Brandon Edwards’ Post

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IT Technician/Remote Desktop Support

It field technician 101 tips "Base level probable causes first" In my many years of experience as an IT technician, there's one troubleshooting approach that has always helped me diagnose issues more efficiently. That approach is ALWAYS check the base level probable causes first. I once had a customer that called me to report that his printer would not print. He turned it on, restarted the print spool service and reinstalled drivers, but to no avail, he still couldn't get the printer to work. I made a service call to his home to check out the problem. I begin to examine the printer. Naturally, I first begin to examine the printer for base level probable causes. Sure enough, I spotted the issue within moments. The USB cable at first glance appeared to be plugged in. After checking again, I noticed that the USB cable was only plugged in half way. I got it plugged in properly and that was it. He slapped his head in embarrassment and kept saying man that was it!? My reply as I giggled was "Yes sir! Now you know the bill will be the same right??" lol. Maybe save the jokes like that for known customers that don't mind a joke or two, but the moral of the story.. don't underestimate simplicity. #ittechnician #troubleshooting #computerskills

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