Caron Whitener’s Post

Yesterday, we had an amazing time with Will Guidara at the Nordic Business Forum & Oslo Business Forum webinar on Unreasonable Hospitality! Here are 3 key takeaways you can start using today to transform your business: 1️⃣ Service vs. Hospitality: Service is the basics—meeting expectations. Hospitality is about making real connections and going above and beyond. Start by finding ways to make your customers feel truly seen and appreciated. 2️⃣ Empower Your Frontline: Your frontline employees know your customers best. Give them the freedom to make decisions and go the extra mile. Trust them, and you'll see magic happen! 3️⃣ Invest in Experiences: Follow the 95/5 rule. Be super strict with 95% of your budget, but use the remaining 5% to create unforgettable customer experiences. This small investment can lead to loyalty and long-term success. Get inspired and start making changes changes! For more insights, watch the webinar or read our summary 💡 https://lnkd.in/dmWW3trr #unreasonablehospitality #CX

Are You Ready to Seduce Your Customers? 🤔 In today's fast-paced hospitality world, simply meeting guest expectations is no longer enough. We've entered an era where Customer-Seduction reigns supreme! According to McKinsey, although 71% of brands aim for personalization, only a mere 15% effectively deliver it. That's a staggering gap you can't afford to ignore if you want to thrive! To build a sustainable, disruptively customer-centric culture, you have to embrace data, artificial intelligence, and a united team commitment. That's the formula to elevate your guest experiences and leave your competitors in the dust! - 85% of brands believe they're failing in personalization! - Personalized customer journeys can boost revenue and retention by 10-30%! - Only 15% of brands achieve their ambitious personalization goals! - Real-time data can transform generic interactions into memorable experiences! - Enhancing customer loyalty is 5 to 25 times cheaper than acquiring new guests! Embrace these insights as stepping stones toward a customer-centric strategy that doesn’t just delight—it seduces! 🚀 Let’s spark a conversation: What's your secret ingredient for captivating guests? Drop your thoughts in the comments below and don’t forget to follow AnniQ for more tips and insights! 🌟 #Hotels #Hospitality #Luxury #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ AnniQ - Customer-Centric Ecosystem Let's talk 📧: hello@anniq.ai 🗨️: https://bit.ly/4dks76m 🏠: https://anniq.ai 📱: +44 7537 188583

Are You Ready to Transform Guests into Loyal Fans? 🤔 In today's hospitality landscape, delivering a truly unforgettable customer experience, or as I prefer to call it—Customer-Seduction—is more crucial than ever. Did you know that 86% of customers are willing to pay more for a better experience? That’s a treasure trove of potential right at your fingertips! 💰 To make Customer-Seduction sustainable, it’s essential to leverage data, harness artificial intelligence, and foster a robust business culture among your team. After all, a culture that empowers employees translates into delightful guest interactions that lead to memorable stays! Here are some quick metrics to keep in mind: - Hotels with a solid customer experience strategy see up to a 30% increase in customer satisfaction scores. - Personalized experiences enhance guest loyalty, leading to 20% more repeat bookings. - Engaging employees in their training can improve service quality by 40% or more. - Use of AI can boost operational efficiency, saving up to 30% in time for staff. - Businesses prioritizing customer experience can drive revenue growth of up to 8% above competitors. Now, let’s break it down! Here are 5 key insights to build that Customer-Seduction culture: - Prioritize hyper-personalization based on guest data. - Use digital tools for streamlined communications and efficient workflows. - Emphasize proactive service to anticipate guest needs. - Train and empower your staff to create memorable guest interactions. - Utilize data-driven insights to continuously refine your services. What steps are you taking to elevate your Customer-Seduction game? I’d love to hear your thoughts—let's get the conversation going! 💬 And don’t forget to follow AnniQ for more insights! #Hotels #Hospitality #Luxury #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ AnniQ - Customer-Centric Ecosystem Let's talk 📧: hello@anniq.ai 🗨️: https://bit.ly/4dks76m 🏠: https://anniq.ai 📱: +44 7537 188583

How can you elevate your hospitality and leave a lasting impression on every guest? 💡 Enhancing guest experiences is key in the hospitality industry and as consumers continue to seek out ever-more customisable experiences, technology is at the forefront of many business' offering. As more and more hospitality operators begin to implement new and exciting technologies, it's important that the business' core experience and values are maintained. These factors are what make people return time and again to dine at your venue, making them crucial to uphold. So, how can you level up your customer experience using technology and implement it in the right way for all of your customers? Check out our 3 top tips below 👇 and if you’d like to find out more about creating experiences which work for all of your customers, check out our blog here – https://lnkd.in/g2ciWTdD #hospitality #data #technology #customerexperience #CX

Guest Experience Matters More Than You Might Anticipate Here's Why It's a Game-Changer 👇 Ever wonder what makes some stays irresistibly inviting? Guest Experience (GX) goes beyond just the location; it's the core of your brand, echoing through every interaction, service, and offering. It's about transforming every touchpoint into a personalized moment that turns guests into lifelong advocates. Elevating Your GX: How to Truly Stand Out 🔑 First Impressions Count: From seamless online booking to the warmth of your staff's welcome, ensure every interaction is polished and inviting. 📲 Deep Personalization: Harness technology to greet guests by name and tailor their stay to their preferences, making each visit uniquely memorable. 📊 Sound measurement: Capture data about your customer and their activities, as well as how customers feel about their experience. 🔮 Proactive Needs Anticipation: Stay ahead by proactively addressing guests' needs, often before they even articulate them. ⌚️ Seamless Connectivity: Offer hassle-free Wi-Fi and multiple communication channels for effortless connectivity and instant feedback. 🛎️ Beyond Exceptional Service: Elevate the experience with thoughtful recommendations, local partnerships, and special celebrations for truly unforgettable stays. At The Customer Experience Agency (TCXA), we're revolutionizing the art of guest experiences in hospitality and travel. Discover our successful GX programs at https://tcxa.agency. Ready to Make Every Stay Remarkable? Let's connect today. #customerexperience #hospitalityexperts #guestexperience #cx #cxstrategy

