Feedback. Hospitals receive it in volume, courtesy of third-party sources such as patient-provided HCAHPS scores. It’s equally important that here at SMS Healthcare we receive direct feedback from our customers, and we make that easy in the form of our Annual Customer Survey. We ask specific questions and then give you the chance to provide us with valued feedback. https://lnkd.in/ecTGj58r #SMSHealthcare #smshc #WhateverItTakes #AnnualCustomerSurvey #ValuedFeedback
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So proud to work for an organization that is #1 in these 2 categories that I value so much in my own career! Read the full survey results to learn about all of the other amazing categories we are recognized for.
Verisma clinched the #1 spot in Client Relationships and Cultural Fit according to a recent survey by Black Book Market Research LLC. As a leader in Health Information Solutions, we prioritize building meaningful connections with our clients, amplifying their reputation, and boosting healthcare efficiency. Our commitment to seamless engagement, transparency, and a perfect cultural fit ensures customer satisfaction and success. Read the Black Book Press Release here: https://lnkd.in/gKcPbNX9 #ClientConnections #Verisma #healthinformationsolutions #healthinformationmangement
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Improving Average Handling Time (AHT) can bring significant results for Healthcare Centers: ✅ Higher customer retention rates ✅ Reduced staff turnover ✅ Improved team efficiency ✅ Decreased operational expenses. Learn more on what practical tips can be applied to reduce your AHT without overloading call center agents or compromising the quality of patient support in our updated Guide to Measure and Improve Average Handling Time: https://lnkd.in/eHPYYn2w #AHT #HealthcareCallCenter
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Effortlessly manage customer interactions with Healthgrate's Call Center Support Solution, crafted for simplicity, transparency, and complete operational control. #healthtechnology #PreventiveCare #Healthgrate #EfficiencyInHealthcare #HealthgrateCommunity #HealthcareNetworking #HealthcareProfessionals #DoctorNetwork #PatientCommunity #HealthcareCollaboration #TransformingHealthcare #HealthcareConnections #HealthcareTogether #HealthcareInnovation #HealthcareCollaboration #HealthcareIndustry
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Medical Practice Consulting | Transforming Practices to Profitable Success | Revenue Cycle Strategist
A new survey shows that "fewer than one in three respondents pay their medical bills in full right away", with many citing affordability as a major factor. The report suggests that revenue cycle teams should work with patients using "clear and easy-to-understand bills", "mobile payment", and more flexible medical payment plans to improve customer satisfaction: https://lnkd.in/eaS_rCQj #HealthcareIndustry #HealthcareManagement #RevenueOptimization #RevenueCycleManagement #MedicalBilling #MedicalPractice #PracticeManagement #HealthcareTechnology #HealthcareRevenueCycle #ConsultCMF
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We're coming into 2024 hot with some serious new value for you 🔥. We've released some major new features, developed directly from customer feedback, that you've got to see! Tune into our webinar on the 23rd to learn all about it! https://buff.ly/3R2VLn0 #medicaldevices #medicaldevice #medicaldevicesales #inventorymanagement #supplychain #healthcareit
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“It’s very important to ask medical questions when you’re doing your fact find with your clients because it can offer the clients a much higher LTV”. Watch more2life’s Strategic Account Director, Mike Millar, discuss the importance of asking 13 health and lifestyle questions to ensure a better customer outcome for your clients. Download questionnaire: https://okt.to/HTG3km Use our free Enhanced LTV calculator: https://okt.to/8JdqgG Learn more about Tailored Enhanced: https://okt.to/R5W49O Create a KFI: https://okt.to/gEjxvW
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The importance of the client answering the medical questions correctly is imperative to gaining the best possible outcome for your customer. Our tailored enhanced product can potentially offer your customer a better LTV if they have been diagnosed with certain conditions! Listen to what Mike Millar has to offer as advice around this.
