Cambridge Service Alliance’s Post

🎉 Happy New Year to You All!! 🎉 Looking for a new challenge..... COURSE AVAILABLE - Data-Driven Design for Customer Experience (CX) ENROL DEADLINE: 27th January 2025 This course is run with University of Cambridge Online Duration: 8 Weeks (3rd February 2025 - 30th March 2025) Commitment: 6-8 hours per week Price: £2,200 Study Mode: Tutor Guided Cert of Achivement: Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion. Course overview: Customer experience (CX) has evolved exponentially over the last decade as we enter a new era of the experience economy and these changes aren’t expected to slow. To keep pace with rapid developments and new opportunities, organisations must develop a comprehensive framework that connects digital, physical and social channels to offer a seamless omnichannel customer experience. This course will equip you with various step-by-step practical frameworks and methods to develop new customer experiences for your organisation as well as give you the ability to implement them consistently across all channels. You will explore different technologies and industry examples, such as the use of AI and digital twin services, and learn how your organisation can go beyond traditional tools by embracing new thinking around customer interactions (including human-human, human-digital and human-ecosystem) to create highly personalised, consistent and integrated experiences. You will also learn how to use data from different systems and service encounters to your advantage and develop new business models using data as a critical resource to drive new revenue streams. https://lnkd.in/eB-6NFWN

Looking for a new challenge for early 2025?!.... COURSE AVAILABLE - Data-Driven Design for Customer Experience (CX) This course is run with University of Cambridge Online Duration: 8 Weeks (3rd February 2025 - 30th March 2025) Commitment: 6-8 hours per week Price: £2,200 Study Mode: Tutor Guided Cert of Achivement: Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion. ENROL DEADLINE: 27th January 2025 Course overview: Customer experience (CX) has evolved exponentially over the last decade as we enter a new era of the experience economy and these changes aren’t expected to slow. To keep pace with rapid developments and new opportunities, organisations must develop a comprehensive framework that connects digital, physical and social channels to offer a seamless omnichannel customer experience. This course will equip you with various step-by-step practical frameworks and methods to develop new customer experiences for your organisation as well as give you the ability to implement them consistently across all channels. You will explore different technologies and industry examples, such as the use of AI and digital twin services, and learn how your organisation can go beyond traditional tools by embracing new thinking around customer interactions (including human-human, human-digital and human-ecosystem) to create highly personalised, consistent and integrated experiences. You will also learn how to use data from different systems and service encounters to your advantage and develop new business models using data as a critical resource to drive new revenue streams.

📢 COURSE AVAILABLE: Data-Driven Design for Customer Experience (CX) (With University of Cambridge Online) Duration: 8 Weeks (7th October - 2nd December) Commitment: 6-8 hours per week Price: £2,200 Study Mode: Tutor Guided Cert of Achivement: Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion. ENROL DEADLINE: 30 September 2024 Course overview: Customer experience (CX) has evolved exponentially over the last decade as we enter a new era of the experience economy and these changes aren’t expected to slow. To keep pace with rapid developments and new opportunities, organisations must develop a comprehensive framework that connects digital, physical and social channels to offer a seamless omnichannel customer experience. This course will equip you with various step-by-step practical frameworks and methods to develop new customer experiences for your organisation as well as give you the ability to implement them consistently across all channels. You will explore different technologies and industry examples, such as the use of AI and digital twin services, and learn how your organisation can go beyond traditional tools by embracing new thinking around customer interactions (including human-human, human-digital and human-ecosystem) to create highly personalised, consistent and integrated experiences. You will also learn how to use data from different systems and service encounters to your advantage and develop new business models using data as a critical resource to drive new revenue streams. Find out more and book here: https://lnkd.in/enbGmtt6

🎓 I am excited to share that I have successfully completed the Data-Driven Design for Customer Experience (CX) Diploma from the University of Cambridge Online! During the last two months I have got a deeper understanding of CX Design and the key learning outcomes: 🔍 Describing industrial trends in developing the next generation of services in the digital age. 💡 Demonstrating innovation in customer experience at the intersection of digital, physical, and social channels. 🛣️ Designing customer journeys, emotions, and touchpoints to create a seamless experience. 😊 Producing delightful customer experiences that leave a lasting impression. 🤖 Explaining how AI can be harnessed to manage customer experience and measure customer loyalty. 📊 Developing data-driven business models (DDBM) and digital service offerings to stay ahead in the competitive landscape. This diploma has equipped me with invaluable insights and skills to drive impactful customer experiences in today's digital-centric world. Excited to apply these learnings to future projects! #CambridgeUniversity #CustomerExperience #DataDrivenDesign #DigitalTransformation #ContinuousLearning #SabbaticalJourney https://lnkd.in/eMuwMAu4