🚧 Are you facing hospitality industry hurdles? Check out our latest article: "Talking CX: Boosting hospitality CX in challenging markets." Amidst unprecedented hurdles like pandemic closures and recruitment shortages, maintaining a loyal customer base is vital for businesses. We sat with brand new insight6 specialist Eddie Stack to explore how implementing customer experience (CX) strategies can help hospitality businesses survive and flourish. Read the full article now! https://bit.ly/3WrbeS4 #CustomerExperience #HospitalityIndustry #CXStrategies

🏨 Enhancing Customer Experience Through Personalized Services 🌟 👀 Curious about how to further personalize your hospitality offerings? 🤔 Use guest data to understand them better and surprise them with personalized touches. From favorite pillow types to specialized tour recommendations, tailor your services to meet their preferences. Leverage new digital tools such as AI to analyze data and improve your overall service offerings. Personalization can immensely enhance your customer experience. By showcasing actual data and implementing personalized touches, you create memorable experiences that set your hospitality services apart. 🌟 Connect with like-minded professionals, gain insights on personalizing services, and elevate your hospitality business. How do you personalize your offerings to enhance customer experience? 🔗 Click the link in our bio to learn more and join our global network today! #PersonalizedServices #HospitalityExcellence #SkalInternational #JoinSkal #CustomerExperience #GuestData #TailoredServices #HospitalityInnovation #AIinHospitality #SurpriseAndDelight #SkalBenefits #ServiceEnhancement #TourRecommendations #DigitalTools #CustomerSatisfaction #TourismIndustry #TravelProfessionals #GlobalTravel #TourismInnovation #TourismNetworking #Hospitality #TravelCommunity #TourismExperts #IndustryLeaders #TravelNetwork #SkalBerlin #SkalInternationalBerlin #SkalEvents #SkalCommunity #SkalNetwork

💡Use real words and be clear about the behaviors that will deliver hospitality to customers. 1. Be safe. It's a non-negotiable 2. Be kind. It goes beyond just being nice to adding an element of care 3. Deliver quality. Great experiences go beyond mere politeness to deliver value #hospitality #value #safety #kindness #quality #customerexperience #cx #hospitalityculture #customercentricity #marketing

Topic 1: " The future of the hospitality: Emerging trends in the hospitality industry" As we approach 2024, the consumer world is pivoting at an unprecedented rate, influenced by technological advancements, global socio-economic shifts, and a collective reevaluation of values and priorities post-pandemic. For brands, an in-depth understanding of these emerging trends is crucial. It’s no longer sufficient to react to changes as they occur; foresight and strategic planning are essential. 1)Contactless Technology: Enhances guest experience and safety, reduces operational costs, and creates new revenue opportunities. 2)Sustainable Practices: Promotes environmental responsibility, improves customer loyalty, and offers financial benefits. 3)Artificial Intelligence (AI): Streamlines operations, improves efficiency, and enhances guest experience. 4)Personalized Service: Increases customer satisfaction and loyalty. Incorporating these trends can help businesses stay competitive, meet evolving customer expectations, and achieve long-term success. The impact of these trends on the business model is significant. Contactless technology not only improves the guest experience but also reduces operational costs and opens up new revenue streams. Sustainable practices can lead to better customer loyalty and satisfaction, and also offer considerable financial benefits. The use of AI can streamline operations, improve efficiency, and enhance the guest experience. Offering personalized experiences can increase customer satisfaction and loyalty, helping businesses stand out from the competition. These trends are shaping the future of the hospitality industry and businesses need to adapt to stay ahead. Sara Harrel #instagram #hotelstyle #invention #future #hospitality #trends #futuretech #verytrue #HOTL752 #hospitalityindustry . . .

Are Your Guests Truly "Wowed"? 🤔 Let’s Talk Customer-Seduction! In the competitive hospitality landscape, the key to standing out is NOT just customer service—it's customer-seduction! 🌟 Research shows that while 71% of brands aim for personalization, a shocking 85% admit to missing the mark. If you're not leveraging data and technology to anticipate guest needs, you might just be providing another generic experience. Consider this: personalized interactions could boost your revenue by up to 30%! 📈 So, why is this happening? - 71% aspire to personalized experiences—but only 15% deliver them effectively! - 85% of brands believe they're missing the opportunity to personalize experiences. - 10-30% increase in ROI with effective personalization strategies! - The focus needs to shift from acquisition to retention—create emotional connections! - Hoteliers utilizing advanced technology can maximize guest lifetime value. To make customer-seduction a reality, invest in data-driven strategies and a strong business culture. Let’s revolutionize the way we engage guests! 🚀 What strategies are you using to charm your customers? Drop your thoughts below and join the conversation! And don’t forget to follow AnniQ for more tips and insights! #Hotels #Hospitality #Luxury #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ AnniQ - Customer-Centric Ecosystem Let's talk 📧: hello@anniq.ai 🗨️: https://bit.ly/4dks76m 🏠: https://anniq.ai 📱: +44 7537 188583