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BeyondQA automates your QA process and saves time and hassle. Let your team focus on enhancing agent performance and delivering quality customer service. 🤝 Book a demo today: https://beyondqa.ai/ #Qaautomation #agentperformance

Excels form the backbone of a contact center- isn't it? To score your agents To generate reports. To run coachings. And then, there are call centers not doing this process at all. Talking to numerous contact centre customers over the last 2 years, I often find teams struggling with even the basic 𝐄𝐱𝐜𝐞𝐥 𝐬𝐡𝐞𝐞𝐭. To an extent that they have their quality program is completely messed up - just because they couldn’t handle the mighty Excel. At Enthu.AI, we have been listening about this challenge for some time. And we are coming up with a very simple, non-AI call QA management software. -> Simple -> Intuitive -> Cost effective. This is to empower quality teams that are still finding their strengths and need a replacement of Excel to make their lives easier, while laying the foundation for the future AI-enabled expansion of their quality program. Want to be a beta user? Send me a DM & I will get you signed up. #contactcenter #qualityassurance #enthuai Gaurav Mittal | Parth Verma | Beverley Hughes | Andrew Langfield | Tanya Aggarwal

Transformed QA processes from paper-based to streamlined digital workflows are a big challenge.    BatchLine Lite MES can offer a great solution. Your team can also focus on core review tasks while enjoying significant time savings.     Explore the full case study for insights:  https://bit.ly/48tsWXR 

Are you keeping track of the correct quality assurance (QA) and testing metrics? Discover the metrics that are truly crucial for achieving software success in 2024. Dive into our latest blog, "QA and Testing Metrics That Matter Most for Success in 2024," and learn how to measure and enhance your QA processes effectively. https://lnkd.in/gubCXtgf" #blog #QA #Testing #SoftwareSuccess #RoboticoDigital

Quick question: Does your call center use a manual process for reviewing calls? If you answered yes, then join CallFinder Speech Analytics CRO, Laura Noonan, and Industry experts Angie Kronlage and April Wiita from Working Solutions on June 26 at 2PM EST as they show you the better way - automated QA. Don't miss this opportunity to learn how to streamline your QA program and empower your agents with proactive coaching and valuable CX insights all while saving time and money. One more question: Ready to revolutionize your outdated call review process? Register here today: https://lnkd.in/e7D6EkMz #webinar #callcenter #speechanalytics

Curious about how to effortlessly assign and evaluate agent performance to promote overall service excellence? Learn more about how to leverage the power of randomized assignment automation to ensure fair agent performance assessments. https://hubs.la/Q026zzFy0 #CX #QA #AgentPerformance

FIVE Reasons to Automate Your Contact Centre Quality Assurance 1️⃣ Automation frees up your QA team’s time to focus on strategic initiatives, process improvement and coaching agents. 2️⃣ You can monitor 100% of interactions across phone, email, and chat. 3️⃣ You can identify business-wide behavioural trends AND individual training needs. 4️⃣ You can customise your performance critieria and flexibly score agents based on different scenarios. 5️⃣ You can gain deep, contextual understanding of the emotion and sentiment of your customers and agents. #contactcentre #contactcenter #qualityassurance

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Are you tired of the endless manual audits in your call center? Discover the top features of Automated Call Center Quality Management Software that are taking the industry by storm! From boosting efficiency to elevating customer satisfaction, this technology is a game-changer you can't afford to miss out on. In our latest blog, we'll dive deep into the advantages that automated QA software brings to the table, leaving manual auditing processes in the dust. Read the complete blog here: https://bit.ly/3PqlcPM #manualaudit #automation #automatedQA #QA #qualityassurance #audit #coversationintelligence #convin

CallMiner and boost.ai work together to enhance customer service and operational efficiency through the integration of advanced conversational AI and speech analytics. Boost.ai's conversational AI platform enables automated and natural interactions with customers across multiple channels, providing immediate responses and resolving inquiries efficiently. Together we create a powerful synergy where Boost.ai handles front-line customer engagement while CallMiner continuously monitors and analyzes these interactions, identifying trends and areas for improvement, thereby driving higher customer satisfaction and operational performance! Any questions on our integration/partnership. Hit me up!! Please attend this can't miss webinar!! boost.ai CallMiner Atlanticus