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As consumers become more aware of the sustainability issues surrounding their returns from on-line purchases, retailers are also increasingly aware of the costs. Some retailers may start implementing restocking fees to encourage responsible purchasing behavior and consumers are expected to further return to in-store shopping. As consumers shift back to in-store shopping, the power of visual impact is becoming more important than ever. High-graphic retail packaging and eye-catching merchandising displays aren’t just about standing out – they’re about creating memorable, tactile connections with customers. In a world that's increasingly digital, the return of in-person experiences highlights a core truth: People still crave the tangible. What strategies are you using to capture attention in the evolving retail landscape? https://lnkd.in/eczGWpDy #CustomerExperience #BrandStrategy #PackagingDesign

E-commerce has revolutionised shopping, but brick-and-mortar stores still hold a crucial place in retail. To stay relevant, these stores must evolve to offer enhanced in-store experiences that meet modern customer expectations. Today’s consumers seek more than just products; they desire unique, memorable experiences that make shopping enjoyable. This shift in customer expectations has led many brands to rethink their approach to physical retail spaces, and here’s why: ☑️ Builds a connection ☑️ Encourages longer visits & increased spending ☑️ Showcases brand identity Retail is no longer just about buying - it's about creating unforgettable experiences 🛒 Discover more here - https://lnkd.in/ewy_cg53 #Shopping #CustomerExperience 

One subject #digitalnatives know well is shopping. Only their habits – already disrupted by #showrooming and #netrooming – have evolved. It’s not that they don’t like or do not want to do physical shopping; it’s more the lure of the sheer convenience of online shopping is already well honed to a rather science- and data-backed experience that is too good to go away from. That what was #retailtherapy from the organic pleasurable and rewarding tactile physical shopping has given way to the rather impersonal but satisfying of simply waiting for the doorbell to be rung for that highly-anticipated package that is ready to be received with such delight. When you can’t share it with others - how sad that pleasurable delight is removed but hopefully not forgotten - but instead take to social or online to share your #unboxing experience instead. For those who remember, don't you miss it? It is such a humanly trait and experience, living in a time of such perfection enabled and empowered by artificial intelligence, how can we let go of our humanness and the simple pleasure of being oh so human. ‘...The phrase “retail apocalypse” once dominated industry conversation. “We were convinced [that] the store was dying. It was a thing of the past, and we were going to move to this fully online environment.” But brick-and-mortar is as relevant as ever. In-store retail is experiencing a revival as retailers integrate physical and digital strategies to deliver experiences that ecommerce can’t replicate. Retail foot traffic is on a continuous upward trend. “The physical store... produces an experience in a better way than [what] you can get online.” Physical stores offer sensory engagement and immersive experiences where customers can touch, test, and interact with products and store associates in ways that foster deeper connections. Moreover, in-store shopping encourages discovery. Another key advantage of in-store is the immediacy of purchase. One of retail’s biggest myths is that convenience is overrated. Once convenience reaches a “good enough” threshold, it stops being a primary factor…’ The fate of brick and mortar is to fuse seamlessly with click for total convenience. ‘...The most forward-thinking retailers are successfully merging physical and digital elements to enhance the shopping experience. Knowledgeable in-store product experts, interactive displays, and exclusive events like brand activations and pop-ups create memorable experiences, while digital tools such as buy online, pickup in-store streamline the purchasing process. Retailers have also found growth opportunities through adjacent partnerships. These types of integrations create a retail environment that drives more transactions, creates a better experience for the customer experience, and creates lasting lifetime value and loyalty…’ It’s all about a seamless #phygital experience.    #Contagio #PiquantIdeas #retail #luxuryretail #retailmarketing #madschoolsg #ngeeannpoly

Retailers Design In-Store #Experience for Digital Shoppers - https://lnkd.in/enb64By6 Design In-Store #Experience for Digital Shoppers They say you eat with your eyes first. The same can be said of in-store experiences for consumers. DGS Retail’s recent acquisition of SMS Display Group and its rebranding to Agility Retail Group signals a larger trend in the retail industry: theRetailers Design In-Store #Experience for Digital Shoppers