Personalization in customer experiences is no longer just a trend—it's a necessity in today's competitive business landscape. Customer experience teams play a crucial role in understanding and implementing personalized strategies to enhance customer satisfaction and loyalty. By leveraging data analytics, AI technologies, and innovative tools, businesses can create tailored experiences that resonate with individual customers on a deeper level. Effective personalization goes beyond simply addressing customers by their first name; it involves anticipating their needs, preferences, and behaviors to deliver relevant content, recommendations, and interactions. This level of customization not only enhances the overall customer experience but also drives engagement, increases retention rates, and ultimately boosts revenue. Incorporating personalization into customer experiences requires a strategic approach that aligns with the brand's values and objectives. It involves collecting and analyzing customer data ethically, respecting privacy regulations, and continuously refining personalization efforts based on feedback and insights. Customer experience teams must collaborate closely with other departments such as marketing, sales, and IT to ensure seamless integration of personalized strategies across all touchpoints. By fostering a customer-centric culture within the organization and investing in training programs to enhance employees' skills in personalization techniques, businesses can differentiate themselves in the market and build long-lasting relationships with their customers. At Hehsed Pte. Ltd., we specialize in helping businesses unlock the power of personalization in customer experiences through our industry-leading digital innovation solutions. Contact us today to learn more about how we can support your company in achieving sustainable growth through personalized customer interactions. Visit www.hehsed.com to learn more about how we can support your company in Industry Digital Transformation Advisory, Consulting and Training. What is your take on digital transformation or AI? Share your stories! Tag someone who needs to see this. Let us ignite a tech conversation! 🌟

In 6 minutes, our vision on why we love "Customer Experience" - with pedro batalha - let us know if you agree! Customer Experience is not just a buzzword, it is a key strategic business imperative. This is the focus of the most valuable brands nowadays. They understand that a superior CX is a key differentiator. AI is clearly bringing new and smart ways to go beyond consumers’ expectations more efficiently. Nova SBE Executive Education #doingdigital UZER consulting https://lnkd.in/dn8yi5ZC

This holiday season, make your customers feel special! 🎁 Discover the magic of blending #AI and #automation for a seamless, personalized customer experience that lasts beyond the holidays! 🚀✨ Get all the insights from our latest blog from Janet De Guzman. Read here👉 https://bit.ly/4g9qQAx #CustomerExperience #DigitalTransformation #CX #CustomerFirst

Want to elevate your customer interactions? Find out how a modern approach can make a lasting impact on your business success. #OpenText #CustomerEngagement

Want to elevate your customer interactions? Find out how a modern approach can make a lasting impact on your business success. #OpenText #CustomerEngagement

Customer experience intertwined with Customer expectation has been popping up on my feed of late. With strong argument for spending time first to understand customer expectation, before designing improvements in the experience. This renewed focus on expectation may be driven by a commonly cited stat...that approx 80% of people say they deliver a great customer experience vs approx 20% of customers saying they receive a great customer experience. Experts say that this gap is being driven by a difference in expectation. Some may say this a B2C or digital topic only. However, having run a number of CX and Brand innovation workshops recently, I have seen how spending time to understand customer expectation not only highlights the gaps between company belief in what they deliver and what customers receive, it also helps to find innovations that can be measured by customer expectations being met, to support brand strategy. Surprsingly it can also drive simpler solutions e.g. incorporate user copy experience in communications, to improve emotion and therefore overall experience more simply than fancier digital solutions. This is particularly important while we wait for data and processes to catch up ;-). To get started I would suggest the following. 1. Run experience research to understand expectation and emotion at key touchpoints in a decision journey (across medical, access and sales is a good start). 2. Map the customer decision process and what's getting in the way of progression. 3. Understand the gap between customer expectation and experience delivered at key touchpoints. 4. Work with a cross functional team to create innovations. 5. Don't be afraid of innovations which may seem 'minimal' to begin. The aim is to deliver or set expectations. Setting expectations may be quicker while you plan to deliver improvements. What are your thoughts...should we start to investigate expectation as part of designing customer experience?