Colm Barry’s Post

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UK&I Partner Marketing Senior Director at Dentsu

What a fantastic afternoon full of insights and learnings. Great content from all speakers, especially an amazing discussion between Angela Tangas Dentsu's UKI CEO and William John from Santander. Loved the conversation with #dentsu CMO Azlan Raj, Neil Robinson from Salesforce and Pauline Miller on "Knowing your Customer". Neil made some great points, especially one basic one...simply "Listen", be curious and how important implicit vs explicit data is. Finally, Mark Foster, GB Olympian and 8x World Champion, gave an incredible speech on developing a winning mindset. Loved his "E + R=O" framework - Experience + Reaction = Outcome. If you experience something negative, how you react (and the speed of that reaction) leads to an outcome. You can decide if that outcome is positive or negative. Great event. #dentsu #seicho #merkle

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