🔑 Access this complimentary Gartner® report "Innovation Insight: Generative AI Chatbot to Improve CX and Agent Productivity" now! According to Gartner®, "by 2026, 50% of customer service and support organizations will implement GenAI-driven virtual assistants for agent assistance/customer-facing tasks." To stay ahead, customer service leaders must leverage Generative AI to enhance their Conversational AI platforms. Download the report today 📥: https://hubs.la/Q02GyS3p0 P.S. This report is available for a limited time, so don't miss out! ⏳ #AI #GenerativeAI #CustomerService #Innovation #Gartner #ConversationalAI #CX
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Exciting times ahead at #EnterpriseConnect as we unveil our CX Track sessions, focused on enhancing customer experiences through the power of AI. 1️⃣ Job Shifting: Where and How AI is Eliminating and Adding CX Positions: https://lnkd.in/et6SKxCW Explore the dynamic changes AI is bringing to customer service roles. 2️⃣ Medtronic Case Study: Use of Conversational and Generative AI in Enterprise Omni-Channel Contact Services: https://lnkd.in/eX4N4kxS Discover how leading organizations are leveraging AI to transform customer interactions. 3️⃣ They’re Heeeere – Generative AI Self-Service Applications…Are You Ready?: https://lnkd.in/efUahpKM Insights into the rise of Generative AI in self-service applications. These sessions are a must for anyone looking to revolutionize their CX strategies. Explore the sessions in more detail and secure your spot today: https://lnkd.in/eggXJxXX #artitfialintelligence #ai #machinelearning #innovation #generativeai #conversationalai #conversationalintelligence #cx #technology #GenAI
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Exciting times ahead at #EnterpriseConnect as we unveil our CX Track sessions, focused on enhancing customer experiences through the power of AI. 1️⃣ Job Shifting: Where and How AI is Eliminating and Adding CX Positions: https://lnkd.in/et6SKxCW Explore the dynamic changes AI is bringing to customer service roles. 2️⃣ Medtronic Case Study: Use of Conversational and Generative AI in Enterprise Omni-Channel Contact Services: https://lnkd.in/eX4N4kxS Discover how leading organizations are leveraging AI to transform customer interactions. 3️⃣ They’re Heeeere – Generative AI Self-Service Applications…Are You Ready?: https://lnkd.in/efUahpKM Insights into the rise of Generative AI in self-service applications. These sessions are a must for anyone looking to revolutionize their CX strategies. Explore the sessions in more detail and secure your spot today: https://lnkd.in/eggXJxXX #artitfialintelligence #ai #machinelearning #innovation #generativeai #conversationalai #conversationalintelligence #cx #technology #GenAI
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Genesys - Helping Enterprises orchestrate the best possible experiences for their customers through class leading Cloud Omni-Channel CX Solutions.
Did you know that Genesys has been recognized as a Leader in the @IDC Marketspace: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment report? See why we're a trusted partner for companies looking to use #AI to create personalized, differentiated customer and employee experiences. #AI
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Monday Digest : AI in Contact Centres: Enhancing Human Interaction with Technology THERE’S no question that artificial intelligence (AI) is having a moment. While AI has the potential to transform every industry – and in some cases, is already doing so – the contact centre is no different. In fact, Gartner predicts that 80% of customer service departments will be utilising AI to elevate agent productivity and the customer experience (CX) by 2025. Read the complete article here : https://lnkd.in/gdWDCpCx #AIinContactCentres #CustomerService #CX #AgentProductivity #AIIntegration #SentimentAnalysis #DataDriven #SpeechAnalytics #IntelligentAssistant #EthicalAI #AITrends #FutureOfCustomerService #AIandHumans #AIinBusiness #DigitalTransformation
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Bowler turned Business Development Representative at Genesys | Driving AI-Enhanced Customer Experience Solutions | Passionate About Transforming CX Through Innovation
Did you know that Genesys has been recognized as a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment report? See why we're a trusted partner for companies looking to use #AI to create personalized, differentiated customer and employee experiences.