“It’s very important to ask medical questions when you’re doing your fact find with your clients because it can offer the clients a much higher LTV”. Watch more2life’s Strategic Account Director, Mike Millar, discuss the importance of asking 13 health and lifestyle questions to ensure a better customer outcome for your clients. Download questionnaire: https://okt.to/HTG3km Use our free Enhanced LTV calculator: https://okt.to/8JdqgG Learn more about Tailored Enhanced: https://okt.to/R5W49O Create a KFI: https://okt.to/gEjxvW
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!!New Book!! Down to 40 Hours – A Roadmap for CPAs to End Overworking Without Giving Up Revenue
Wish you could stop chasing clients, so you could get a few hours a week back? Some of the most powerful levers in your #accounting practice are 1. Improve pricing 2. Keep niching 3. Create a waitlist I had a great conversation with Ed Kless and Ron Baker on their podcast, TSOE. Be sure to check it out!
I believe that entrepreneurs continue the work of creation and that human flourishing is the purpose of business.
How to Create a Waitlist for Your Business | Boost Customer Demand and Retention Geraldine Carter on The Soul of Enterprise on how to implement a waitlist strategy to enhance customer demand and retention for your business. Discover how direct primary care doctors utilize waitlists and gain insights on leveraging this powerful tool for your own success. #WaitlistStrategy #CustomerDemand #RetentionStrategies #BusinessGrowth #ClientManagement #DirectPrimaryCare #CustomerExperience #EffectiveMarketing #BusinessTips #SuccessStrategies Ron Baker For more, visit - https://lnkd.in/eCV9Aim
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High-quality customer support can significantly impact patient satisfaction scores and loyalty in healthcare! 🏥✨ Studies show that patients are 2.7 times more likely to recommend a healthcare provider if they have an excellent customer service experience. This underscores the role of customer support in healthcare settings. Let's discover how exceptional customer support enhances patient satisfaction and loyalty: 🌟Personalized engagement: Trained support teams offer empathetic and knowledgeable responses, addressing patient concerns effectively. 🌟24/7 accessibility: Immediate assistance and round-the-clock availability ensure patients feel supported whenever they need it most, enhancing overall satisfaction. 🌟Trust and confidence: Consistent, reliable support builds patient trust, encouraging loyalty and positive recommendations. #customerservice #customersupport #contactcenter #healthcare #medicine
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Did you know we have insightful blog posts about industry topics and issues? Go check out our blog by Byron Harris, PharmD, our Vice President of Pharmacy, for some thoughts on the PSG PBM Customer Satisfaction Report. #blog #pbm #thoughtleadership
𝑾𝒉𝒂𝒕’𝒔 𝒄𝒐𝒎𝒊𝒏𝒈 𝒏𝒆𝒙𝒕? 𝐏𝐒𝐆’𝐬 2023 𝐏𝐁𝐌 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐑𝐞𝐩𝐨𝐫𝐭 showed the lowest satisfaction score for 𝐏𝐁𝐌𝐬 since 2014. With the 𝐏𝐁𝐌 marketplace more competitive than ever, 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯 𝘪𝘴 𝘢 𝘬𝘦𝘺 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵𝘪𝘢𝘵𝘰𝘳. Does your organization have a plan to improve your customer satisfaction scores? Byron Harris, PharmD, our 𝐕𝐢𝐜𝐞 𝐏𝐫𝐞𝐬𝐢𝐝𝐞𝐧𝐭 𝐨𝐟 𝐏𝐡𝐚𝐫𝐦𝐚𝐜𝐲 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐬, recently wrote a blog about key areas of improvement for 𝐏𝐁𝐌𝐬 and how Medical Review Institute of America, LLC (𝐌𝐑𝐈𝐨𝐀) can help with those improvements. 𝑪𝒍𝒊𝒄𝒌 𝒕𝒉𝒆 𝒍𝒊𝒏𝒌 𝒃𝒆𝒍𝒐𝒘 𝒕𝒐 𝒍𝒆𝒂𝒓𝒏 𝒎𝒐𝒓𝒆. https://lnkd.in/dui99Bd6 #PBMs #healthcare #healthplans #tpas #teammrioa
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