Champify’s Post

Our Customer Success workshop next week sold out, so we added more seats 😃 We can fit 10 more chairs in the room, right? Right. Three reasons why customer success is the MVP for SaaS: 💸 In a normal-to-tight funding environment, customer revenue is critical. CS is a master lever to keep and grow your customer base. ⚙ Getting this motion right, right from the get-go, pays off. Getting is wrong will cost you in employees and customers. 🙋♀️ You don't need a big team to be successful in this area. Founder-led CS is a thing. The amazing Chrisy Woll and Adam Ince will lead this workshop. This event is free. Grab one of the last 10 tickets here: https://lnkd.in/g-qf4YJ5

The Customer Conference, what a way to start the year! Hanging out and meeting the revenue engines of top global SaaS Companies, CUSTOMER SUCCESS TEAMS. Shifting tides in 2024 - CS is changing, changing fast... Why not catch a head start on the year and watch Firaas Rashid and the panel discuss, "Revolutionizing Customer Success: Driving Revenue Growth". Please feel free to visit our Booth! If you want to book in 15 mins with Firaas to interrogate him on the future of CS, there is a link in the comment section below... 10% off tickets with our code: TCC4HOOK

F-ck it.. Dimmo is doing a weekly live show. First one is Wednesday for Sales & RevOps Leaders. We bring a SaaS company, they bring a customer, and the customer talks about why they chose the solution, how they use it, and the value they get. That's right. Words directly from the customer's mouth. What better way to gain trust in a solution then hearing from a user in real-time? Almost no better way. The first episode is with Champify, a tool that tracks previous users & champions and turns them into customers when they land at a new company. The lowest hanging fruit for any recurring revenue business. It's only 30 minutes long. Register here: https://lnkd.in/diH8CKrP

Customers are demanding direct data delivery into their warehouses #snowflake #AWS #azure. SaaS companies can quickly meet this requirement - get answers to all of your questions https://lnkd.in/gcDnaY6n #saasproduct #saassales #saasgrowth #saasinnovation

✨ New today: add customer lists to your dashboard ✨ Celebrate wins, spotlight obstacles, and drive team action by adding customer lists into your dashboard. Beyond key SaaS metrics, adding customer lists empowers your team with direct visibility into your customer base and the individual customers behind the metrics. 🎉 Celebrate top new customer wins 💡Highlight new ICP-fit free trials 💬 See which customers should renew soon 🦺 Show which customers are lagging in onboarding

Escalations are an inevitable reality in the life of a CSM 🪜 Deal with them long enough, and it becomes clear that escalations vary wildly depending on the size of the company and the complexity of the product. Some of them can be solved with simple, ad hoc fixes, while others require comprehensive playbooks and processes. In the fourth ever episode of The Launch Station, we sat with Mike Sasaki and Rachel (Owens) Jugai to learn about best practices for handling customer escalations. We specifically spoke about: - The role of customer champions - CSM mindsets and best practices - The good-cop, bad-cop approach to handling escalations Tune in! It’ll be ~45 minutes well spent 📻 Link: https://lnkd.in/gZ29NARK #CustomerSuccess #Escalation #TheLaunchStation #Rocketlane

So what does RevOwl really do? 👀 Ever felt the frustration of waiting endlessly for support in the world of SaaS. We get it! Getting your queries resolved often feels like navigating a labyrinth. The support journey is far from self-serve, and the time it takes to get assistance and can even lead to customer churn. Introducing RevOwl - your go-to interactive help centre; providing real-time assistance and insights to enhance customer understanding and satisfaction. Get started today ✅ Create interactive learning modules ✅ Seamlessly integrate with your product ✅ Track adoption analytics Join us on this journey to redefine customer education. 🦉

What would you do if you went back 20 years with $500 million to burn? 🔊 Tune in! 🔊 Matt Clark, Corcentric President and CEO sat down with SaaS Scaled host Arman Eshraghi, CEO and Founder of Qrvey to chat about creating a ‘one size fits one’ feeling for customers and prospects and the surprising time to innovate. Listen to Matt's answer and the full conversation: https://lnkd.in/emmnw-Mm

Customer success and adoption: so often, we forgotten what we've learned and the process to learn it. A nugget from the great Activation Builder session with Johnny Page at the SaaS Academy intensive in Austin this week.

An ELEPHANT IN THE ROOM for conferences like this is: We’re given tips, tricks, and tools to discover customer insights, and yet, despite having great products, great teams, and great pricing, we know there are still more failures than successes. What’s the gap? The gap is focusing on low-correlation anecdotes vs high-correlation principles and ideas. This will be the theme of my session this afternoon, through the topic “Empowering SaaS Success by Giving Customers Exactly What They Need.”