Customer Success Collective’s Post

Ready for your career to take off? ✈️ Snag 10% off all courses and membership plans for a limited time, and gain the skills you need to stand out in the competitive world of customer success. Use code SUMMER2024 at checkout until August 31 to claim your discount. 🔗 https://lnkd.in/d6qtYYCN #CareerGrowth #SkillDevelopment #ProfessionalDevelopment

Have you ever been surrounded by brilliant minds, yet still felt a sense of isolation in your professional journey, as if you're tackling intricate challenges with minimal support and resources from your peers? You're not alone. That's why we developed Exec+ membership, a premier growth platform tailored to empower and elevate leaders in customer success. And the best part? You can save $299 until the end of the month. Imagine being able to: 🚀 Sharpen your skills through expert-led workshops, curated resources, and interactive courses like the Leadership Accelerator Program (look below to see what one of our alumni had to say about the certification). 🌐 Engage with a vibrant network of peers through curated groups for invaluable connections and shared expertise. 🤝 Gain personalized guidance by accessing a dedicated peer-to-peer mentorship program for unparalleled support and strategic insights. Save 10% off with code SUMMER2024 until August 31. https://lnkd.in/d2ZedXff #CustomerSuccess #LeadershipDevelopment #Leadership #CareerGrowth #ProfessionalDevelopment

Don't miss your chance to network with 100+ CX pros at Customer Experience Summit San Francisco, October 24. ⭐️ Sherrod Patching, Vice President of Customer Success, GitLab ⭐ ️ Mark Anderson, Director of CS and Proposals, Siemens ⭐ ️ Kshama Swamy, Senior Vice President of Customer Experience & Operations, PAR Technology ⭐ ️ Valerie Focke, Vice President of CS, Datamaran ⭐ ️ Romeo Leon, Vice President of CS, GoodTime Plus many more. $100 off closes midnight, Friday August 30 🎟 Your early bird ticket: https://lnkd.in/devCnw-J

What do New York City, Chicago, and London have in common? 🌏 They’re the first stops on our Customer Success Certified: Core world tour! In just one day, you'll learn from a renowned customer success expert, network with peers in your area, and walk away with valuable knowledge, insights, and tools to apply in your role the very next day. And the best part? Use code SUMMER2024 to save 10% until August 31. Don’t miss out on this one-day customer success extravaganza and secure your seat to an upcoming cohort in: 🔹 New York City on October 2 🔹 Chicago on November 12 🔹 London on December 3 👉 Grab your brochure: https://lnkd.in/dhQCwUzy #CustomerSuccess #Certification #NewYork #Chicago #London

ROI is a metric no one can leave unattended. 🤔 Companies won't want to begin any new strategies or plans without knowing there'll be strong returns on any financial investment they make. But how do you go about justifying and proving the ROI of your customer success initiatives? Ashish Singh takes us through his 4 steps.

Have you heard that Customer Success Festival is coming back to Chicago this November 13 & 14? 🎁 An agenda brimming with exceptional presenters. 🗯 Innovative topics that will spark your creativity. ✌ Exciting networking opportunities to expand your circle. Soak in wisdom from powerful speakers at Salesforce, PayPal, LinkedIn, and many more. 👇 Take a brochure: https://lnkd.in/ddqrADS6 P.S. Did you know we're also bringing CS Certified: Core, our one-day live training, to Chicago on November 12? Reserve your seat: https://lnkd.in/dPEFsi-V

Harvard Business Review says there’s empirical evidence to suggest pay transparency “can lead to more accurate and more optimistic beliefs about earnings potential, increasing employee motivation and productivity.” So… is your paycheck reflecting your value? 🤔 For years, compensation has been a taboo topic. But it's essential to understand if you’re being fairly compensated for your hard work. Which is why we’re bringing back our Customer Success Salary Report. This year, we're on a mission to unravel the mystery behind salaries in the customer success sector. By taking a few minutes to complete our (100% anonymous) survey, you'll help us create a comprehensive resource that sheds light on the real numbers and sentiments surrounding compensation. Your input will be instrumental in shaping a revolutionary study that could change the game for professionals like you. Ready to contribute? Let’s go. 🚦https://lnkd.in/dDS8kiTq

Wanna provide the best value to your customers and save yourself heaps of time? Of course you do. It's why we've teamed up with Matik to bring you the QBR one-pager. This is your ultimate resource that covers the most essential data-driven insights and high-level updates for your customers. Discover: ⭐️ The lowdown on creating a QBR one-pager. ⭐️ How to use it to stay better connected with customers. ⭐️ Handy tips & tricks to implement in your own QBR templates. Grab yours today 👉 https://lnkd.in/dnHDTE87 #customersuccess

Got plans for November 12? Join us in Chicago for a one-day customer success training session to learn from Matt Strait, Customer Success Manager at Stripe, and network with peers in your area. Expect: 👩🏫 Expert-led sessions on customer feedback, retention, churn, and metrics. 📜 CPD-accredited certification. 📚 OnDemand access to course modules with extra content from Intercom, Google, RingCentral, and 20+ templates and frameworks. 🤝 Networking opportunities with like-minded peers and complimentary drinks. Be quick, as there's less than two weeks left to save 10% with code SUMMER2024. https://lnkd.in/eUduWWY8 #CustomerSuccess #Networking #ProfessionalDevelopment #Chicago

Your customer support teams are a critical part of your CS strategy. So how can you use AI to help streamline their efforts? We reveal all in our latest live session on September 11. 🎥 Join experts from Ask-AI and Personio as we discuss how to leveraging AI to hit targets, while driving employee efficiency and happiness. Key takeaways: ✅ Set realistic expectations with AI & leverage its full potential. 🔮 Discover the future of workplace AI and prepare for 6+ months. 🤩 Hear real-life examples of how AI is helping support teams hit their targets. Sign up today 👉 https://lnkd.in/dEtaGWxb #customersuccess