Mendrhub’s Post

When a technician is unprepared or lacks essential tools, these issues arise during jobs where electrical contractors are expected to work swiftly with precision. The solution to this challenge? Upfitting your work vehicle 🔗 https://hubs.ly/Q02dCyDD0

It field technician 101 tips "Base level probable causes first" In my many years of experience as an IT technician, there's one troubleshooting approach that has always helped me diagnose issues more efficiently. That approach is ALWAYS check the base level probable causes first. I once had a customer that called me to report that his printer would not print. He turned it on, restarted the print spool service and reinstalled drivers, but to no avail, he still couldn't get the printer to work. I made a service call to his home to check out the problem. I begin to examine the printer. Naturally, I first begin to examine the printer for base level probable causes. Sure enough, I spotted the issue within moments. The USB cable at first glance appeared to be plugged in. After checking again, I noticed that the USB cable was only plugged in half way. I got it plugged in properly and that was it. He slapped his head in embarrassment and kept saying man that was it!? My reply as I giggled was "Yes sir! Now you know the bill will be the same right??" lol. Maybe save the jokes like that for known customers that don't mind a joke or two, but the moral of the story.. don't underestimate simplicity. #ittechnician #troubleshooting #computerskills

And THIS is why you do maintenance and testing!

Technician scheduling is the core of field service delivery. It aligns the complex gears of job allocation, technician expertise, and customer needs to ensure a seamless flow from assignment to completion 🕒 But what exactly is technician scheduling, and what are the challenges? Swipe below for an introduction, then check out our blog for a complete guide to technician scheduling 👇 https://ow.ly/Y75x50Rj80y #Totalmobile #FSMBlog #TechnicianScheduling

The secret to become a good troubleshooting, maintenance and repair technician is to understand that every functional system is made up of four part: 1- Input Part, 2- Processing Part, 3- Output Part, 4- The Energizing Part.

Upgrade your scheduling with Technician Now. Detailed technician profiles and smart matching based on skills, location, and availability ensure the right person is dispatched every time, improving first-time fix rates and saving you time. Learn more: https://lnkd.in/ewsbMtSi #dispatching #efficiency #servicemanagement #equipmentdealers #fieldservice #VizaLogix

Picture a technician or crew performing maintenance on a complex asset in a remote location. Now imagine their disappointment when they arrive on site to learn they are missing the necessary spare parts.  Even the most skilled technicians can be challenged when essential #SpareParts are missing. The elusive KPI of achieving a first-time fix becomes impossible without the right components. Leveraging #MachineLearning techniques, OverIT assigns the right parts and amounts required to finalize jobs. Technicians can preview these recommendations before reaching the worksite, ensuring 𝗽𝗿𝗲𝗽𝗮𝗿𝗲𝗱𝗻𝗲𝘀𝘀 and boosting 𝗳𝗶𝗿𝘀𝘁-𝘁𝗶𝗺𝗲 𝗳𝗶𝘅 𝗿𝗮𝘁𝗲𝘀. Watch the video and click here to discover how OverIT empowers field technicians! Want to read more? 👉 https://lnkd.in/epcsz-QB

Game for a quick brainteaser? Here it goes ... QUESTION 📢 You’ve got 10 job orders to finish today, each needing a specific technician with the right tools and materials. 🛠👷♂️ Only 7 technicians are available, and they’re scattered across different locations. How long would it take you to manually assign them? 🤔 _______________________ Now, imagine a solution that matches the right technician to the job with just a few clicks. No more guesswork, no more juggling schedules. Efficiency is KEY. 🗝 How would you approach it? #Automation #SmartSolutions #FieldEx #FieldServiceManagement #FSM #SmartTaskAssignment #BoostEfficiency #CustomerSatisfaction #FirstTimeFix #WorkSmarterNotHarder

A service technician carefully prepares the dead front for panel maintenance. The dead front is crucial for preventing accidental contact with live electrical parts, ensuring safety during inspections and repairs.

#FIELD #SERVICE #TECHNICIAN These professionals typically responds to customers' calls and provides on-site technical services and maintenance support. A field service technician can make repairs, fix technical issues, and make installations on various systems and equipment for their client. #DUTIES #troubleshooting and running diagnostic tests on equipment and systems. #providing support and maintaining satisfactory customer service during dispatches or field visits #performing diagnostics tests to identify technical issues and develop effective solutions #handling on-site repairs, test tasks, and installations #documenting processes to ensure proper record keeping and produce detailed service reports #working with clients' technical teams and sharing relevant information across the organization to build positive relationships with colleagues and clients #working according to customers' requirements to suggest suitable recommendations #building a sustainable business with customers to promote repeat business #following all safety and standard protocols and policies when performing tasks #responding promptly to customers' problems and making equipment recommendations to customers #operating machinery and vehicles safely #checking and updating databases and field automation systems tracking work progression #improving customer experience by leveraging creativity to investigate complaints, identify effective resolutions, and suggest suitable operating techniques that ensure system enhancement #SKILLS 1.PRODUCT KNOWLEDGE 2.TIME MANAGEMENT 3.PROBLEM-SOLVING 4.GOOD COMMUNICATION SKILLS 5.TECHNICAL SKILLS 6.TECHNICAL DOCUMANTATION 7.SAFETY PROCEDURES 8.PREVENTATIVE MAINTENANCE