CX Today’s Post

Upcoming Webinar: The Contact Center Evolution: The Missing Pieces to Make AI a Success! Contact centers have faced ongoing challenges such as attrition, agent disengagement, and repeat contacts. With the introduction of automation, remote work, and new communication channels it seems tech has only exacerbated these issues. But not to worry, we've got the experts here to help! What will be covered in the webinar? ✅ Current challenges for contact centers ✅ Future challenges and expectations ✅ How to handle these challenges ✅ Opportunities you can seize now 📣 Register Now : https://lnkd.in/ezfbgwag #Zoom #AI #ContactCenter Charlie Mitchell | Adrian Swinscoe | Chandler Galt

Zendesk Unveils “Industry First” Outcome-Based Pricing Model 🆕 Described by the company as an “industry first” for customer experience, the model is directly dependent on the performance of Zendesk’s #AI agents. Is it the end of traditional CCaaS pricing systems? https://lnkd.in/eVqjappn #cx #cxnews #ccaas

The Latest #BigCXNews – The Latest on NICE's New CEO, Salesforce's PredictSpring Acquisition, & Five9 📰 CX Today’s Charlie Mitchell presents the latest trending news from the customer experience world. He’s joined by five prominent CX analysts to dissect the latest news in the space, including stories from NICE, Salesforce, and Five9. In this edition, our CX experts include: 🔴 Zeus Kerravala, Principal Analyst at ZK Research 🔴 Rebecca Wetteman, CEO & Principal Analyst at Valoir 🔴 Simon Harrison, Founder & CEO of Actionary 🔴 Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research 🔴 Martin Schnieder, VP & Principal Analyst at Constellation Research Full interview 👉 https://lnkd.in/eRB9nvsS #cx #cxnews #ccaas

🤖 Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities 👇 #cx #ccaas #contactcenter #ai | ULAP

Five9 Closes on Acqueon Acquisition, #AI and Revenue Capabilities Key 🤝 CEO Mike Burkland believes the deal will help expand the company’s market reach, enhance its AI offerings, and boost its orchestration proficiency. More here 👉 https://lnkd.in/egpeAPbc #cx #cxnews #ccaas

Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience How can enterprises avoid costly and potentially embarrassing limitations, while continuing to reap the benefits self-service delivers? 👇 #cx #ccaas #customerexperience #selfservice | Local Measure

Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed” ❌ Marc Benioff also proclaimed Salesforce “the largest enterprise software company in the world” during an earnings call last night 👇 https://lnkd.in/efqNHgiX #cx #cxnews #ccaas

CCaaS Migrations: 3 Pearls of Wisdom Give your cloud contact center migration the best chance of success by grasping these three pearls of wisdom #cx #ccaas | Puzzel

📰 REPORT: GenX is LESS brand loyal than GenZ This report delves into the behaviors, preferences, and expectations of GenX and GenZ, particularly in relation to communication and technology. 💡 It highlights the significant differences and similarities between these two generations, especially in their use of digital tools and their expectations for customer service and virtual interactions. 🤖 The report also examines the role of AI in enhancing customer experiences and the importance of tailored engagement strategies to meet the distinct needs of each generation. Read the report 👇 #cx #ccaas #customerexperience #contactcenter #genz #genx #brandloyalty #zoom | Zoom

🆕 25 Use Cases for Generative #AI In Customer Service 🤖💬 According to Gartner research, only software development and marketing teams have experienced greater GenAI investment than customer service. Find out all the ways in which #GenAI is changing customer service 👇 https://lnkd.in/e4aC4cdN #cx #cxnews #ccaas