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Hearing from customers helps us improve our processes that impact customer support and patient care. For example, in 2022 Cook saw a 47% growth in new users to our updated Customer Portal. Learn more: bit.ly/3H5prem #cookmedical #HIRC #supplychain #customerportal

45% of consumers are more likely to visit a business if it responds to negative reviews. Addressing issues professionally enhances trust and loyalty. Businesses that prioritize customer feedback and handle negative reviews with care are 45% more likely to attract and retain customers. 🌟 Curious about how to turn feedback into loyalty? Discover the strategies that can help your business thrive. https://lnkd.in/gf5hZ352 How do you handle negative reviews to build trust? #CustomerFeedback #OnlineReputation #TrustBuilding

Discover how one of our pharmacies leveraged Automated Customer Surveys for real-time feedback and dramatic improvements. ✨ A substantial increase in Google reviews and a high Net Promoter Score (NPS) are just the beginning. This is one example of how our users are transforming their customer service in healthcare. #CustomerRetention #DigitalHealth #CommunityPharmacy #NPS #60day

Feedback. Hospitals receive it in volume, courtesy of third-party sources such as patient-provided HCAHPS scores. It’s equally important that here at SMS Healthcare we receive direct feedback from our customers, and we make that easy in the form of our Annual Customer Survey. We ask specific questions and then give you the chance to provide us with valued feedback. https://lnkd.in/ecTGj58r #SMSHealthcare #smshc #WhateverItTakes #AnnualCustomerSurvey #ValuedFeedback

Have you read our latest issue of Inside Olivine? Matthew Reeves shared with us 💥The PMM’s guide to customer conversations. It includes why customer conversations will make you a better PMM fast, insightful tips, and some conversation topics to get you started. Check the link in the comments to read it, and don't forget to subscribe to our newsletter to receive monthly product and growth updates straight to your inbox. #productmarketing #insideolivine

Are spreadsheets becoming your late-night companions? Good news. At LogiSense, we've crafted a tool that gives you a clearer picture of your business's billing health. Our Free Monetization Assessment allows you to quickly compare your monetization strategies with industry leaders, turning doubts into actionable insights. https://lnkd.in/gTG5T6ST

Similar to SecureRX we offer the same great features, but for medical supplies with SecureOrder. Reduce the headache and enhance the security for your customers when it comes time for them to order their medical supplies. Benefits at a Glance: 📦 Improve Medical Supply Orders: With SecureOrder, send a unique link to your customers allowing them to select which supplies they need ordered at their convenience. No app or username required. 🔒 Two-Factor Authentication: With SecureOrder, protect sensitive customer information and ensure order security through two-factor authentication. Customers must enter their birthdate and a unique code is sent to their phone for authentication. 🖥 Streamlined Operations: With SecureOrder, experience smoother workflows and more efficient communication, leading to improved customer care. Easier for your customers and easier for your team. Reach out to learn more!  Schedule a demo to learn how SecureOrder can elevate your company, simplify supply ordering, and improve customer satisfaction.  💬 Let's Connect and Transform Healthcare Together! #DigitalConversation #HealthTech #SecureOrder #DataSecurity #HealthcareInnovation #DigitalTransformation #DigitalMessaging

How do you identify product market fit? Larry shares his experience of learning how to qualify a customer. He shares the experiences that changed his view on product market fit. #productmarketfit #qualifyingcustomers #lifelessons

“It’s very important to ask medical questions when you’re doing your fact find with your clients because it can offer the clients a much higher LTV”. Watch more2life’s Strategic Account Director, Mike Millar, discuss the importance of asking 13 health and lifestyle questions to ensure a better customer outcome for your clients. Download questionnaire: https://okt.to/HTG3km Use our free Enhanced LTV calculator: https://okt.to/8JdqgG Learn more about Tailored Enhanced: https://okt.to/R5W49O Create a KFI: https://okt.to/gEjxvW

I'm excited to share the latest article on the topic of creating advocacy for your MedTech solutions. This is the 3rd part in our series on customer loyalty. In today's piece, we look at leveraging the customer champions you've created, to amplify your brand, increase credibility, and drive growth. A key aspect of this approach is to build and maintain a brilliant customer experience, ensuring that users are genuinely satisfied and enthusiastic about your products. Read the full article here https://lnkd.in/eMwWFHj6 #MedTech #CustomerAdvocacy #MarketingStrategies #BrandGrowth #CustomerExperience #NPS