Christopher Berthelson’s Post

"Transform Your Customer Experience. Transform Your Business" Here are 5 ways improving your customer experience positively affects your profits and revenues: ➡ Increased Customer Loyalty:  Happy customers are more likely to return and make repeat purchases, boosting overall sales.    ➡ Positive Word-of-Mouth:  Satisfied customers are more likely to recommend your business to others, leading to new customer acquisitions and increased sales.    ➡ Higher Spending:  Customers who have a great experience are often willing to spend more per visit, increasing the average transaction value.    ➡ Reduced Churn:  A better customer experience reduces the likelihood of customers switching to competitors, maintaining a steady revenue stream.    ➡ Enhanced Reputation:  Positive reviews and a strong reputation attract more customers, driving sales growth through increased traffic and trust. Grab Your - Top 10 Ways to Improve Your Customer Experience Now! This Checklist can be used today and it is a step in the path to improvement in your business. Need guidance on navigating Your Customer Experience in order for your business to grow profits and revenues? Get in Touch Today. Let's have a conversation about your business. #customerexperience #retail #coaching #consulting #smallbusiness https://lnkd.in/exz5YrpU

📢 Top 5 Strategies to Supercharge Your Business Today! Without Breaking the Bank! 📢 By focusing on revenue growth, profitability, customer satisfaction, and operational efficiency, businesses can set themselves apart and drive long-term success. Implementing these strategies will not only help businesses stand out but also create a strong foundation for future growth and prosperity. Take a look at what we put together. #retail #coaching #consulting #smallbusiness #orlando #customerexperience

🎯 Boost Your Profits. Wow Your Customers. Build a Great Team. Lead with Impact. 🎯 ✖ Struggling to Attract and Retain Customers? ✖ Unable to Stand Out in a Crowded Market? ✖ Is Inefficiencies Slowing Your Projected Growth? ✖ Feeling Overwhelmed with Financial Challenges? ✅ You Are Not Alone! Beyond Retail Group, we specialize in transforming the customer experience for small businesses. Our tailored strategies are designed for small business owners and retail leaders who want to attract more customers, increase repeat business, and enhance their reputation. #businessconsulting #coaching #smallbusiness #retail #customerexperience https://lnkd.in/e9dyPXYx

“Transform your Customer Experience. Transform your Business” ✅ 2024 is quickly coming to an end. We have seen many businesses close their doors this year and many more are being announced almost daily. ✅ 2025 will be ringing in the New Year before we know it. Customers are telling us a similar story they did last year and the prior year. They are clear about what they want, what they don’t want and they are speaking loudly with how they spend. If your business does not put 💡The Customer First 💡this year and into 2025, the sad reality is you won’t have to worry about bad customer service or if your employees will show up on time. You will have plenty of time to think about what went wrong while you are sunbathing in your back yard. Beyond Retail Group offers Customer Experience Transformation Solutions as part of the #BusinessRenewalBlueprint. Contact today and have a conversation about your business. It’s a FREE call. And their Business Solutions are guaranteed to pay for themselves. #customerservice #coaching. #consulting #orlando #centralflorida #smallbusiness

BOOST PROFITS. SLASH COSTS. ACHIEVE MORE WITH LESS! ➡ Would You Love to Revitalize Your Business in 90 Days or Less? Would You Love to find $25K in Your Business This Week? Would My FREE Business Profit Checklist Help You discover New Or Overlooked Opportunities? Would MY FREE Hidden Profit SELF Assessment Help You Find a Few Pennies Under the Counter? ⬅ ➡ Do any of These Sound Like Your Or Someone You "Know"? *Are You Struggling to Boost Profits? *Overwhelmed by Operational Challenges? *Feeling Stuck in the Status Quo? *Frustrated with Fluctuating Sales? *Wasting Time and Resources? *Struggling to Stay Competitive? *Tired of Going It Alone? As a small business owner I understand it is hard to ask for help. And maybe due to the economics of your business you are saying to yourself "I Can't Afford Help". That is the Best Part because you have nothing to lose and everything to gain! 📢 Our Results-Driven Coaching Program:  Guaranteed to Pay for Itself or Your Money Back! 📢 Contact Me Today and let's have a conversation about your Business! #smallbusiness #retail #coaching #consulting #orlando #centralflorida https://lnkd.in/e5y5y3jb

I could not agree with you more! It puts a smile on my face when former employees reach out, some many years after they were on my team, just to say thank you. Or say "remember when". It is the most powerful form of achievement anyone could ask for. We must continue to stress to young leaders the importance of making a difference in people's lives they lead. The profits and positive KPI performance will follow! #employeeengagement. #companyculture #customerexperience

Why is improving the customer experience crucial for small businesses? ➡ Improving the customer experience is vital because it directly impacts customer satisfaction, loyalty, and word-of-mouth referrals. ➡ Happy customers are more likely to return, spend more, and recommend the business to others. ➡ Additionally, a positive customer experience can lead to better reviews and an enhanced reputation, which are critical for attracting new customers. ➡ When customers feel valued, employees often feel more motivated and aligned with the business's goals, leading to improved morale and productivity. At Beyond Retail Group, we specialize in transforming the customer experience for small businesses. Our tailored strategies are designed for small business owners and retail leaders who want to attract more customers, increase repeat business, and enhance their reputation. If you are like many small business owners and you struggling to attract and retain customers give me a call. Improving the customer experience is the #1 Must Do activity for your business in 2024 and beyond. We have successfully helped other business owners improve this metric. And when you have more customers spending more money you are able to enjoy the life you want working IN your business not FOR your business. Chris Berthelson Owner/Founder Beyond Retail Group Chris@beyond-retail.com #customerexperience #customerservice #coaching #consulting Visit https://lnkd.in/es4uAw7E

#leadership #talkless #listenmore #glasshouse Leadership is not about titles. If you find the need to remind your team what title you hold. You are not a leader. And your team does not see you as a leader. When your “rule with fear” style wears off after a very short period of time you will find yourself in the room by yourself. The talented and experienced team has already left physically or has checked out mentally. The unfortunate ones that remain do so out of necessity for themselves or their families. When you fail to acknowledge the hard working teams around you even for just a moment’s Hello- you are no longer seen as a leader in their eyes. That silence you hear becomes deafening! Leadership is such a powerful yet fragile concept. Some can lead their entire lives without having to tell a single person what role they play in an organization. Yet some must remind not only the teams but themselves on a daily basis of their status within an organization. One of my greatest mentors whom everyone looked up to and never once had to remind anyone who she was said to me “Chris- We all put our pants on the same way (Insert Joke Here) one leg at a time”. She taught her teams what it meant to earn that Leadership title and how to maintain that title over time. Your role as a leader is to create more leaders! #retail #consulting #coaching #smallbusiness #orlando