CogniSaaS’ Post

Kevin and Roman are discussing current events in Customer Success, including a dinner hosted by Matik through the Atlanta Customer Success Network community. They talk about what Matik does at a very high level and how it could be potentially useful. Please note Kevin's understanding of the tool came from a brief review of the site and some discussion at the dinner. This is not a recommendation nor a paid endorsement. #PresentationImpact #AutomatedTalkTracks #QBRsessions #DataAnalysis #OptimizePresentations #PresentationAutomation #KeyIssues #PresentationDevelopment #EfficientPresenting #Matik #CustomerSuccess

Continuous innovation leads to a disproportionate increase in value delivery. See firsthand how leading companies such as Bolt have achieved a higher degree of collaboration and efficiency with DevRev. Join us for an insightful webinar on Transforming Customer Support by Replacing Zendesk with DevRev. Discover the unique value proposition of DevRev and why it stands out in the market. Register below!

Imagine this: You’ve just landed your dream role as the Director of Customer Success. Thrilling, right? But now, you're faced with the big question "What's my first move?" 😬 ZapScale's recent webinar, “How to Excel as a First-Time Customer Success Leader,” is here to guide you! Featuring valuable insights from Raman Bindra, CS Director at Recruiterflow, and Mausmi Ambastha, Co-founder & COO of ZapScale, this session is packed with must-know strategies. 💪 Here’s a sneak peek at what you’ll learn: ✨ The critical first steps to take as a new CS leader ✨ Top-priority tasks to focus on ✨ Mastering the fundamentals: People, Processes, and Product ✨ How to go beyond quick wins to ensure long-term growth and sustainability Catch the full conversation here 👉 https://lnkd.in/g__r5GGY #CustomerSuccess #Webinar

2024 AgileOne Customer Forum! Tuesday Keynote is Mr. Chad Foster! “If you don’t own your life, who will?” “Happiness is not an emotion….it is a decision every single day!” “You have the power! To choose your response and to choose your attitude!” #Inspiring!! #2024AgileOneCustomerForum

Join me as I explore the world of revenue enablement with Craig Nelson, lead for sales and marketing at Triptych. We discuss the importance of a broader company approach that aligns marketing, sales, and service to drive customer loyalty. Nelson highlights the need to include the service organization in revenue enablement discussions and the impact of marketing and sales on customer experience. Our conversation delves into aligning key performance indicators, measuring the impact of sales enablement efforts, and the need for strong senior management support. Learn about the evolution of sales enablement, the challenges of leadership and implementation, and the potential of enabling technologies like machine learning and data to make a business case. #RevenueEnablement #SalesAndMarketing #CustomerExperience #Triptych #closemode

Come learn how computer vision is helping over 30 major ISP around the world achieve much higher First Time Right rates by transforming their network operations. 𝗧𝘂𝗲𝘀𝗱𝗮𝘆, 𝗝𝗮𝗻𝘂𝗮𝗿𝘆 𝟯𝟬𝘁𝗵, 𝟮𝟬𝟮𝟰, 𝗮𝘁 𝟯:𝟬𝟬 𝗣𝗠 (𝗖𝗘𝗧) Register here 👉 https://hubs.li/Q02fZZbt0 #aiwebinar #operationalexcellence #digitaltransformation #fieldoperations

Your book of business has doubled, but your team hasn’t 😲 Scaling customer success is not easy with limited resources and bandwidth. That’s why Matik is bringing together the top minds in CS to discuss best-in-class strategies for scaling CS on June 6th, encompassing how to: ✅ Reach every customer (big and small)  ✅ Do more with fewer resources Secure your free spot at Matik’s Scale + Customer Success Summit here ⬇️ https://lnkd.in/gfkUMxVx Let me know in the comments how your team is scaling customer success! #ScaleCustomerSuccessSummit #customersuccess #csms #revenueoperations #revops #scale

🚀 You Spoke, We Listened: Here’s What Matters Most to You Our launch week provided invaluable insights, and we're excited to share the top priorities that we'll focus on and will continue to enhance: ✨ Low Latency: Ensuring Thoughtly agents are fast and responsive to ensure a seamless experience for your callers. 🎤 Natural Sounding Voices: Delivering engaging, human-like voices with natural pauses. 🔗 Seamless Integration: Making sure Thoughtly fits effortlessly into your existing systems with versatile APIs and compatibility. 👥 Expert Support: Offering professional setup and continuous support through our Agent Accelerator Program: https://buff.ly/4egEAc7 Thank you for your feedback and support during our launch. We’re dedicated to exceeding your expectations! 👉 Read the full blog here: https://buff.ly/4coMLS7 #ThoughtlyLaunch #CustomerFeedback #Innovation

🌟#IFSConnect - don't miss the Fire Chat with Cathie Hall and Tomasz Majcherek! When. On May 14, make time for this special session, where our experts will discuss the challenges and opportunities encountered by customers in a rapidly changing technological reality. In a special “Fire Chat” session, Cathie Hall, Chief Customer Officer, and Tomasz Majcherek, Customer Success Director, will present their experiences and strategies in building successful customer partnerships. This is a great opportunity to learn more about the key aspects of creating collaborative success in the world of technology. #IFSConnect #FireChat #CustomerSuccess #TechTrends #BusinessStrategy #CustomerRelationships

Nominations are open for the @Verint #Engage24 Global Customer Awards! Join us in sunny Orlando September 23-25! @rslamoureux #CX #AI #BehavioralData #OpenPlatform #Bots #CXAutomation #DigitalTransformation #Automation #Digital #ROI #Verint