Customer Success Collective

You’ve spent years honing your customer success skills, now it's time for the big leap into leadership! The difference between a senior role and a leadership position often comes down to one key thing: expertise. And the quickest way to gain it? Learning from those who’ve been there and done that. That’s exactly what our Leadership Accelerator Program is all about. Starting October 15, this 6-week certification covers everything you need to know to step confidently into a leadership role: 🔹 Week 1: The make-up of a great customer success leader 🔹 Week 2: Managing a customer success team with Renata Kashiwaya Pinheiro, VP of CS at Zaptic 🔹 Week 3: Data-driven decisions with Minna Vaisanen, Ex-Head of CS at Thrive Partners Ltd. 🔹 Week 4: Customer success strategy—customer journey with Deborah Knight, CS Consultant 🔹 Week 5: Customer success strategy—alignment with Renata Kashiwaya Pinheiro 🔹 Week 6: Impact of skilled customer success professionals with Deborah Knight You'll gain valuable insights, swap ideas with other leaders, and fast-track your path to success. And the best part? It’s designed to fit into your busy schedule as just 1-2 hours a week. That’s less than 2% of your time! Don’t wait. Groundbreaking journeys start with a bold step. https://lnkd.in/e7Yp4Wis #CustomerSuccess #CSLeadership #LeadershipDevelopment #LearningAndDevelopment #ProfessionalGrowth

With mounting pressure to demonstrate its tangible contribution to growth, Customer Success must adapt or risk becoming irrelevant. So it boils down to this: Is Customer Success becoming obsolete, or is it still the key to driving SaaS growth? 📈 Join this debate, hosted by our partners Mayple, as we view both sides of the argument with two industry heavyweights - Nick Mehta, CEO of Gainsight, and Jay Nathan, CCO of Churnkey. 📅 Tuesday October 15 ⏰ 1pm EDT | 6pm BST 💻 Online Sign up today and don't miss out 👉 https://lnkd.in/dKJn7TFY #customersuccess

What's the key to building a loyal customer base? 🤔 According to Chinelo Diejomaoh, Customer Success Manager at NorthRow, it's good old advocacy - and it's a game-changer for businesses worldwide. 🌎 In this edition of CSC Insights, Chinelo takes us through why advocacy matters today, how it contributes to driving customer success, and some key strategies to support your business success. 👇

🚨 This is your last chance to sign up for the Leadership Accelerator Program before it starts next Wednesday, October 15. 🚨 This isn’t just another boring course. It’s six weeks of real-world, hands-on learning designed to help you grow from a customer success manager into a true leader. You’ll learn directly from pros at companies like Zaptic and Thrive, and take part in interactive sessions that let you put new skills into action right away. Here’s what’s in store: ✅ No fluff, just practical strategies to help you lead your team and scale success. ✅ A toolkit of resources you can use immediately. We're talking templates, frameworks, and expert advice. ✅ A community of peers who’ll share their insights and experiences, so you’re never learning alone. And yes, you’ll earn a certification at the end of the program, but more importantly, you’ll gain the confidence to tackle challenges, boost your team’s performance, and make your mark. Don’t miss out. This is your final shot to be part of the upcoming cohort, and spots are filling up fast. https://lnkd.in/dWGVeYCw P.S. This program is included within Exec+ membership, a premier platform designed for customer success leaders who want to increase their impact and connect with a community of peers. #CustomerSuccess #LeadershipDevelopment #LeadershipSkills #CustomerSuccessLeaders #ProfessionalGrowth

Has Customer Success (CS) run its course? 💭 That's the topic of this thought-provoking debate between two industry giants - Nick Mehta, CEO of Gainsight, and Jay Nathan, CCO of Churnkey - hosted by our partners Mayple. Join them to discover actionable insights, fresh perspectives, and strategic guidance to navigate the evolving landscape and redefine your approach to CS for sustainable growth. 📅 Tuesday October 15 ⏰ 1pm EDT | 6pm BST 💻 Online Sign up today and don't miss out 👉 https://lnkd.in/eudDBzwK #customersuccess

