BX’s Post

It's day one of a jam-packed Spring Conference with ROFDA. It's my first time attending - thanks so much to Jeff Pedersen for the confidence in us representing the brand at this invite only event. I've already run into a few friends / partners who have been helping independent grocers compete - and I'm sure the next few days will be a lot of great content and conversations about the hard things, and how they are getting harder. Rick Abbene and the BRdata Software Solutions team Christopher Greco and the Storewise team Nick Nickitas and the Rosie by Instacart team Ravi Achanta and the RSA America LLC team Christopher Jones and the National Grocers Association team Stephen D. Black and the PFSbrands team Brad Tracy and the ECRS (ECR Software Corporation) team (Lots more of course) We'll be talking about: - Labor. How to recruit, retain, and reward the right staff. And then optimizing and ensuring compliance. It's not getting easier. TimeForge Labor - Inventory. New SKU's versus old SKU's. Expansion of product lines and variations. Real-time ordering and supply chain issues. Competition and cannibalization. - Fresh food. Competing with restaurants. Doing prepared food-service in a way that makes your grocery store a destination for customers who are looking for a ready-made meal. - Customers. Keeping customers happy. Drawing in new customers. Customizing offers for customers. Meeting customers where they want to be met (kiosks, online, in-store). - Media Networks. What they are. How to leverage them to drive customer behaviors and what the CPG brands are doing to slice up this piece of the pie. Ping me if you're here. It's an intimate group.

Is your QSR reliant on third party aggregators for your deliveries? If so, it could be impacting your ability to grow your business. When you hand your customer to an aggregator, you're also handing over the rights to all their valuable data. The aggregator, not you, gets to understand who buys what, when, where and with what else. Data that would be invaluable to you for marketing, creating promotions and menu development - in short, the information that would help you to drive business growth. Redcat's Hospitality IT Platform includes White Label delivery, meaning your customers still get a great delivery service, and you get to own the pot of gold that is the data. Get in touch to discuss how we can help you turn third party data into first party gold. #hospitalitytech #hospitalityindustry #QSR #WhiteLabelDelivery #RedcatPlatform https://hubs.ly/Q02PXgcd0

As we welcome a new year, let's take a moment to reflect on the changes that have impacted our industry. With turning a profit in the restaurant business becoming increasingly challenging, it's time to change with the times. As owners, we must rely on metrics, data, and analytics, not just instinct. Barmetrix offers the tools to help our clients thrive in these uncertain times. Let's manage the future with vigilance and make this year a success. Happy New Year to all our industry friends! #restaurantbusiness #dataanalytics #Barmetrix

Is your QSR reliant on third party aggregators for your deliveries? If so, it could be impacting your ability to grow your business. When you hand your customer to an aggregator, you're also handing over the rights to all their valuable data. The aggregator, not you, gets to understand who buys what, when, where and with what else. Data that would be invaluable to you for marketing, creating promotions and menu development - in short, the information that would help you to drive business growth. Redcat's Hospitality IT Platform includes White Label delivery, meaning your customers still get a great delivery service, and you get to own the pot of gold that is the data. Get in touch to discuss how we can help you turn third party data into first party gold. #hospitalitytech #hospitalityindustry #QSR #WhiteLabelDelivery #RedcatPlatform

🌟 Ushering in 2024 with Gratitude and Vision! 🌟 A heartfelt Happy New Year to our incredible community of partners, customers, and team members. Your support fuels our mission to transform the F&B supply chain 🚀 . #HappyNewYear #InnovateWithSupplyNote #2024Goals #supplynote #supplychain #newyear #foodandbeverageindustry #restauranttechnology

In the hectic world of restaurant management, time is precious. Discover how leveraging analytics can turn data into valuable insights, helping you make informed decisions. From understanding customer preferences to optimizing inventory management, analytics empowers you to thrive, not just survive, in an industry where margins are critical. Check out the latest post from our partners @ Toast as they discuss restaurant analytics tips with leading experts including our very own, Cristal Ghitman! #restech #partners #restaurantanalytics #boh #datainsights #customerexperience Full article here: https://lnkd.in/gmWh3FsN

Effects of the QSR acquisition in 2022, customer destocking and resulting idle capacity, as well as lower margins characterized Datwyler Group's 2023. Going forward, balance sheet quality is expected to improve and Datwyler Group anticipates economies of scale as soon as demand picks up again. We confirmed its credit rating and outlook. Read our full rating report here: https://lnkd.in/dvkZRUte. #ratings #elastomer #swissmade

🌟Join Klarys at stand #B81 to explore how their Saas platform can connect every retailers’ fresh food supply chain - suppliers, central purchasing offices, carriers, etc. - in order to streamline business processes and drive profitability.   Meet their team Renaud Enjalbert Anita R. Diana SOUSA CUNHA to discuss the specific challenges and the future of fresh food in stores, at the next Tech for Retail 🍎🐟🥩   #SupplyChain #FreshFood #RetailTech #Innovation #BusinessProcess #TechForRetail #Klarys #Performance #FutureOfRetail #GroceryRetail #FoodTech #TFRExhibitor

🍟 McDonald's Q2 Results: Facing Challenges, Eyeing Opportunities 🍔 McDonald’s Q2 report shows mixed results, with revenue and earnings missing projections. CEO Chris Kempczinski noted the importance of delivering "reliable everyday value," but foot traffic decline and consumer belt-tightening are challenges. In-store analytics can help McDonald’s overcome these hurdles by: >Enhancing Value Perception: Analyze consumer behavior to tailor promotions. >Optimizing Operations: Efficiently manage staffing and inventory in peak hours using AI predictivness to meet demand fluctuations. >Personalizing Experiences: Leverage data for targeted marketing and improving customer satisfaction. As Fast Food Giants seek to maintain market leadership, data-driven strategies are crucial in aligning with evolving consumer expectations. #McDonalds #Q2Results #InStoreAnalytics #CustomerInsights #OperationalExcellence #DigitalTransformation #RetailAnalytics #FastFoodInnovation #RetailNext https://lnkd.in/dWJ7V9Rr

Breaking all my data driven rules with this post. We're doing testing and check visits to grocery stores ahead of the data capture. That data will tell us which grocer is winning Christmas. Indeed, which grocer is relatively more attractive across five key customer stories too. Without seeing the end data, which is crowd generated across a proper sample rather than just us doing testing obviously, and so I'm at risk of applying my cognative bias here, where Uncrowd data has no bias, I believe I can say with little risk of proving to be wrong later... One grocer that definitely isn't winning Christmas this year... is Waitrose & Partners. That visit just now was to a world of bland. Where Waitrose's traditional confident higher quality is almost apologised for, where value comes through but in a dull and almost desperate way. There's no fun in it. No discovery. The Waitrose confidence is entirely absent. Confidence to curate, inspire, teach, feed and delight. A word of positivity for staff: I saw a team of committed, friendly, helpful professionals today. They're doing their best as JLP people always have. It's a relatively new leadership team at Waitrose of course, and JLP itself has dramatically strengthened its customer leadership, and maybe the final data will prove me wrong. Maybe this Waitrose is the grey exception to a delightfully inspirational and confidently premium wider estate? I hope so because this was awful. #retail #customerexperience #bigmouthnodatayet