🚨 Retail is turning into TikTok, and the trend has been there for a while! 🚨 Super interesting article on the future of retail (linked below 👇). While it lays out some key strategies for elevating the in-store customer experience, I think there’s a deeper parallel that’s worth calling out: Retail (including in-store) is evolving to feel a lot more like TikTok. There are two underlying trends in this article: 1️⃣ Guide Me Consumers are leaning into curated experiences. Think Costco-style curated assortments, but with AI stepping in to personalize and streamline navigation. It's about making in-store shopping as searchable and intuitive as e-commerce. Imagine walking into a store that knows what you're looking for before you do—without the endless scrolling. 2️⃣ Entertain Me Pickleball courts in malls? Yes, please. Retail is going experiential. The majority of retail sales are still happening in-store (80%+), but the "store" is no longer just about transactions—it's about engaging experiences. Seamlessly integrating in-store and online flows (e.g., ordering while you’re mid-pickleball game and picking up post-match) creates a hybrid space where shopping and lifestyle converge. Experiential retail is not new, but we now have a better idea of what good looks like! The funny thing is... this isn’t new. TikTok nailed this model: ➡️ Entertain me with content I enjoy. ➡️ Provide me with a personalized shopping experience. Retailers and brands should take notes—and get ready for this underlying trend. What do you think? Are we ready for the TikTokification of retail? 🤔 📖 Read the article: MIT Sloan: Future of Physical Retail #retail #omnichannel #tiktok #innovation #customercentric

💡 What's driving the future of retail? Speaking to ExchangeWire, Lea Karam highlights that consumers now want hyper-personalised experiences that reflect their lifestyle and identity. Brands that adapt to this trend will thrive, but those who don't risk being left behind. Read Lea's key takeaways here 👇 https://lnkd.in/ebdYhtJf #ecommerce #retail #consumers #marketing #brandmarketing #engagement

💡 Retail Trends 2025: The Future of Shopping Experiences 💡 What’s next for retail? From hyper-personalized shopping journeys to seamless omnichannel strategies, the retail landscape is evolving at lightning speed. 🛍️ This insightful blog by Retail Customer Experience highlights key trends shaping the future of shopping, including: ✨ AI-driven personalization ✨ Enhanced in-store technology ✨ Sustainability as a core value 🔗 Check out the article to learn how retailers are innovating to meet changing customer expectations: https://lnkd.in/gSTQkgSH At Sophelle, we’re excited to partner with retailers to navigate these trends and create standout experiences. Ready to reimagine your strategy for 2025? Let’s connect! #RetailInnovation #CustomerExperience #SophelleExperts

🚨Why Gen Z Isn’t Sleeping on Malls (Despite always being plugged in)🛍️ Think Gen Z is glued to their phones? Not so fast. 69% of 18-24-year-olds shop in physical stores weekly, but they’re demanding more than just a place to browse. Here’s what retailers need to know: 🔸 66% are turned off by long lines 🔸 35% leave without buying because of store layout issues 🔸 50% walk out due to out-of-stock products RetailNext can help you capture Gen Z’s attention by: 1. Tracking in-store traffic in real-time to optimize flow and reduce friction 2. Running A/B tests on store layouts to identify what design works best for boosting engagement and conversions 3. Boosting dwell time and conversion rates through real-time insights and adjustments Retail isn’t just physical or digital—it’s both. Ready to create a seamless, data-driven experience for Gen Z? Let’s chat! For the full scoop, check out the latest Retail Vibe Check Report by Author Judith Subban #GenZShopping #InStoreExperience #RetailStrategy #RetailNext

In the dynamic world of retail, the term “inclusivity” transcends mere rhetoric, manifesting as a core operational mandate. This transformation is spearheaded through the adoption of advanced assistive technologies and inclusive design principles, creating a universally welcoming shopping environment. This article unveils the pivotal strategies that retailers can leverage to ensure every patron, irrespective of […]

🏬 𝙏𝙝𝙚 𝘽𝙧𝙞𝙘𝙠-𝙖𝙣𝙙-𝙈𝙤𝙧𝙩𝙖𝙧 𝘾𝙤𝙢𝙚𝙗𝙖𝙘𝙠 𝙞𝙨 𝙍𝙚𝙖𝙡! 🛍️ Did you know? Projections show that by 2028, offline retail sales in the U.S. will reach $4.2 trillion, capturing 72% of the total retail market. With shoppers returning to physical stores for unique, in-person experiences, packaging has never been more important for brands looking to stand out. 🛒 𝗬𝗼𝘂𝗿 𝗽𝗮𝗰𝗸𝗮𝗴𝗶𝗻𝗴 𝗶𝘀 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗷𝘂𝘀𝘁 𝗮 𝗰𝗮𝗿𝗿𝗶𝗲𝗿—𝗶𝘁’𝘀 𝗮 𝘄𝗮𝗹𝗸𝗶𝗻𝗴 𝗯𝗶𝗹𝗹𝗯𝗼𝗮𝗿𝗱 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀. Bold, custom-branded bags turn heads, build brand recognition, and make every shopper a brand ambassador. In our latest blog post, we dive into why this shift back to brick-and-mortar shopping makes high-quality, branded packaging a crucial marketing tool. Discover how thoughtful design and bold branding can elevate your customer experience and leave a lasting impact. 👉 Read the full post here https://lnkd.in/gPD878WK. #RetailResurgence #PackagingMatters #Branding #RetailMarketing #CustomerExperience #BrickAndMortar #MorganChaney