experience and organizational clarity to this large-scale enterprise CRM program. This will include a number of meetings internally and with clients that require weekly status updates, understanding, each of these required pulling details, storyline and artifacts from the full team to report, update and have in advance.Must have skills: Excellent project management skills in delivery and communication, strong organizational skills, a desire to be part of large multifaceted projects that will allow them to lead and drive a collaborative team forward.20% Strategy and InnovationThinking ahead to identify emerging areas not yet in the roadmap, and working to identify current elements that need improvement, your strategic input is required to improve the program and refine the roadmap to continually drive improvement. There may also be key benefits or use cases within grasp that have yet to have been identified, there will be a lot of opportunity to drive incrementalMust have skills: Ability to drive incremental improvement, ability to articulate customer benefits from tech and process improvements Additional Information About EpsilonWhen you're one of us, you ge

Our advent calendar for 2023 is here to give you an overview of Fashion Industry Roles & Responsibilities - behind every door is a job description, specifically related to the Fashion Industry.🧑🎄🎁 #FashionAdvent #CareerChange #FashionCareers Behind Door Number 11 - CRM Manager A Customer Relationship Management (CRM) Manager for a fashion brand is responsible for overseeing and managing the brand's interactions with its customers. The role involves implementing strategies and utilizing technology to build and maintain strong relationships with customers, ultimately driving customer satisfaction, loyalty, and retention. Customer Data Management: Collect, organize, and manage customer data to gain insights into customer behaviour, preferences, and purchasing patterns. Utilize CRM software to maintain a centralized database of customer information. Segmentation and Targeting: Analyse customer data to segment the customer base based on various criteria such as demographics, purchasing behaviour, and preferences. Work with Marketing to develop targeted marketing strategies for different customer segments. Communication Strategy: Design and implement communication strategies to engage with customers through various channels such as email, social media, and other digital platforms. Personalize communication to cater to the specific needs and interests of different customer segments. Customer Retention: Develop and implement initiatives to enhance customer loyalty and retention. Create loyalty programs, special promotions, and incentives to encourage repeat purchases. Analytics and Reporting: Monitor key performance indicators (KPIs) related to customer engagement, satisfaction, and retention. Provide regular reports and analysis to the management team on the effectiveness of CRM initiatives. If you have more questions on the role of a CRM Manager or CRM Executive, please get in touch, check back tomorrow for one of our most popular digital roles, with social media under tomorrows door.