Genesys named a Leader in IDC MarketScape: Worldwide Conversational AI Software 2023 Vendor Assessment
genesys.com
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Dialer Administrator at Iqor • IIT Madras • XLRI Jamshedpur • Ex- Samsung • LG Electronics • Aircel • Reliance • Hyundai • Google Certified Data Analyst • Microsoft Power BI • AWS Cloud Practitioner • ML Engineer
#ArtificialIntelligence is making decisions about our lives. Will you get this job, or will you get admission to a particular college or not? This is also decided by #AI in many places. AI systems have become an integral part of our lives. However, the rapid advancement of AI technology comes with a set of #ethical & #societal challenges, chief among them being the issue of #trust. How do we trust AI systems to make #unbiased_decisions, protect our #privacy, and ensure our safety? The answer lies in what I like to call the 5 pillars to build trust in AI systems: iQor Fairness, Explainability, Robustness, Transparency & Data Privacy #SmileWith_iQor #BeMoreWith_iQor In this #journey towards trustworthy AI, it's essential to understand that we're not just dealing with technology; we're #architects of a future where humans & AI coexist #harmoniously. Our mission is to create AI systems that align seamlessly with human values and #expectations, ensuring they become a force for good in our world. It demands that AI #algorithms & models treat all individuals and groups equitably, without any form of bias or #discrimination. It is not just a matter of ethics; it's a fundamental requirement to ensure that AI benefits everyone. #CustomerEngagement #iqor Trust is the cornerstone of this endeavor. So, as we move forward in this exciting AI revolution, let's remember that building trust in AI is not just a #technological_challenge; it's a socio-technological imperative. Together, we can shape a future where AI systems enrich our lives while respecting our values & rights. iQor India #CustomerExperience #BPO
Brian Wagner, CEO of Health Insights Consulting Group, Inc., and a board member of Revinax, emphasizes the importance of trust and responsibility in the AI revolution. "Building trust in AI requires clear rules for responsible use to ensure broad adoption and demonstrate its value in enhancing customer experience." Unpack more CX insights by checking out our full blog. 👇 https://lnkd.in/eWnABFcc #iQor #AI #CX #CustomerExperience #SymphonyAI #FutureofAI #CXInnovation #BPO #CustomerEngagement #TechTrends #AITrends #SmileWithiQor
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Did you know that Genesys has been recognized as a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment report? See why we're a trusted partner for companies looking to use #AI to create personalized, differentiated customer and employee experiences.
Genesys named a Leader in IDC MarketScape: Worldwide Conversational AI Software 2023 Vendor Assessment
genesys.com
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Did you know that Genesys has been recognized as a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment report? See why we're a trusted partner for companies looking to use #AI to create personalized, differentiated customer and employee experiences.
Genesys named a Leader in IDC MarketScape: Worldwide Conversational AI Software 2023 Vendor Assessment
genesys.com
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🚀 Why Companies Are Adopting AI Chatbots 🚀 AI chatbots are becoming essential for businesses in today's fast-paced digital world. Here are three compelling reasons why: 1. 24/7 Customer Support: Ensure your customers get instant responses anytime, boosting satisfaction and freeing up time. 2. Cost Efficiency: Save operational costs by handling thousands of inquiries simultaneously without extra expenses. 3. Personalised Interactions: Deliver customised experiences based on customer behavior and preferences, fostering stronger relationships and increasing repeat business. AI chatbots will set your businesses apart from the competition. It's not just a trend; it's the future! 🌟 Book Your Demo: https://lnkd.in/d2TDBgim #AI #Chatbots #CustomerService #BusinessGrowth #Innovation
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Sr. Sales Account Executive @ Genesys | Empowering Public Sector Clients to build meaningful connections with their Citizens through Empathy & AI Powered Experience-as-a-Service
Many hashtag #CX leaders know that leveraging the right technology can improve processes for customers and employees. Now more than ever, it's imperative to include hashtag #AI integration and how it can streamline existing contact center systems. Discover more ways you can leverage generative AI to significantly elevate the customer experience: https://gsys.cx/48Scscz.
Many #CX leaders know that leveraging the right technology can improve processes for customers and employees. Now more than ever, it's imperative to include #AI integration and how it can streamline existing contact center systems. Discover more ways you can leverage generative AI to significantly elevate the customer experience: https://gsys.cx/48Scscz.
What smart companies know about integrating AI
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