Cognigy’s Post

Exciting times ahead at #EnterpriseConnect as we unveil our CX Track sessions, focused on enhancing customer experiences through the power of AI. 1️⃣ Job Shifting: Where and How AI is Eliminating and Adding CX Positions: https://lnkd.in/et6SKxCW Explore the dynamic changes AI is bringing to customer service roles. 2️⃣ Medtronic Case Study: Use of Conversational and Generative AI in Enterprise Omni-Channel Contact Services: https://lnkd.in/eX4N4kxS Discover how leading organizations are leveraging AI to transform customer interactions. 3️⃣ They’re Heeeere – Generative AI Self-Service Applications…Are You Ready?: https://lnkd.in/efUahpKM Insights into the rise of Generative AI in self-service applications. These sessions are a must for anyone looking to revolutionize their CX strategies. Explore the sessions in more detail and secure your spot today: https://lnkd.in/eggXJxXX #artitfialintelligence #ai #machinelearning #innovation #generativeai #conversationalai #conversationalintelligence #cx #technology #GenAI

Exciting times ahead at #EnterpriseConnect as we unveil our CX Track sessions, focused on enhancing customer experiences through the power of AI. 1️⃣ Job Shifting: Where and How AI is Eliminating and Adding CX Positions: https://lnkd.in/et6SKxCW Explore the dynamic changes AI is bringing to customer service roles. 2️⃣ Medtronic Case Study: Use of Conversational and Generative AI in Enterprise Omni-Channel Contact Services: https://lnkd.in/eX4N4kxS Discover how leading organizations are leveraging AI to transform customer interactions. 3️⃣ They’re Heeeere – Generative AI Self-Service Applications…Are You Ready?: https://lnkd.in/efUahpKM Insights into the rise of Generative AI in self-service applications. These sessions are a must for anyone looking to revolutionize their CX strategies. Explore the sessions in more detail and secure your spot today: https://lnkd.in/eggXJxXX #artitfialintelligence #ai #machinelearning #innovation #generativeai #conversationalai #conversationalintelligence #cx #technology #GenAI

Did you know that Genesys has been recognized as a Leader in the @IDC Marketspace: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment report? See why we're a trusted partner for companies looking to use #AI to create personalized, differentiated customer and employee experiences. #AI

Monday Digest : AI in Contact Centres: Enhancing Human Interaction with Technology THERE’S no question that artificial intelligence (AI) is having a moment. While AI has the potential to transform every industry – and in some cases, is already doing so – the contact centre is no different. In fact, Gartner predicts that 80% of customer service departments will be utilising AI to elevate agent productivity and the customer experience (CX) by 2025. Read the complete article here : https://lnkd.in/gdWDCpCx #AIinContactCentres #CustomerService #CX #AgentProductivity #AIIntegration #SentimentAnalysis #DataDriven #SpeechAnalytics #IntelligentAssistant #EthicalAI #AITrends #FutureOfCustomerService #AIandHumans #AIinBusiness #DigitalTransformation

Did you know that Genesys has been recognized as a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment report? See why we're a trusted partner for companies looking to use #AI to create personalized, differentiated customer and employee experiences.

#ArtificialIntelligence is making decisions about our lives. Will you get this job, or will you get admission to a particular college or not? This is also decided by #AI in many places. AI systems have become an integral part of our lives. However, the rapid advancement of AI technology comes with a set of #ethical & #societal challenges, chief among them being the issue of #trust. How do we trust AI systems to make #unbiased_decisions, protect our #privacy, and ensure our safety? The answer lies in what I like to call the 5 pillars to build trust in AI systems: iQor Fairness, Explainability, Robustness, Transparency & Data Privacy #SmileWith_iQor #BeMoreWith_iQor In this #journey towards trustworthy AI, it's essential to understand that we're not just dealing with technology; we're #architects of a future where humans & AI coexist #harmoniously. Our mission is to create AI systems that align seamlessly with human values and #expectations, ensuring they become a force for good in our world. It demands that AI #algorithms & models treat all individuals and groups equitably, without any form of bias or #discrimination. It is not just a matter of ethics; it's a fundamental requirement to ensure that AI benefits everyone. #CustomerEngagement #iqor Trust is the cornerstone of this endeavor. So, as we move forward in this exciting AI revolution, let's remember that building trust in AI is not just a #technological_challenge; it's a socio-technological imperative. Together, we can shape a future where AI systems enrich our lives while respecting our values & rights. iQor India #CustomerExperience #BPO

Did you know that Genesys has been recognized as a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment report? See why we're a trusted partner for companies looking to use #AI to create personalized, differentiated customer and employee experiences.

Did you know that Genesys has been recognized as a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment report? See why we're a trusted partner for companies looking to use #AI to create personalized, differentiated customer and employee experiences.

🚀 Why Companies Are Adopting AI Chatbots 🚀 AI chatbots are becoming essential for businesses in today's fast-paced digital world. Here are three compelling reasons why: 1. 24/7 Customer Support: Ensure your customers get instant responses anytime, boosting satisfaction and freeing up time. 2. Cost Efficiency: Save operational costs by handling thousands of inquiries simultaneously without extra expenses. 3. Personalised Interactions: Deliver customised experiences based on customer behavior and preferences, fostering stronger relationships and increasing repeat business. AI chatbots will set your businesses apart from the competition. It's not just a trend; it's the future! 🌟 Book Your Demo: https://lnkd.in/d2TDBgim #AI #Chatbots #CustomerService #BusinessGrowth #Innovation

Many hashtag #CX leaders know that leveraging the right technology can improve processes for customers and employees. Now more than ever, it's imperative to include hashtag #AI integration and how it can streamline existing contact center systems. Discover more ways you can leverage generative AI to significantly elevate the customer experience: https://gsys.cx/48Scscz.