Clevertouch ’s Post

🛠️ Visiting our valued customer today! 🏢 Taking a moment to touch base and ensure everything is running smoothly with our Ferrari & Cigarini srl machine. While our visit isn't sales-focused, we believe in the power of customer care and nurturing relationships. Checking in periodically is never a waste of time—it's all about fostering trust and laying the groundwork for future collaborations. #CustomerCare #BuildingRelationships #CustomerSuccess 🚀

🌟 Celebrating Customer Appreciation! 🌟 I am thrilled to share some heartwarming feedback I recently received from my amazing customers! 🚀 🙌 Gratitude to My Valued Customers: A big shoutout to my fantastic customers! Your positive reviews inspire me to continue striving for excellence. Your satisfaction is my top priority, and I am overjoyed to be a part of your journey. Highlights from Recent Reviews: 🌟 🌟 🌟 🌟 🌟 "A very welcoming dealership. We were seen by Chloe and George and both did their best to satisfy all our needs. They were very knowledgeable about the different models. Would I buy another vehicle at FRF? Yes, certainly." 🌟 🌟 🌟 🌟 🌟 "While my car was in for a service, I was approached by a member of the sales team to discuss the possible financing of a new car. George was helpful, answered my questions and came up with a plan that was financially viable. Having discussed it with the family, we decided to proceed. While waiting for the car, George kept us informed of the progress of manufacture (a car built specially for me :-) ). Overall, the transaction was smooth and trouble free." 🙏 Thank you for being part of our journey! Your trust and support mean the world to us. Here's to more success stories together! 🥂 #CustomerAppreciation #PositiveReviews #Grateful

Customer Review Alert! 🚨🚗 Our customers are our top priority! 🙏 Stephanie had an amazing experience at Hilton Car Supermarket! 🙌 Read the full review and see why we're the go-to destination for car buyers! 👍 #HiltonCarSupermarket #CustomerReview #CarBuyersDelight #HappyCustomer #CarDealership #UsedCars #CarSales #CustomerFirst

Great to see dealers adding penetration and growth in F&I products and improving gross, net profit and improving customer satisfaction. Recently, I met a company that can reduce a cost that can also add to gross profit, net profit and improve customer satisfaction. Scott Armstrong and DealerPOS | FleetCharge Payment Intelligence can uniquely reduce the cost of credit card processing fees up to 50% per month! Might not seem like a lot but when a dealer is spending $20,000 to $30,000 per month just processing credit cards this can turn into some REAL money in a hurry! Plus, they can process a $7,500 down payment on a car deal for about $70 versus the $150 to $225 all other processors charge making it more palatable to take credit card down payments. Plus there's no contract, no equipment fees and great customer service. Something to think about that you didn't know that you didn't know?

Customer Review Alert! 🚨🚗 Our customers are our top priority! 🙏 Amy had an amazing experience at Hilton Car Supermarket! 🙌 Read the full review and see why we're the go-to destination for car buyers! 👍 #HiltonCarSupermarket #CustomerReview #CarBuyersDelight #HappyCustomer #CarDealership #UsedCars #CarSales #CustomerFirst

A fun automotive retail fact about Mother's Day! ;) Many think that Mother's Day is a slow day for sales opportunities because most car buyers are with family, but this isn't true. Car buyer dealership visit volumes are still high on Mother's Day Sunday, but the TIME is shifted from the 11a-1P window to 3p-5p. My dealrQR data over the past 4 years shows this clearly, and Sunday leads from our lead capture dealrQR codes are in line with typical Sunday volumes, but just time shifted into the afternoon. So do enjoy your lunch with mom and family and when you come back to the store on Monday, follow up on all those dealrQR leads from today. #qrcodes #carsales #dealershiplife #customerengagement #customerexperience #leadcapture

One of our many valued partners, Renault Retail Group, have provided some excellent feedback. Thank you Ben Davies at Croydon branch. “Since joining Secret Service as a partner I only have great feedback. The partnership has brought us good growth already and huge opportunity to be visible and win business now, but also customers, that we’re confident, we will be able to retain in years to come. The customers we’ve had have been 10/10, when they arrive they know what they’ve booked but, with the majority being conquest, they don’t know what to expect so their appreciation seems to be amplified which is why I class them as 10/10, A1 customers” Using the BookMyGarage service schedules as an offering has allowed for an excellent upsell opportunity starting at a low base, especially within our own brands, and also been really useful for upskilling my staff if we receive a service from outside of our brand” Ben Davies, Aftersales Manager At Renault Retail Group, Croydon Ready to take the next step in redefining your service booking process? Contact Secret Service today, and let us introduce you to how we can support and enhance your business. 🚀 #SecretService #CarRetailers #Convenience #Efficiency #UKDealerships #ElevateYourService

Today is a day to reflect on Q2 results for many of us in automotive retail. A brief summary of my reflections: Q2 is always tough and seldom as good as we expect following a bumper month in March. We can be proud of what we have achieved and learn from any challenges/opportunities missed (quickly!). If colleague satisfaction is good, and client satisfaction is as well then you have a good business and the results will come good (medium/long term strategy beats short term!) hold your nerve and keep these as top priorities. Q3 has a plate change month, which means a strong aftersales opportunity, New car stimulus and the associated part exchanges. However, none of the above are a given, so how are we going to maximise all of the above!? Finally, remember, stay positive ! Q3 is here we go again.

One of our many valued partners, Renault Retail Group, have provided some excellent feedback. Thank you Ben Davies at Croydon branch. “Since joining Secret Service as a partner I only have great feedback. The partnership has brought us good growth already and huge opportunity to be visible and win business now, but also customers, that we’re confident, we will be able to retain in years to come. The customers we’ve had have been 10/10, when they arrive they know what they’ve booked but, with the majority being conquest, they don’t know what to expect so their appreciation seems to be amplified which is why I class them as 10/10, A1 customers” Using the BookMyGarage service schedules as an offering has allowed for an excellent upsell opportunity starting at a low base, especially within our own brands, and also been really useful for upskilling my staff if we receive a service from outside of our brand” Ben Davies, Aftersales Manager At Renault Retail Group, Croydon Ready to take the next step in redefining your service booking process? Contact Secret Service today, and let us introduce you to how we can support and enhance your business. 🚀 #SecretService #CarRetailers #Convenience #Efficiency #UKDealerships #ElevateYourService

Customer loyalty makes the difference