Cambridge Service Alliance

It was a pleasure to be invited by our partners HCLTech to the Financial Times Breakfast Roundtable and to co-facilitate a discussion with Murad Ahmed on the future of #AI #agents in #driving #innovation across different #services, the #workplace, and #customer #experience. A fantastic opportunity to connect with Ian C. Qasim Ali Apoorv Kashyap Rajesh Gupta Paul Vazhappilly, discussing their impressive #AI #agentic initiatives and the challenges they navigate across their perspective sectors. It was truly engaging and thought-provoking discussion! Cambridge Service Alliance HCLTech EY JLR Haleon Financial Times Institute for Manufacturing (IfM), University of Cambridge Exciting times ahead for #AI-driven transformation—looking forward to continuing these conversations! #AI #digital #service #Innovation #CustomerExperience #FutureOfWork

📢 We are Hiring 📢 Job Title: CSA Relationship & Partnership Manager (Fixed Term) We are looking for a dynamic and experienced professional to drive industry collaborations with the CSA, expand our global presence, and facilitate knowledge exchange and research development in collaboration with the industry. In this role, you will: - Build and maintain strong relationships with industry partners, - Identify and secure new partnerships to grow CSA members, - Facilitate knowledge exchange and research development, - Lead research grant proposals to sustain and expand CSA’s research portfolio, - Work internationally to establish founding members and increase CSA’s impact What we’re looking for: - Degree in a relevant field (PhD/Masters desirable) - Proven experience in industry partnerships, business development, or research collaboration - Excellent communication and interpersonal skills - Strategic thinker with the ability to align partnerships with CSA’s mission - Experience in organising workshops, meetings, and collaborative events This is a fantastic opportunity to work with us and play a pivotal role in bridging academia and industry, ensuring cutting-edge research meets real-world needs. Apply Here: https://lnkd.in/eKiC555x

Mohamed Zaki is delighted to be presenting at Knowledge Group Consulting in collaboration with GoLearning powered by e& UAE (Etisalat UAE) on the application of #AI in #Service #Experience. #AI is transforming how businesses engage with customers, optimise processes, and enhance service delivery. Register Now: https://bit.ly/42tSfJD #AI #ServiceExperience #CustomerExperience #Innovation #DigitalTransformation #KnowledgeGroup #GoLearning #EtisalatUAE #CambridgeServiceAlliance

⏳ LAST CHANCE TO BOOK to take part for our Feb - Mar course dates! ⏳

Many thanks Mohamed Ahmed Al Shaikh and Prof Dai Senoo for hosting Mohamed Zaki to give a guest lecture on "The Application of AI in Service Experience" at the Institute of Science Tokyo (Science Tokyo). Mohamed has stated that it was a pleasure to connect with many academics, researchers and students at the industrial engineering department.

Mohamed Zaki was invited to teach #Digital #services and #DataDriven #Customer #Experience #Transformation to an outstanding MBA cohort from diverse industries in Japan, including #Amazon and #Pivotal at the JAIST (Japan Advanced Institute of Science and Technology) Many thanks to Professor Kunio Shirahada for the invitation! Great discussions on the future of #digital #services in #Japan

🎉 Happy New Year to You All!! 🎉 Looking for a new challenge..... COURSE AVAILABLE - Data-Driven Design for Customer Experience (CX) ENROL DEADLINE: 27th January 2025 This course is run with University of Cambridge Online Duration: 8 Weeks (3rd February 2025 - 30th March 2025) Commitment: 6-8 hours per week Price: £2,200 Study Mode: Tutor Guided Cert of Achivement: Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion. Course overview: Customer experience (CX) has evolved exponentially over the last decade as we enter a new era of the experience economy and these changes aren’t expected to slow. To keep pace with rapid developments and new opportunities, organisations must develop a comprehensive framework that connects digital, physical and social channels to offer a seamless omnichannel customer experience. This course will equip you with various step-by-step practical frameworks and methods to develop new customer experiences for your organisation as well as give you the ability to implement them consistently across all channels. You will explore different technologies and industry examples, such as the use of AI and digital twin services, and learn how your organisation can go beyond traditional tools by embracing new thinking around customer interactions (including human-human, human-digital and human-ecosystem) to create highly personalised, consistent and integrated experiences. You will also learn how to use data from different systems and service encounters to your advantage and develop new business models using data as a critical resource to drive new revenue streams. https://lnkd.in/eB-6NFWN

🎄 Season's greetings to you and yours from us all at Cambridge Service Alliance. We hope you all have a lovely peaceful break. Looking forward to collaborating with you all in 2025!

Our PhD student Helen Z. attended the ICIS – The International Conference on Information Systems which has just taken place in Bangkok. She presented her own presentation with the title "Optimizing Service Experience Design with Generative AI". Helen has said that "It was a rewarding experience having received valuable feedback from other researchers, and learning from a variety of different topics at the intersection of service and emerging technologies." Well Done Helen!

🎉Congratulations to Gautam Jha - his PhD has just been formally approved 🎉