“What the customer success world needs is more mentors and coaches, and fewer superstars and lone wolves who’re only out there to make a name for themselves,“ eloquently put by Josh Zamora, Director of Global Customer Success at Hostaway.   When it comes to nurturing the talent of tomorrow, the best type of manager isn’t preoccupied with their own name, but being a mentor to their CSMs and their employees. As a manager, there’s zero room for ego. You shouldn’t wish your team success because it reflects well on you; that shouldn't be the end goal, but rather a fortunate byproduct of what happens when you allow your team to be successful amongst themselves. Get your leadership fix in this article filled with a lot of business home truths. 👇 https://lnkd.in/e9Yuyvsv #CustomerSuccess #IC #Management

Join us in watching the live stream of our first session for Customer Support Summit, October 9. This session called: 'To AI or not to AI: Streamlining support operations with AI and RPA', is with Colin Crowley, Customer Experience Executive and Thought Leader Learn about how you can meet the financial needs of the business while maintaining high-quality customer support. Thanks to AI, this is now increasingly possible - but where do you start and how do you practically implement AI solutions - and not only that, but when should you choose to invest in AI versus Robotic Process Automation (RPA)? Learn about the difference between AI and RPA, with a case study of implementing AI and RPA in a contact center environment. Emerge with a greater appreciation for how either technology can be used effectively in your contact center operations. Secure your free space for access to the rest of the sessions, and OnDemand access later: https://lnkd.in/eA6xheXs

The time is now. ⏰ We're about to get started on the free, virtual Customer Support Summit - and there's still time for you to join us. The first session is streaming live here on LinkedIn👇, and we'd love you to sign up for the rest of the day's unmissable sessions. If you can't make every session live, register now to receive OnDemand access later. Head here to register 👉https://lnkd.in/eA6xheXs

🌟 Exciting news! Customer Success Certified | Leadership is now CPD-accredited! 🌟 Take your leadership skills to the next level with our certification, now recognized for Continuing Professional Development (CPD). Here’s what you’ll gain: Expert insights: Learn from leaders at top companies like LinkedIn, Stripe, and Google. Comprehensive content: Master key competencies in customer success, from data analytics to strategic team management. Accredited learning: Earn a prestigious CPD accreditation to demonstrate your commitment to professional growth and leadership development. Whether you’re an aspiring leader or looking to strengthen your current leadership style, this course will equip you with the tools needed to drive success within your team and organization.  With lifetime access, you can revisit the content anytime to refresh your skills! #CustomerSuccess #LeadershipCertified #CPDAccredited #ProfessionalDevelopment #CareerGrowth

Don't be the last to sign up for the free, virtual Customer Support Summit today, October 9. 🔥 Starting at 8:15 ET, we've a star-studded lineup of Support, CS, and CX pros, all at the ready to share hard-earned insights to bolster your customer function, with everything from AI to the future of omnichannel support. 🤩 To AI or not to AI: Streamlining support operations with AI and RPA, with Colin Crowley, Customer Experience Executive and Thought Leader 🤩 Transforming customer support with AI and automation: Insights from industry leaders, with Kristin O'Neill, Former Vice President of Customer Support & Customer Success, Arik Pe'er, Global Support Manager, Netafim, Monika Aufdermauer, VP of User Success, Koho, and Jordan Barker, VP of Customer Success - Global, Alteryx 🤩 Remote and hybrid support models: Best practices for the modern workforce, with Mike Dry, VP of Customer Success & Support, Dealfront, and Paul Faure, Director, Customer Care, Dealfront 🤩 From cost center to revenue driver: Leveraging AI to transform support, with Mollie Holland, VP of Customer Experience, DevRev 🤩 Using data to personalize the customer experience, with Kimberly Ayala, Director of Customer Success, North & South America, Akeneo 🤩 Anticipating customer needs: Proactive services & analytics strategies for support teams, with Raymond O., Director, Global Customer Experience (GCX) - Strategic Programs, Microsoft 🤩 Panel: Balancing technology and human touch; The future of omni-channel support, with Amrit Prakash, Associate Director, Customer Support and Success Operations, Checkmate, and Marc Burckin, Vice President, Technical Support Delivery, Docusign 🤩 Customer support as a cradle of talents, with Dmitrii Makhusaev, VP of Customer Support, Semrush All you’ve got to do is fill in your details, and BOOM - you’re in! If you can't make all sessions live, simply register in advance to receive access to the sessions on-demand later. Grab your free ticket here: https://lnkd.in/eA6xheXs See you there. 🤩